This is my second ever Trip Advisor review but I was compelled to take the time to make it given our fantastic experience. My husband and I, along with my parents, booked a night at Ilaia as a stopover enroute back from Torres del Paine. The staff are some of the nicest we've ever encountered (friendly, kind, and beyond helpful), the property is beautiful (we booked the spacious familial room with the best shower we had our entire trip), breakfast delicious (served to us at 4:45am so we could eat it before our flight), and good location (close to the bus terminals).
The staff also went above and beyond to return a wallet left in our room -- not only offering to speed it over to the airport before our flight, but eventually scouting the only post office in town that could ship it to our next destination in time.
We only wish we had allocated more time to enjoy the hotel!
Thank you Ilaia -- we hope to be back again one day!More
- Free Wifi
- Free Parking