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“Great hotel but loud noises from maintenance until 1:00am, and not cheap!!!”

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Noi Indigo Patagonia
Ranked #5 of 26 Hotels in Puerto Natales
Certificate of Excellence
Reviewed 29 January 2011

The Indigo Hotel is very well located and the building is very well designed. I cannot give a positive review though. The day we arrived, there was water problems in the hotel, and there was loud noises until 1:00am, even after calling the staff (which was apologetic but completely useless).

We used the hotel for our last night before going to the W trail, so we needed to sleep well and be rested, but the hotel FAILED in providing the service.

Also, the hotel was very expansive (260$ per night), which is outrageous.

Yes, there was a nice view, the bar had good drinks, the restaurant had good food, and there was nice pools upstairs, but the most important thing in a hotel is to let their client sleep well.

I still recommend and hope my story was an isolated event.

  • Stayed: January 2011, travelled as a couple
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7  Thank TheGerm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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106 - 112 of 454 reviews

Reviewed 18 January 2011

The Indigo Hotel was a welcome piece of luxury after some exhausting treks around the National Parks. The hotel is very modern and has many quirky design features, it's very comfortable overlooking the waterfront and the staff are very friendly.
I would say that the rooms are quite small and quite expensive for the space you get. The bathrooms have been designed more with STYLE than functionality in mind (couldn't get on wih the big bottles of soap and shampoo either).
The sound proofing isn't brilliant but liveable with; the restaurant is of a good standard but can be a bit drafty if the wind gets up especially if you sit next to a window. If you venture into town and fancy a break from 20oz steaks I would highly recommend 'El Living' for some delightful and imaginative vegetarian food.
Breakfast in the hotel is good (bit predictable if you've been staying in Chile for a while), not outstanding but good.
If you use the jacuzzi's/sauna etc on the top floor I would let the reception know in adavance so they can prepare. I realize that the exposed top floor is very windy but we found the jacuzzi's to be a little dirty with various debris that had been swept into the water and not cleaned.
Nice place and I would definitely return.

  • Stayed: December 2010, travelled as a couple
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Thank TonyDeeEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2011

I am now in room 25 and since my arrival yesterday I have experienced:

- extremely long waiting time for luggage delivery in the room

- a horrible and slow dinner at the hotel restaurant

- we asked at the restaurant to split the bill on our 4 rooms and they said is not possible and we had to pay by credit card separately

- i requested a bathrobe 2 hours ago to the reception which has still to be delivered

- reserved a massage for 19.00 was at the SPA since 18.30 but nobody showed up.

- the room has no wardrobe and no place to put shampoo and soap in the shower

The property itself is nice but is the design cannot replace a good service

  • Stayed: January 2011
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7  Thank Skyluke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2011

Indigo's simple yet modern design is very aesthetically pleasing but fails to provide high quality. The price of the hotel (240+ US dollars/night) suggests better than average service/amenities/accommodations-False Breakfast is included but it's a huge disappointment. It is served buffet style- Caned ham, runny mass produced eggs, stale trail mixes, stale cheese. Now the same stale cheese and assortment of trail mix is found when you order a cheese platter. Pizza looked amazing but was cold. The website advertises relaxing attic Spa/Sauna- Hot tubs water was lukewarm and unsupervised children (5-8 year olds) use the hot tubs as kiddy pools, sauna did not work. Staff is friendly-but very green to customer service. The price is way to high for what this hotel has to offer.

  • Stayed: December 2010, travelled as a couple
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Thank 218wanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2010

Judging from the photos on the website we were hoping to be in a quiet green place. Getting there, it turned out to be at a comparatively noisy street corner. The hotel has a nice nordic design, yet neither the rooms nor the quality of the service justify the high price. Staff were friendly, but completely unexperienced/helpless. Adding the costly excursions (which is partly due to the fact that Torres del paine park is a 1,5-2 hrs. drive away) it is overpriced for what it is. The SPA area on the rooftop is a little highlight though.

