The penguins at Otway Sound weren't disappointing, but the "tour" was. The guide was congenial, but young and inexperienced and didn't tell us much. In his defence, it was a 10 passenger, rattly van with no audio system and the guide couldn't be heard past the front seat when he did offer something.
We were told we'd be met at the main gate at the port, but we weren't told it was a half mile walk to get there and then again to get back to the ship. Most other tour operators picked their clients up right at the ship or at the nearby first gate.
It was advertised as a 4 hour tour, but it was only 3 hours and they refused to fill in the last hour with a tour of the city.
We would have gotten as much hiring a taxi and paid less!
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