We just returned from a trip to Remota, and would go back in a heartbeat.
I have traveled to over 75 countries, and have stayed in the best (and worst!) of accommodations. Somehow, this little gem has sneaked into being one of my very favorites, despite the lack of marbled columns and pool bars. It comes down to (i) the people; (ii) the location; and (iii) the hotel itself.
We arrived after 11 p.m. after more than 32 hours of travel with delays. Marissa and her team were at the door full of smiles, ready to greet our family of five with open arms, and pointed us to the dining room where staff had a table ready for a quick meal before bed. A guide was also there ready to talk about our next day (which we kept light!) and the rooms were perfectly set up. The views from the hotel were beautiful and set the tone.
Remota's location is perfect. It allows for much more flexibility than if you stay in the park. You can do all of the key hikes with a drive into the park from Puerto Natales, but you also have access to a huge array of options outside of the park, and the variability, interest and beauty of those hikes was in our view comparable to the park itself. Sometimes preferable, as we were often on hikes for an entire day without running into a single person, whereas the park was relatively crowded this time of year.
Remota's guides are first rate, without a single exception in our experience (we were there for 8 days, so we met almost all of them). First, they know the area like the backs of their hands. Second, they are willing to tailor any trip to the guest's needs. Want to go slow and take in some sights and pictures? Let them know, and that will be your day. Want to hit the mountain hard? Be their guest, and be assured that they will be with you the whole way. Third, they have an open and friendly attitude that infuses the spirit of every hike, and they know the geography and wildlife intimately.
If you have never been to this part of Patagonia, well, I can only say that you will be amazed at the 'macro' variability in the scenery and topography, as well as the microclimates and vegetation. You might go through four or five radically different settings in a single day. We saw much more wildlife than we expected, including a surprising find of a Rhea nest full of huge eggs that was unforgettable.
Now to the food. You come to the hotel happy but tired. You wash/change and make your way to the dining area, where the nicest people in the world serve you appetizers and drinks, which then move on to a selection of 3 or so entrees with salad/soup and dessert. The dinners were delicious, carefully prepared and nicely presented. The fish was always my favorite, fresh and prepared just right. The windows of the dining room look out on the water and some mountains, and the famous Patagonia winds are whipping the grass. You pinch yourself and hope for time to slow down.
The spa is an outdoor building with a pool, sauna, and outdoor whirlpools. Highly suggest Patricia the masseuse if you need a massage after a particularly grueling day. Remota is a place to start your day right, to explore the wonders of Patagonia, and to recharge and relax before the next day's adventure. While the spa is nice, it is not the place to sit by the pool and read a book all week. I've done the latter, and I sometimes need that kind of experience. But none of those trips has ever beaten this one... not in a long shot.
Finally, our hats off to all of the staff, who accommodated the 'refugees' from a forest fire that was accidentally set in the Torres del Paine park. Many people had to be relocated, and the Remota took in almost 38 from other hotels or from camping excursions. This required an amazing amount of flexibility and quick response from the Remota team, which they managed with calm, a cool disposition, and great effectiveness. While the public areas were clearly a bit more crowded, we didn't detect a drop in service or standards. Well done!
- Official Description (provided by the hotel):
- Remota is one of the most celebrated and awarded Hotels in Chile, where the National Architecture Prize Awarded, German Del Sol, achieved the most breathtaking views of the fjord and glaciers.Normal things like breakfast,is an unforgettable experience.Luminous and inserted in Patagonia's landscape, without any modification, with the best infrastructure, totally different from a classic hotel that impresses visitors and leaves a lasting memory.Remota is more than just a hotel, it allows travellers to have a unique total Patagonia Experience.Remota is an ecological and sustainable hotel, built with high quality materials, almost no motors, no elevators,no television or internet in the rooms, very light, almost transparent, natural ventilation and highly efficient energy use.We support local communities and are strongly linked to social and cultural organisations as well.Remota is a selected property of the prestigious Virtuoso luxury travel network (only 5 operations in Chile) and was choosen by Orvis as an International Endorsed Destination. ... more less
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- Also Known As:
- Remota Puerto Natales, Chile - Aisen Region
- Remota Hotel Puerto Natales