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“Too noisy by far”

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Hotel Cabo de Hornos
Ranked #5 of 25 Hotels in Punta Arenas
London
Level Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Too noisy by far”
2 of 5 bubbles Reviewed 6 February 2013

I advise avoiding staying here. Like other reviewers, we had lots of traffic noise from cars being raced through the streets. However, the back of the hotel is no better - there's a disco which plays very loud music until 2.00 am. There are other, better hotels to stay just away from the main square - we also stayed at Rey Don Felipe which was within an easy walk of the centre but much quieter.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank george_bishop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelesAustralisLtda, Director de Relaciones con Clientes at Hotel Cabo de Hornos, responded to this review, 18 March 2013
Dear guest:

Thank you for your comments. We're working on it.

The Hoteles Australis team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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763 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New South Wales, Australia
Level Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 16 January 2013

My husband and I stayed here mid December for 2 nights before our trip to Antarctica. Like other reviewers - we had little sleep, despite a long haul flight from Sydney. A combination of racing cars and dogs pursuing them continued until about 4am. Apart from this - housekeeping excellent, staff pleasant, breakfast OK, restaurant for dinner was nice.

Room Tip: Select a room away from the main square.
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aquablue21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corpus Christi, Texas
Level Contributor
225 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed 14 January 2013

Unlike a previous reviewer, I had no particular expectations. I liked the hotel and we certainly enjoyed our free welcome drink and the cameraderie of the bar, which was very comfortable and the bartender more than willing to assist us and talk. My biggest problem is that my prepaid reservations kept disappearing. I was there on two non consecutive nights. The first night I had no reservation. I found the front desk to be exceedingly helpful and they did provide us with a room (a lovely corner room). I checked on the second night's reservation twice and once had a triple reserved (there were only two of us) and otherwise had the reservation confirmed. Nonetheless, on arrival the second time, our reservation had disappeared again. Again the front desk was consumately polite and worked it out, but their record keeping seems to be a bit lax. In spite of those issues, the hotel was comfortable and friendly. Just hang on to proof of your reservation. (Tip: Also, in the elevator, you need to hit the close door button to get the elevator moving after you select a floor. )

Room Tip: The corner rooms are larger than the non corner rooms, but I expect they are more expensive. There...
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  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sandra s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Level Contributor
125 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 bubbles Reviewed 13 January 2013

Surprisingly luxurious hotel in Puenta Arenas squarely on the Square. Very helpful staff for the most part, providing us with a wonderful, corner, high floor room. Spacious bathroom and bedroom, good tv reception, complete with great housekeeping too. Our room had a wonderful view. We happened to be there on New Year's Eve, and they put on a rockin party. Breakfast is ok, not creative but abundant. The location of this hotel sets the stage for exploring this town, there is a good amount to see if you take the time, walks are short, shops interesting, restaurants good. The best thing about this hotel is the manager of the restaurant & bar, Carla...who went WAY beyond her job to provide answer to lots of questions, a recommendation to a masseuse (Cynthia Leguas at phone number 68 484 133--a successful deep tissue massage), tips on dining. Carla is a real asset to this hotel and if she is there when you visit, you will be in great hands.

Room Tip: Ask for a corner room on a high floor...
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SallyCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
213 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
2 of 5 bubbles Reviewed 5 January 2013

We stayed at this hotel on new years day - the hotel was clearly getting back together from the previous night. Poor attitude and service - we had paid quite a lot extra for half board as we had been told the restaurant was one of the best in town and we were concerned that many would be closed on new years day. When we arrived for dinner we were told that the restaurant was full and we could only have a table at 10.30 or 11.00pm - not acceptable when we had a 4.30am start the next day. No apology and refused to refund our half board supplement. Staff were indifferent. When we did get seated drinks took 15 mins to arrive and after 45 mins we hadn't even been offered a bread roll. Food arrived after 50 mins - nice but by then we were too tired and annoyed to enjoy it.

The experience could have been so much better if the staff had been sympathetic and apologetic - they were not interested in us.

Apart from the bad experience with the restaurant we also felt this hotel was not first class standard - room is sparsely furnished and felt neither designer nor homely, just bland. Poor quality bathroom products and no dressing gowns.

Reception bar and restaurant area nicely decorated but with brown tiles on the floor and walls it's noisy when anyone scrapes a chair back.

If you do stay here don't expect friendly service and do ensure if you book half board that you book a table in the restaurant in advance - as the hotel won't have bothered to do it for you.

Room Tip: Ours faced the square and was fine
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gerbilsontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Illinois
Level Contributor
333 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed 2 January 2013

I had very high expectations for the hotel given the reviews in trip advisor. The time we spent there was average to good but not nearly great. Front desk staff was rarely helpful, even when we spoke in Spanish..they seemed to not want to be bothered. We ate breaksfast at the restaurant and again it was good, not great. Also had dinner one night and though good it was noting special. The wine list is extensive, however sadly many were not available. Lobby, bar and restaurant were nicely furnished but could become more intimate with lower lighting and candles.....seemed a bit under the spot light. For the price expectations were barely met.

Room Tip: Don't get close to the elavators
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FamFunIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
58 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 29 December 2012

Nothing special but perfectly adequate, clean and comfortable, good restaurant, welcome drink and pleasant staff with some English spoken. Not a lot to say really. Only stayed one night so difficult to say more

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ceci1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Cabo de Hornos

Property: Hotel Cabo de Hornos
Address: Plaza Gobernador Benjamin Munoz Gamero 1039, Punta Arenas 6200965, Chile
Phone Number:
Region: Chile > Magallanes Region > Punta Arenas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 25 Hotels in Punta Arenas
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Cabo de Hornos 3.5*
Number of rooms: 110
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