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“Katastrophe”

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Hotel Dreams del Estrecho
Ranked #2 of 25 Hotels in Punta Arenas
Certificate of Excellence
Canton of Schaffhausen, Switzerland
Level Contributor
102 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Katastrophe”
Reviewed 22 April 2013

We checked in that nice hotel and the receptionist told us that they have no handicapped rooms
ok no problem we took a normal room high up. I wondered why the architect mad it impossilbe for someone in the wheelchair to go to the restaurant, rotating small doors… i had to go through 5 doors at backstage and saw the kitchen which was ok. Then the staff at the reception told us
that the ferries dont drive beginning of the week only weekends.. so we decided to drive up to next harbour town which we passed already. On the way up we passed the harbour and thought we better ask and of course their was a ferry crossing next day. We bought tickets and thought we go back to the hotel to stay for another nite. Checking in they sayd ah we dont have more room sorry you checked out.. the receptionist was looking for over half an hour….and finally he found a yes you guessed right a handicapped room ! the receptionist from the day before which was so helpfull sayieng there is no ferry crossing, went off to hide at the backoffice…he sayd us aswell our car wont go to the parking since it is too high but there was at least a foot of space and when we asked about the way to go to the pinguniera at Seno Otway he told us it s a perfect asphalted way… it was gravelroad with many holes and waterdumps and bumps for at least 30 kilometers.
It was windy we couldnt sleep since the wind makes noises strong whistling on the windowcoverings, alu on top of the windows outside! when we asked if this is normal, they sayd the architects from santiago didnt know that the wind is so strong in Punta Arenas, and they made mistakes in constructing, now word of sorry nothing ….
Wind was at 150 km an hour, nothing abnormal…so just make sure you dont take one of the top rooms to the seaside… you wont sleep and there wont be any reduction… only a shrug comment from the receptionist without any smile. and check the bill please carefully the minibar will appear for sure with some mineralwater,,, happened twice to us… since we were staying twice in 2 days.. so we calculated, that makes a 100 000 dollar additional over the year for the hotel if they do that with every guest!

Room Tip: not top floor when it is windy… not to the seasite
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  • Stayed January 2013, travelled with friends
    • Value
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Helpful?
Thank chrieerbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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755 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
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English first
Stanley, Falkland Islands
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 April 2013

I have stayed in this hotel several times and found the rooms to be very comfortable, clean, staff friendly and the restaurant excellent. I would recommend the rooms with the sea view as these are lighter than the rooms facing the city. Amenities in the room are good and it is very clean. Situation of the hotel is excellent with some good restaurants close by and with easy access to the airport.

Room Tip: Sea view room, preferably not the top floor as sometimes they tend to move furniture around at night...
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  • Stayed April 2013, travelled as a couple
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    • Cleanliness
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Helpful?
Thank Jax21542
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenwood Springs, Colorado, United States
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 8 April 2013

Most everything I'd expect in a top tier hotel. Like most work I've seen in Chile, there always seems to be just a few little things off. Nothing to worry about, but for the price I'm expecting near perfection. Just minor stuff, wall outlets not level, small rips in the wall paper, water leaking around the shower door, and a bit noisy (could hear quite a bit from the adjacent rooms). Still the best of any room in any of my 18 stays in Punta Arenas over the past 10 years.

Room Tip: Upper Floors - have two friends that have stayed on 3rd floor and were disappointed.
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  • Stayed April 2013, travelled on business
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    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Chuck K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minnesota City, Minnesota
Level Contributor
242 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 26 March 2013

Excellent rooms, wonderful view, and great food. The hotel had a casino if you like that. The breakfast was exceptional the coffee was great! The hotel staff was very prompt and friendly it was like they were happy you were there.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GJG-13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santiago, Chile
Level Contributor
71 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 15 March 2013

We stayed one night on our way to Torres del Paine.
The style of the building, very modern, somehow doesn't match with the city. Once inside, it is very nice. The room was large, modern, and the bed very comfortable. we had a great view of the strait of Magallanes.The bathroom was incredible, and the shower definitely overkill. You may need a degree in engineering to take a shower. And yes, as other reviewers remark, some of the water instead of going to the drain spills on the bathroom floor. There is a very nice top floor bar, heated pool (could be a little warmer), jacuzzi and a well equipped gym. The breakfast was excellent and the staff at the front desk was very helpful. We couldn't connect to Internet in our room and in one minute we had a person in our room installing a wifi router for us that worked perfectly.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PH2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HK
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 March 2013

Bad points:
- Extremely hot in the room. (Air con is not working with only a small slit of windows to breathe)
(under very strong sun in the summer time !!)
- Food offered in the restaurant are not delicious. (esp. Dinner)

Good points:
- Modern style
- Fully furnished

Room Tip: Sea View is better (in the sense of having cooler room temperature)
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  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emmahk316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 26 February 2013

Stayed here pre and post Antarctica departure. Beautiful hotel with a gorgeous pool, gym and nice lobby. The rooms I stayed in both times looked out over the ocean - lovely! Best hotel bathroom I have seen in a while - if only I could take that shower home with me! Friendly service and good breakfast in the restaurant every day. Beds were super comfortable. My one complaint was that the wifi didn't seem to work in the rooms. It was fine everywhere else in the hotel though so better than nothing! Would stay again.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank coronah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Dreams del Estrecho

Property: Hotel Dreams del Estrecho
Address: O'Higgins 1235, Punta Arenas, Chile
Region: Chile > Magallanes Region > Punta Arenas
Amenities:
Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #2 of 25 Hotels in Punta Arenas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Dreams del Estrecho 4*
Number of rooms: 88
Reservation Options:
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