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“Wonderful modern hotel.”

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Hotel Costaustralis
Ranked #4 of 26 Hotels in Puerto Natales
London, United Kingdom
Level 5 Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Wonderful modern hotel.”
Reviewed 26 July 2012

I loved the Costaustralis.
This beautiful modern hotel has fantastic views of the Fjord and felt airy and spacious.
There was also a delightful glass observation room to see the stars at night,
The hotel was elegant, and my room was stunning.
An excellent restaurant and bar made the short stay very comfortable.
Staff professional and friendly.
Wish id been able to stay longer.
Highly recommended.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rosslyn g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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535 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
Level 5 Contributor
68 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 20 May 2012 via mobile

We stayed in a suite with a Fantastic view over the Water. The room was huge with the most enormous double bed. Few minutes walk into the town and close to various restaurants. Friendly and helflugtning staff

Stayed May 2012, travelled as a couple
Helpful?
1 Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nahariya
Level 6 Contributor
75 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 April 2012

Central location, large, clean room (room nr. 31), nice lobby

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tomi-Nahariya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesAustralisLtda, Ecommerce Sales Responsible at Hotel Costaustralis, responded to this review, 30 April 2012
We welcome your comments and thank you for choosing Hotel CostAustralis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Asheville, NC
Level 6 Contributor
115 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 11 April 2012

Large tourist hotel over looking the water. Room was pleasant and clean but sterile. Sea view was pleasant. Dinner and breakfast were both very good. Over all above average but nothing special. Lobby bar is modern and pleasant.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DRLAshville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesAustralisLtda, Ecommerce Sales Responsible at Hotel Costaustralis, responded to this review, 30 April 2012
Thank you for your comments and for choosing us, sincerely Hotel CostAustralis.
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A TripAdvisor Member
Reviewed 28 March 2012

Central location but quiet neighborhood, able to walk to shops and restaurants, menu and food very good.

  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesAustralisLtda, Ecommerce Sales Responsible at Hotel Costaustralis, responded to this review, 9 April 2012
Thank you very much for your comments and for choosing, sincerely Hotel CostAustralis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ridgefield, CT
Level 6 Contributor
751 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 447 helpful votes
Reviewed 21 March 2012

We stayed at this hotel, with our group, for several days while exploring this area of Patagonia. The hotel is right on the water and just a very short walk into the center of Puerto Natales. The town is friendly, quaint and has great decor. When we first arrived, the desk was very proficient in getting us into our rooms. Our first room had many mosquitos; someone had left a window open. We went to the desk and were given a new room right on the same floor. We had a lovely water view. The buffet breakfast was quite good with a variety of offerings and the restaurant looked out onto the water where you could watch the sun rise! The very large lounge was a great way to end the day with a drink and friends. The people at the desk went out of their way to answer questions and offer assistance. While dated somewhat in decor; the hotel has everything you'd want! We ate dinner several times in the restaurant because it was very windy and cold when the sun went down. The food was excellent! They had a variety of small meals as well as a full meal. Location is awesome and really makes this a" must stay" place!

Room Tip: The rooms in the front have the best views!
See more room tips
  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank larkenRidgefield_CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesAustralisLtda, Ecommerce Sales Responsible at Hotel Costaustralis, responded to this review, 9 April 2012
Thank you very much for your comments; we will review all your suggestions. Sincerely, Hotel CostAustralis
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Rotselaar
Level 4 Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 21 March 2012

Beware, fellow travelers, this hotel (or hotel chain) is more concerned about making money at all cost than providing a good service to its customers. We had a roll-over total-loss car accident six nights before we had booked with them, with the ensuing impossibility of reaching Puerto Natales as planned. Though I mailed and called them the day after the accident (five night before I was due to arrive), they still proceeded in charging me one night stay-over for a service never provided. This was the only hotel in Chile that did this to us, all the others I had to cancel were more than understanding !

  • Stayed March 2012, travelled as a couple
    • Service
Helpful?
Thank TrouweKlant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesAustralisLtda, Ecommerce Sales Responsible at Hotel Costaustralis, responded to this review, 26 March 2012
Dear Customer, we regret very much your displeasure with us, especially after having suffered a car accident, but your situation gets out of our control.

Due you made your booking through an intermediary (therefore not directly with the hotel) the corresponding business procedure is to deal with them the cancelation policy.

We recommend you to contact them and request a refund, if so we will give all the necessary support to implement it.

Our main goal is to provide an excellent experience to our passengers but we must also respect our intermediaries and honor the contracts they have defined for each sale.

Sincerely, Hotel Costaustralis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Costaustralis

Property: Hotel Costaustralis
Address: Pedro Montt 262, Puerto Natales 6160000, Chile
Phone Number:
Region: Chile > Magallanes Region > Puerto Natales
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Puerto Natales
#6 Romantic Hotel in Puerto Natales
#7 Family Hotel in Puerto Natales
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Costaustralis 3.5*
Number of rooms: 110
Official Description (provided by the hotel):
Facing the fjord of Last Hope, Hotel Costaustralis stands out for its traditional building land marking the entrance of the city of Puerto Natales. Inside, it houses the history and traditions of the area with its warm, personalized service along with its sober and elegant decor accented by the great presence of local pieces. Hotel Costaustralis boasts 110 comfortable rooms designed to provide total relaxation. They face an incredible sea view with the Patagonian Mountain in the background as well as first class facilities like full set of pillows, standalone desktop, LCD TV, bathroom full equipped and free wifi. The Hotel also offers a high-level food service. The kitchen abounds with typical food of the region, where you can taste the delicious Magellan Crab in his restaurant or a typical Calafate Sour at the bar. The Hotel CostAustralis' experience lets you live the Patagonia from its roots. ... more   less 
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Also Known As:
Costa Australis Puerto Natales
Hotel Costaustralis Puerto Natales, Chile - Aisen Region

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