"twas fairly quiet throughout our stay, due in large part we were told, the chilean presidential elections. Patricia, the concierge at the front desk was superb, attentive, friendly, and very helpful.
They could use more Patricia's. Everything else was average at best.
The hotel is odd. You enter the hotel through doors that can be difficult to keep open with the wind. Punta Arenas can be very very windy, I am not kidding! Then you enter a dark, hotel, the walls, floors, and ceilings are covered with the same dark stone that makes you feel like you are in a stone cave. Thank god, the bedrooms are not. We waited at the front desk expecting to be beckoned, instead we had to approach the desk and essentially announce ourselves. Check in was, however, easy.
The restaurant is entombed in this dark stone and has views of a courtyard but I could not figure out how to get there and at the time we were there, it was too windy & rainy anyway. Punta Arenas is windy, remember that, not just any wind, it can knock you over!
The food was weak. Breakfast was a buffet. The container with the scrambled eggs had perhaps 2 tablespoons left, so we asked the waitress for more. She indicated that there was eggs left and we took her response to mean we should completely clean out the container before she would get more. We respectfully refused. Instead we asked for an omelette from a different waitress, a pleasant student from Colombia, studying in Punta Arenas, and were promptly helped. Dinner was weak. A burger and french fries was the best meal. One day I ordered Beef ribs, well the meal looked horrible, a plate of brown sauce and brown food, i can't remember what it was served with, in the brown dark brown dining room [except for white table cloths], was just no good. i was hungry, everywhere was closed and forced myself to have a small portion and leave most of it on the plate.
The room I thought was good although my companion thought the bed too soft. The TV worked but internet was spotty. In fact we had to go downstairs, to a room with desktops, and a glass window to the street-only thing saving us from the brown wall, floor and ceiling
entombment-there, internet was excellent. I loved the shower, great water pressure.
There is a gym upstairs on the 8th floor but it is small and insufficient.
Location is good it is in the center of town. If we return to Punta Arenas, we would not stay here, but we would love to take Patricia, the concierge with us, she was great.
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