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“Comfortable beds and good central location”

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Hotel Rey Don Felipe
Ranked #3 of 25 Hotels in Punta Arenas
Certificate of Excellence
GreenLeadersBronze level
La Jolla, California
Level 6 Contributor
256 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 304 helpful votes
“Comfortable beds and good central location”
Reviewed 31 December 2012

This was the hotel used by the company, Antarctica XXI, who we travelled with to Antarctica. We stayed twice - one night at the beginning of our trip and one night at the end. When we arrived (both times) check- in went smoothly. They had our reservation and could tell us pur room number. The first stay we needed to wait about an hour for our room, but as it was only 1pm this was very reasonable.

My 14 year old son and I went and had lunch on the hotel restaurant while we werewaiting for our room - he enjoyed his lamb cuts, my soup was okay. We had breakfast the next morning in the restaurant and were disappointed by e quality of the food. We did noteatat the hotel restaurant again - there are many cares in the area and the food is cheaper and better quality.

As others have noted, reception area is great. Always wiling to answer questions, help book taxis, recommend restaurants. My Spanish is non-existent and they were able to communicate wth me very well. Asit is Chile, weshpuld not expect them tubbable to speak English but they do and I appreciate their efforts.

Our rooms were 315 (first visit) and 201 (second visit). Both rooms were great. Windows that opened - love fresh air. Hot water in the shower with great water pressure. Room 315 has two single bedsand very comfortable. Room 201 had two double beds and a single bed. Note the shampoo and soap are combined and you need to bring your own hair conditioner. There is a hair dryer but it is very, very slow at drying hair.

My son preferred room 201 as it is a handicap room so very large shower. Unfortunately you could hear noise from the bar as it is just next tothis room, and I did not like to leave the windows open when I left the room.

Both rooms have free WiFi, in-room safe and TV. Mini bar was expensive and there is a supermarket two blocks away - exit the hotel to the right, turn right on the next street and then left and it is half way along the street.

The hotel is in a great location - two blocks down to the main street. Half a block up to the Shackleton plaque. 20 minute walk to the cemetery - provides a great free look at some of the history of the place. Punta Arenas is an interesting town to spend a day or two, especially the link with the Polar/Antarctica history.

Would recommend is hotel for the accommodation and location.

Room Tip: Room 201 is a huge room with a large shower. If you are a light sleeper ask for a room on a higher...
See more room tips
  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AussieNarelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaRDF, Gerente at Hotel Rey Don Felipe, responded to this review, 7 January 2013
Dear Guest, we really appreciate your positive comments and we are happy that the effort of our staff has contributed to a pleasant stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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707 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
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  • English first
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  • Spanish first
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English first
London, United Kingdom
Level 5 Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 12 December 2012

A large spacious room with a good sized bathroom. This hotel is warm with excellent central heating.There is ample free parking.Hotel is well built so quiet.
Staff are friendly and helpful.As well as Spanish reception staff speak good English.
Breakfast was very good buffet with bacon!! Breakfast room a little crowded and could be difficult if theres a large tour group.
You can easily walk to the town centre/museums et cetera.
By Patagonian standards the cost was reasonable although accomodation costs generally are high in the area.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HLR39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaRDF, Gerente at Hotel Rey Don Felipe, responded to this review, 14 December 2012
We are really glad to read this positive comments and we feel great joy to hear your stay with us was satisfactory.
It is our mission to improve everyday our service quality and words like yours only encourage us to keep with our labour.
Please notice that we always have another location available for breakfast when large groups stay in, so we don't have to worry about space issues.
Once again, thank you for your useful comments and greetings from Patagonia.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 September 2012

We spent a night in this hotel and we really appreciated everything they had to offer. The double room was very spacious, the bathroom very large, the staff very friendly and helpful and they had a few things to offer, such as restaurant, bar, computer corner with printer, etc. Located just two blocks from the main square and two from the bus terminal to Puerto Natales. Very quite and convenient for anyone.

Stayed September 2012, travelled as a couple
Helpful?
2 Thank GiorgioandIlse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaRDF, Gerente at Hotel Rey Don Felipe, responded to this review, 12 December 2012
Dear Guest,
we appreciate your favorable comments, all of them are very important to us. We will continue doing our best to make every guest feel like at home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Porto Alegre, Rio Grande do Sul, Brazil
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 September 2012

A silent, calm and with a wonderful attention, the Rey Don Felipe does that the hostesses feels like home.
The people are the soul of this place, especially Enrique Garin (manager) that receives to all with a kindness without pair.
A beautiful city, an incredible landscape and an very, very nice Hotel with a great food and service.
Go through Punta Arenas means go through the Hotel Rey Don Felipe

