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“Great stay at Erraticrock 2 - convenient, friendly, and safe!” 5 of 5 bubbles
Review of Big Bang Patagonia

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Big Bang Patagonia
Ranked #12 of 48 Puerto Natales B&B and Inns
Toronto, Canada
2 reviews
“Great stay at Erraticrock 2 - convenient, friendly, and safe!”
5 of 5 bubbles Reviewed 16 May 2013

My friend and I travelled from Canada to trek in Patagonia. Marcela (who runs ER2) went consistently above and beyond what was expected as a hostel operator. She was very welcoming, highly responsive to emails and phone calls, and helped us organize our trip by contacting various refugios in Torres del Paine. In a place where many of the locals don't speak english, she really helped us navigate our way around town and have confidence planning our trip.

The hostel itself is comfortable and safe with spacious rooms that are clean. We stayed in a private room with two double beds and were very satisfied for the price. Breakfast was served each morning we stayed -- she even packed it for us to take to the trek one morning!

Overall I would HIGHLY recommend staying at ErraticRock 2!

  • Stayed May 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nigel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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144 reviews from our community

Traveller rating
    62
    55
    22
    2
    3
See reviews for
13
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Ottawa, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 May 2013

Had a great time staying here. The owner is super friendly, speaks english, and is very helpful. We spoke with her a number of times before arriving and she helped us sort through our trip itinerary. She made us box lunches for the day. Wifi and computer is accessible in the common area. Location is walking distance to main strip.

Excellent value!!!

  • Stayed May 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
95 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 9 April 2013

We ended up staying here for about 4 days after our plans to camp in TDP were washed out. We were upgraded to a double with private bathroom for free (usually 50% more expensive) so we could be away from children that were staying, without us asking. Breakfast was included and good and there is free tea and coffee all day. They have a nice sitting area with gas fire and TV if like us you get washed out. The location is pretty good - ten minutes from most things. Marcela who runs it was an angel - she helped us out loads with plans and even brought us some DVDs from her house when we were having a night in. Was sad when it was time to leave. NB the wifi doesn't reach to the rooms out the back but they are fixing that for the 13/14 season.

  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
148 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 23 March 2013

Stayed here twice coming and going from El Calafate, Argentina. Comfortable rooms but a bit noisy the first night. Walls are thin so take some ear plugs. Breakfast is very good, large kitchen available to guests which was great, easy walk to plaza and bus stations. Staff very nice and helpful. Met several guests like us who stayed a night, then returned a week later. Reservation wasn't on the books upon arrival the first night which was concerning since I had confirmed several times. But, they had a room so it worked out. WiFi was weak in the rooms, computer in the lobby slow as well.

Room Tip: Try to get an upstairs room to avoid hearing guests overhead.
See more room tips
  • Stayed March 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 21 March 2013

Best staff ever ! The staff were super awesome , so helpfull and friendly, they made u feel at home right away. Special thanks to Julie, no matter what the time was she was always happy and helpful . Even 6am ! Breaky was excellent with real coffee .. What more could u want ? The single room was small and it was located next to the bathrooms so u would hear everytime someone went to toilet :(. The rooms were really clean as well as the bathrooms. No wifi in the rooms tho (or bad reception)' but the common area was nice and cosy. What made my stay really nice was the 2 cats of the house , helped with missing my own cats. I would recommend this hostel to anyone who is looking for more personal athmosphere, great breaky and good location.

  • Stayed March 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nanneb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 21 March 2013

We made a reservation with ER2 several months before visiting Puerto Natales. We confirmed our reservation by email and thought nothing of it. When we arrived there with backpacks in tow we were told we had no reservation and all rooms were full. It turns out that someone had recorded our reservation for the wrong day despite the confirmation email (which we'd printed and brought with us on the trip). Whoops.

I still give them 3-stars because the man at the desk was very apologetic and called other nearby hostels until he found us a place with room. The down side was that we had to pay a significant amount more for our room than we had planned. Travel with a credit card!

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Tempo36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Breda, The Netherlands
Level Contributor
126 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed 17 March 2013

Erratic Rock 2 is a small hotel or more hostel. We stayed here the night before and the night after our trek in Torres del Paine. The second night we were roughly disturbed in our sleep by partying neighbors…. The simple rooms are spacious and clean but noisy. The breakfast is great, including scrambled eggs. Wifi works only in/near the ‘lobby’ (entrance). They do have a computer in the lobby area you can use for free. Nice and helpful staff, especially the Spanish guy who does the night-shift. He is also the only one that speaks (really good) English.
If you don't need much luxury: recommended!

  • Stayed February 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank JohnHennie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Big Bang Patagonia

Property: Big Bang Patagonia
Address: Benjamin Zamora 732, Puerto Natales 6160000, Chile
Region: Chile > Magallanes Region > Puerto Natales
Amenities:
Kitchenette
Hotel Style:
Ranked #12 of 48 B&Bs / Inns in Puerto Natales
Number of rooms: 10
Also Known As:
Erratic Rock 2 Hotel Puerto Natales
Big Bang Patagonia Puerto Natales, Chile - Aisen Region

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