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“Three-star hotel, extra star for the view.”

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Hotel Costaustralis
Ranked #4 of 26 Hotels in Puerto Natales
London, UK
Level Contributor
324 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 245 helpful votes
“Three-star hotel, extra star for the view.”
Reviewed 20 April 2014

The Costaustralis is clean, comfortable, and in its public rooms at least, spacious. The staff are correct without greeting you like old buddies or going out of their way. The rooms are modest in size compared to what we had become used to in Chile; we had one with what was euphemistically called a city view, which is a novel way of referring to someone's back garden. The breakfast was very ordinary.

All of that sounds like straight-down-the-middle three stars, 'average' in the good sense (I've said elsewhere in my entries that there is no shame in being average). What lifts the Costaustralis is the public area. That area - the lounge, the bar - is light and spacious, tastefully decorated in a nicely banked-down way, and the view over Last Hope Sound, particularly in the morning or at sunset, is a thing of wonder. You can sit and watch the sun go down behind the snow-streaked peaks of Patagonia, tell yourself that you're almost at the end of the world, and wonder how it felt to be Magellan sailing through these parts five hundred years ago (all right, he wasn't precisely here, but near enough) and having not the first idea what was going to be round the next corner. He didn't have a gin and tonic in his hand and a bowl of complimentary nuts, poor sod, but you do.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesAustralisLtda, Director de Relaciones con Clientes at Hotel Costaustralis, responded to this review, 22 April 2014
Dear guest:

Thank you for your comments. They always help us to improve our service standard.
He hope to see you again.

The Hoteles Australis Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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533 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
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Lisbon
Level Contributor
95 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 18 March 2014

In my opinion this hotel is very close to a 5 points rating. The rooms are spacious, well decorated, good quality furniture, very friendly and efficient staff.
oh and the location... just perfect!
and the views from the bedroom... incredible!
it is also 4 blocks away from the Plaza de armas where you can find good restaurants.
the living areas are phenomenal! plenty of reading areas enjoying the sunset over the lake.
It lacks frigobar in the room and more importantly the breakfast is weak.
although is well appointed, it lacks variety a lot. I was expecting more in this area and thus I cannot give it a 5 point rating.
No pool either.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ValterNF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leeds
Level Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 13 March 2014

Stayed here for one night. Nice common areas and breakfast was fine. Rooms are decent enough, with nice, heated bathrooms. I did hoeever request a double, yet enddd up with two single beds.. Great views of the water and very close to the town. Would recommend.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nadine1066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 February 2014 via mobile

First of all, ask for Mauricio Trujillo to get local directions and recommendations. We contacted the hotel by mail to place the reserve and we were helped by Mauricio, who always went the extra mile to make our stay welcome. Mauricio arranged the transfer from Punta Arenas airport to the bus terminal, the bus tickets, and from the bus terminal in Natales to the hotel and several tour options that we would have had to do by ourselves. And the same on the way back to Punta Arenas, tickets, tours, everything. He also arranged the final transfer from the Cabo de Hornos (another Australis hotel in Punta Arenas) to the airport. So, if you are considering to stay in Natales in the Costa Australis, Mauricio is your man. Plus, for the number of days we were going to stay he upgraded us to a suite - excellent. Besides that he's a very nice person.

The hotel is fine for a four-star, with a very friendly and courteous personnel. Decoration has echoes of nature and rustic accents. Didn't spend much time on the lobby or waiting areas, obviously, I went to Natales to visit and to see the city.

You have two room choices: water or city view. If you're planning to spend outside all days, maybe it's wise to save a little and choose city view. I stayed on a water view room and it's an incredible view.

My only complaint would be the invariable breakfast options every single day. If you're through with scrambled eggs, you can ask the kitchen for an omelette or sunny side up eggs, and they will probably be able to produce something else for you.

The placement is great, shoreside and close to the city center, very close to fine restaurants and dining places, a museum and craft stores.

Finally, my verdict: they're working hard to move up on the ranking of the Natales hotels, and they're very motivated to go the extra mile unasked.

I will return to Natales and will stay again in the Costa Australis, because despite all shortcomings and little details, the price/quality ratio is high.

Stayed February 2014
Helpful?
1 Thank César O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sf,ca
Level Contributor
41 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 13 January 2014

The hotel was beautiful. The public areas were amazing and we had a beautiful view from our room. Bathroom was perfect; both a bath and shower and plenty of room for two people to unpack their toiletries. Plenty of outlets for all the modern electronics for two people. Breakfast was plentiful and served early enough that we had plenty of time to eat and still make the boat for the Balmaceda and Serrano glaciers which left almost across the street. They had a gated parking area where they let us leave our car even after we checked out while we took the boat tour.