Stayed September 2012, travelled with friends
Helpful?
1 Thank Izabella B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaRDF, Gerente at Hotel Rey Don Felipe, responded to this review, 26 September 2012
Dear Izabella is a pleasure to know your opinion and know that your stay here was pleasant. Certainly our team will continue to strive to offer our valued guests the ultimate experience in Punta Arenas.
We hope to meet you as our guest again soon.
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Stanley
Level 5 Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 May 2012

This was an unexpected stay after the floods in Punta Arenas. The rooms are clean & tidy and quiet. Staff are friendly. Close to centre of Town so everything is within walking distance.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oska551
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaRDF, Gerente at Hotel Rey Don Felipe, responded to this review, 12 December 2012
Dear Guest,
we appreciate very much your favorable comments, all of them are very important to us. We will continue doing our best to make every guest feel like at home.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 27 May 2012

Stayed just one night on a stopover to Patagonia so didn't particularly care about the room. Most other travelers seemed to be in similar situation, my guess is the average guest stay in the hotel is 1 night with no repeat clientele so management has little incentive to care. And they don't.

We arrived at 4pm, room not ready. Even after it was ready, the toilet had an awful smell. We stayed in a Jr. Suite - when we first saw the room we called the front desk to make sure they got our reservation right. Another traveler complained about the same thing here on TA. There is nothing 'suite' about these things other than being a little bigger. This so called Jr. Suite only had 1 chair! And one bed and that's it, no other furniture. What good is all this extra space to me if I cannot sit on a sofa or at least have coffee in the room sitting on TWO chairs with my wife? Location is decent, a couple of blocks from everything in town. And the price is low so we didn't make a fuss. It's basically a hostel (albeit a nice one) and convenient for all travelers stopping in Punta Arenas on their way elsewhere but the star rating is comical. They may meet some Chilean requirements for a 4 star but would be a 2 star in the US at best.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank drazhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaRDF, Gerente at Hotel Rey Don Felipe, responded to this review, 5 June 2012
Dear Guest, we are very sorry for the negative comments you are expresing through this site, we recognize that this is something we really care about, this is why we will act inmediately in order to implement some actions to clear any doubt conserning the services we are willing to offer and how these can satisfy our guest personal expectations.

Nevertheless, we believe the term you have used does not match reality, as well as our conviction that part of the informaction you are using and exposing is neither coherent with the service we mantain, we consider this as a very important and appropiate point to clarify.

Our average ocupattion is much higher than you suppose or imagine, this motivate us to be constantly conserned about our guests well-being. Even though, in the hipotetic case the situation you mention were true, the comfort of our guest would be a conserning to all our staff.

In other matter, the descripction you give about the room you stayed in, is also incorrect or incomplete, because all our Junior Suite Rooms are equiped with two Queen size Double beds, due to this we get the impression there is a very unfortunate confusion in your interpretation.

I sinceresly regret that the experience during your stay with us has not been the one all our staff works for, this is why we rescue from your comments everything that could be usefull to correct possible mistakes and to improve our management. But we also hardly reject being accuse using wrong and incomplete information or just using information that actually is not familiar for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
161 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 6 April 2012

My husband and I stayed here for one night after our cruise from Ushuaia into Punta Arenas before heading to Torres del Paine. The rooms were large and the hotel was conveniently located close to the bus station and town. We had dinner in the hotel restaurant, which was fine and took advantage of the free internet. Only complaint was the noise as our room was on the main floor close to the reception desk and we could hear the tour groups coming and going - people were loud and woke us up at 3am. Other guests compained that rooms at the back are loud because of a car park so not sure where it is quiet. Recommend that you bring ear plugs. Hotel is fine for a stop over.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank CLNYC85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaRDF, Gerente at Hotel Rey Don Felipe, responded to this review, 4 October 2012
Dear Guest,

regret that the positive attributes that describes in your review, have been negatively affected by unusual noises caused by other guests during their stay. Believe us that these are facts that are not often
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Rey Don Felipe

Property: Hotel Rey Don Felipe
Address: Armando Sanhueza 965, Punta Arenas 6200729, Chile
Region: Chile > Magallanes Region > Punta Arenas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 25 Hotels in Punta Arenas
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Rey Don Felipe 4*
Number of rooms: 45
Official Description (provided by the hotel):
A first class hotel Located in Punta Arenas, the capital of the province of Magellean's, which comprehends from Cordillera del Paine on the north to Cape Horn on the south. Suited by the Strait of Magellan's in Brunswich peninsula, is the continental city farthest south in the world, and a supply port for the Antarctic traffic. At just two blocks of the city's main square, we provide you 45 warmly, large and comfortable rooms, decorated elegantly, with good taste and simplicity. Attended by a courteous and bilingual staff. ... more   less 
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