  • Stayed: November 2010, travelled with friends
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1  Thank Travelbird3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2010

From the outside it looks like a corrugated metal fishing building by the water, on the inside it is like a warehouse-designed trendy nightclub in design.. strange but appealing in the lobby and common areas, but the rooms were lacking comfort! Stark and intriguing in design, the bathroom/shower area is open into the sleeping area (think: an open kitchen layout).. no privacy at all and water and steam from the shower gets everywhere. In the little toilet closet, the toilet paper dispenser is at ankle level.. way too low. The beds are on some ikea furniture and there are some interesting ikea-esque shelves, but besides that there is nothing on the walls or any sort of decorations. There is NO tv or alarm clock. There is wifi but it was spotty and unreliable.
The staff wasnt super friendly either.
All in all they think they are a high design trendy pretentious hotel in a hot neighborhood of a bustling American city, but they are not. Puerto Natales is a very small fishing and tourist village in Chilean Patagonia.

  • Stayed: October 2010, travelled as a couple
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2  Thank hazenyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2010

Stayed at the Indio Hotel & Spa in Puerto Natales for one night, right before I did the W in Torres del Paine.

Generally, it was pretty decent, nice design (which definitely appeals to me since I'm an architect) and the service was friendly and helpful.

Rooms: The design is clean and simple, but won't consider it minimalist. I believe that I got the standard room, which is a bit small, but is quite cozy. I didn't have any problem with noises (either from the road or neighbors) as mentioned in some previous reviews, but I was on the 3rd floor and believe the hotel is rather empty, since it's very early in the season. The only major two complaints I have are: 1) the open design of the shower, which causes most of the bathroom area to be wet after a shower (shower door would be nice) and 2) the soap and shampoo are in large & relatively heavy glass containers that can only be placed outside of the shower area. Have you ever tried handling a heavy glass container with soap in your hand? - very slippery and a bit dangerous if it slips from your hand. Standard smaller plastic disposable containers would be much better and safer.

Service: As I only stayed one night, so didn't really get a good chance to utilize or assess all the services fully. What little I did was pretty decent. Upon checking-in, they provided me with a free drink & snacks at the bar. The staff were friendly and helpful. Had dinner at the connected restaurant, Mama Rosa, food was delicious and resonable for the quality.

I had left some of my luggage at the hotel while I hike through Torres del Paine and upon my return to the hotel to pick-up my bags, they allowed me to use the shower facilities in the Spa before I left that evening ... which was very nice & well appreciated.

Indigo is located at the edge of town (with a nice view of the fjord) and is walking distance most stores and restaurants in town. Some of the other nicer hotels in PN are on the outshirts of town and a bit too far to walk to town.

I would stay there again? Most definitely YES, as a starting & ending point for my hikes in Torres del Paine and Argentina. Nice to be in such a cozy environment especially after 5-6 days of hiking and living in simple refugios. However, not much to do in Peurto Natales, so wouldn't stay there more than a day or two.

  • Stayed: September 2010, travelled solo
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Thank petkee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Noi Indigo Patagonia

Address: Ladrilleros 105, Puerto Natales, Chile
Region: Chile > Magallanes Region > Puerto Natales
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Puerto Natales
Price Range: £118 - £243 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Noi Indigo Patagonia 4*
Number of rooms: 29
Official Description (provided by the hotel):
Located in Puerto Natales, in the southern tip of Chile the experience to enjoy nature is breathtaking. This is where Noi Indigo is located, whose name is due to the intense blue of the sea and sky that paint the landscape. With a style reminiscent to Nordic lodges, the hotel features architecture and cutting edge design, first class cuisine, a unique and luxury Spa worthy of any sophisticated traveler. ... more   less 
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Also Known As:
Indigo Hotel And Spa
Indigo Hotel Puerto Natales
Noi Indigo Patagonia Puerto Natales, Chile - Aisen Region

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