So why not rate it higher? We arrived 20 minutes before scheduled check-in time and our room wasn't ready. Fair enough. We waited and it still was ready and they said another half hour. Ok that happens but they didn't, for example, offer us a drink in the bar or coffee while we waited. Which brings me to my final point. Puerto Natales is a town that consists of mostly backpacking hostels. Hotel choices are quite limited. There seem to be new boutiques opening, however. The Costaustralis charges rates that are higher than I am willing to pay in either NYC or London. I don't see how that is sustainable and at that price the experience should be flawless but it wasn't!

Room Tip: Get a water view room. The rates for all rooms are high so if you are spending this much already pa...
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gbs4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesAustralisLtda, Director de Relaciones con Clientes at Hotel Costaustralis, responded to this review, 14 April 2014
Google Translation
Estimados pasajero:

Hemos leído con mucha atención lo que nos ha escrito. Lamentamos que haya tenido algún inconveniente como también nos alegra que haya encontrado bueno nuestro hotel.
Para su conocimiento, ya hemos canalizado tu comentario a cada área relacionada con el inconveniente a fin de que este no se vuelva a repetir.

Desde ya le agradecemos el tiempo para escribir. Son estos comentarios los que nos permiten hacer mejor nuestro trabajo.

Le saluda atentamente


El equipo de Hoteles Australis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
343 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed 13 January 2014

The hotel has rooms for front (lake view) and rooms to the back (city view) , is well located , close to stores and restaurants. From the hotel to Torres del Paine entrance's is about an hour and a half trip in roads with goods conditions. The view from the bar and restaurant to the lake is very beautiful, it is very nice to take a glass of wine or pisco sour watching the sunset . The rooms are large and clean . Breakfast very simple, with very few items compared to the same hotel in Punta Arenas. The staff are generally helpful and polite. In the front desk there was a woman of small stature, dark-rimmer glasses and short black hair with a bad humor every day. I asked for help to make reservation on the boat ride on Grey Lake, she told me the wrong time and wrong price. I asked for help to find a place to ride a horse with my wife and kid. She did nothing. I have ordered a fridge in my room (yes, there is no fridges in the rooms) and I left a card on the door so it does not turn off when I leave, but the maid every day took the card that I made​​. The conditioner that was left in the room (only after I asked for) was expired (!!). The maid did not change shampoo and condition that were used, only when they were empty. The hotel is good, but needs to improve in certain details .

  • Stayed January 2014, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guilherme C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesAustralisLtda, Director de Relaciones con Clientes at Hotel Costaustralis, responded to this review, 30 January 2014
Dear guest:

Thank you for your comments. They help us to improve our service every day.

The Hoteles Australis team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tamworth, Australia
Level Contributor
115 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
Reviewed 8 January 2014

The view of the waterfront is beautiful. The lobby it’s beautifully decorated. The rooms were large and clean. Dinner in the restaurant and it was excellent. Try the pisco sour at the bar

Staff are pleasant and helpful and the buffet breakfast is good. Free Wi-Fi

You can't beat the location and the views.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wally70Tamworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesAustralisLtda, Director de Relaciones con Clientes at Hotel Costaustralis, responded to this review, 13 January 2014
Dear guest:

Thank you very much for the time you spend writing us.
We hope to see you soon.

The Hoteles Australis Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Costaustralis

Property: Hotel Costaustralis
Address: Pedro Montt 262, Puerto Natales 6160000, Chile
Phone Number:
Region: Chile > Magallanes Region > Puerto Natales
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Best Value Hotel in Puerto Natales
#4 Business Hotel in Puerto Natales
#6 Romantic Hotel in Puerto Natales
#7 Family Hotel in Puerto Natales
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Costaustralis 3.5*
Number of rooms: 110
Official Description (provided by the hotel):
Facing the fjord of Last Hope, Hotel Costaustralis stands out for its traditional building land marking the entrance of the city of Puerto Natales. Inside, it houses the history and traditions of the area with its warm, personalized service along with its sober and elegant decor accented by the great presence of local pieces. Hotel Costaustralis boasts 110 comfortable rooms designed to provide total relaxation. They face an incredible sea view with the Patagonian Mountain in the background as well as first class facilities like full set of pillows, standalone desktop, LCD TV, bathroom full equipped and free wifi. The Hotel also offers a high-level food service. The kitchen abounds with typical food of the region, where you can taste the delicious Magellan Crab in his restaurant or a typical Calafate Sour at the bar. The Hotel CostAustralis' experience lets you live the Patagonia from its roots. ... more   less 
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Also Known As:
Costa Australis Puerto Natales
Hotel Costaustralis Puerto Natales, Chile - Aisen Region

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