Patagonia is worth the trip! Amazing activities and the most beautiful landscape. Remota's redeeming point: Guides/Excursions.
Service/Food/Management: NEEDS MAJOR IMPROVEMENT to be at caliber they claim to be at
The hotel charges 5 star prices, and does NOT deliver 5 star service. (except for during daily guided excursions, which saved the trip).
The restaurant is completely lacking, food is mediocre at best (for the money, they could do much better) Even simple dishes could work, but they repeat and lack in creativity and initiative. There is no organization, staff is highly UNtrained.
meetings w/ guides the night before next day tours are also disorganized and could be done much more simply. guides write on scraps of paper, only to often fail to imput into the computer, thus resulting in errors the next morning.
Organization and management in my opinion starts at the top. The manager, continuously attempted to make small talk, asked us several times when we were leaving and our room number (mind you: we were there on a 7 night "all-inclusive"). They also charge extra for rides to and from airport if not during they 2 scheduled pickups/dropoffs per day (210 US extra!) but we saw many odd times and questioned this "rule".
we were never given a tour of the hotel or even directions on how things worked, until we asked and figured it out ourselves. OK for a place where you can do what you wish, but here, we have to pre-book and organize the night before what we wish to do the following day. The website and brochure claims 27 excursions (20 of which are available in the summer). We saw much repetition and several, not offered during our stay.
The guides we met were exceptional for the most part in their knowledge of the area, fauna, geology and history. This was THE SAVING GRACE! we loved all our activities and the natural beauty is unrivaled. We did 8 hour hike to Torres del Paine base, horse riding at Sierra Dorotea, Rock climbed (not usually offered aparently, but I had always wanted to try and found another couple so between the 4 of us, we got to try), kayaked....Non stop and wonderful. The guides subcontracted (the hotel was full w/ large groups and their 6 or 7 guides couldnt handle all, so they hire independent contractors) were among the best we met there. Seemed at times that the small / individual groups or couples suffered from Hotel being full w/ large large groups of Americans.
Even some common areas, seemed "closed" to others, while the large group had special events. This should be explained in advance.
New Year's Eve, nothing was announced or done in advance. A 1 line note posted, stating dinner for NYE at 22:00. It was a buffet, which got completely wiped out so quickly that when some smaller tables approached, there was NO FOOD left, until they replaced it SLOWLY over time. Champagne toast was not very organized and people had to approach the bar, rather than getting this at their dinner tables. No decoration, no candles NOTHING was done.
I am not one to complain, and travel ALOT domestically and internationally. I feel it is imperative I mention all this as the cost of this hotel resembles / or even exceeds others we have visited in various locations, that gave much much more.
I suggest the staff spend 1 week at Blackberry Farm in TN, or Ikies in Santorini, or La-Bandita in Tuscany, to learn about customer service and hospitality.
One important suggestion: fruit or any snack around the hotel late afternoon would be wonderful. Most activites offered are 3+ hour hikes, with some as long as 8 hours. People need to have snacks/food. The best food was on the excursions, often packed in the backpack of the guide. Dinner food was over sauced, lacked seasoning and often was repetitive.
If they offered a "suggestions" form, that would maybe help improve things.
We heard there that for the 20-30% price difference, Explora offers MUCH MUCH more (including massages and other spa services in the "all-in" price)> Remota does not.
I would return to the area and redo any/all the activities, but hire my own guide and probably (from what I saw in town at the independent tour operators) spend 1/4 of what I spent at remota (and eat better).
we went into town 2 nights to avoid the food there and loved Indigo's small restaurant and a pizzeria in town called Mesita Grande. all homemade.
- Official Description (provided by the hotel):
- Remota is one of the most celebrated and awarded Hotels in Chile, where the National Architecture Prize Awarded, German Del Sol, achieved the most breathtaking views of the fjord and glaciers.Normal things like breakfast,is an unforgettable experience.Luminous and inserted in Patagonia's landscape, without any modification, with the best infrastructure, totally different from a classic hotel that impresses visitors and leaves a lasting memory.Remota is more than just a hotel, it allows travellers to have a unique total Patagonia Experience.Remota is an ecological and sustainable hotel, built with high quality materials, almost no motors, no elevators,no television or internet in the rooms, very light, almost transparent, natural ventilation and highly efficient energy use.We support local communities and are strongly linked to social and cultural organisations as well.Remota is a selected property of the prestigious Virtuoso luxury travel network (only 5 operations in Chile) and was choosen by Orvis as an International Endorsed Destination. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, TripOnline SA, Expedia, Ebookers, Evoline ltd, Cancelon, getaroom.com, 5viajes2012 S.L. and HotelsClick so you can book your Remota reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Remota Puerto Natales, Chile - Aisen Region
- Remota Hotel Puerto Natales