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“Great location, friendly and helpful staff”
5 of 5 bubbles Review of Hostal Terrasur

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Hostal Terrasur
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great location, friendly and helpful staff”
Reviewed 24 March 2014 via mobile

This hostel is close to the bus station, only a few blocks from the centre of town, yet in a quiet residential location. Rooms and bathrooms were very clean, and the owner extremely helpful with bookings and information. Breakfast was good too. Good value, and one of the better hostels we have stayed in.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emba999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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44 reviews from our community

Traveller rating
    23
    13
    6
    1
    1
See reviews for
7
16
8
6
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Santiago, Chile
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 January 2014

It´s a very good hostel in Punta Arenas. Silent, near downtown. It´s expensive to be an Hostel. Prices are almost like a Hotel in Summer but It`s very quiet and I was able to sleep without problems. Many hostels are noisy and silence has become a luxury.

Wifi has low coverage. I hope they could better that.

Breakfast is no buffet but it is good. Yoghurt, cereals, milk, coffee, toasted bread, butter, jam, cheese, and eggs. You choose what you want.

Excellent attention from the personnel.

Room Tip: Room 1 or 2.
See more room tips
  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alberto L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 December 2013

this hostal is really a very nice Bed and Breakfast. This was our final hostal, and by far, the best place we stayed at on our Patagonia trip (Punta Arenas, Puerto Natales, El Calafate, El Chalten). The rooms and bathrooms are clean, comfortable. The breakfast was the best we had all trip. It's a short block and a half from the Pacheco bus, and about 5 blocks from the Fernandez bus (which we walked from with our luggage). A taxi to the airport is about CLP$7000.
The main lady is very friendly, very helpful. She even woke up early to make us breakfast in a bag, plus hot coffee before we headed out at 6:30am to our Magallan Penguin tour. Breakfast is served between 8am and 10am, and this is the only hostel where we were served like at a restaurant. Other places laid out a basic self serve table (mostly just bread and butter), while at Terrasur, we were served cereal, hot milk, juice, yogurt, scrambled eggs, cheese, ham, bread, butter, homemade jams, tea / coffee. She even offered seconds!
AND this place was cheaper than all the others!

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank susanstorm717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 November 2013 via mobile

This B&B is definitely one of the best. The owner Sheila is fantastic and so helpful in booking anything you need. Rooms are big and bathrooms are very charming. It's right near the center, only 5 min walk. My friend and I are recommending this great accommodation.

Stayed November 2013, travelled with friends
Helpful?
1 Thank O2rey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mustang83
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 February 2013

Friendly reception, good beds, rooms with enough space to move around. We had room nr.3 with a view onto a small courtyard and a large bathroom with large shower. Excellent cooked breakfast. Very helpful staff informing us about the highlights of Punta Arenas and if necessary assistance in booking tours. Tandem bike for hire. Cozy lounge with comfortable chairs. Reminded us of a typical English B&B. Flowers, books, paintings on the wall. You will immdiately feel at home. Very little noise from the street, so we had a good nights rest. And on top priceworthy. Overall recommendable.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mustang83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wageningen, The Netherlands
Level Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 3 February 2013

I would advise to ask for an upstairs room at the front of the house in your booking. The difference in quality of the Terrasur rooms is huge while the price of all rooms is the same. Initially we got a room downstairs. This was a very hot, dark, small and stuffy room with a window overlooking the small garden and the breakfast room. So no privacy at all. In our booking confirmation it said we booked a bright room, so we asked and got an alternative room upstairs. We got a room at the front of the house, I think it was number 8. This was indeed a very bright room with windows in two walls and twice as big as the one they initially gave us. We were quite pleased with this room. Streetnoise (as indicated by another reviewer) didn't bother us at all.
The hotel is very conveniently located, close to the city centre. There is a big supermarket just two blocks away.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dutch_fem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 January 2013

Analyst's Call: avoid Hostel Terrasur. Demasiado Ruido. If you must stay there be sure to bring earplugs.

First the positives:
1.The place is clean, fairly fresh and well kept up
2.The food is not bad, not great, but not bad (standard breakfast fare: bread/cheese/1 scrambled egg/jams/jellies/1 yogurt/coffee/tea/juice
3.The WiFi reaches into the upstairs rooms at good signal strength

negatives:
1. The street in front of TerraSur is heavily traveled and noisy. Avoid a Saturday night stay as foot traffic, late night partiers/revelry and late night vehicle drive-bys may keep you awake.

2. Avoid rooms 7 & 8. While they have a lot of windows that let in the light, the downside is that they both face the street (see above) and allow the noise to enter.

3. The seems to have been constructed of plywood where nails were used sparingly. That is, footsteps, bumps, voices and other noises seems to reverberate through the house. Even activity downstairs seems to easily echo/vibrate to the upstairs. I can only attribute this to plywood that was not nailed down properly. Also it seems that internal insulation was not used either. As a result the house feels like a wood drum/sound chamber at times.

4. Proprietress is apathetic. In short, it seems like the Hostel is first run for the benefit of her friends/family/child care/social network and consideration for those actually staying there (i.e. the paying guests) is an afterthought.

On a Sunday night, the hostess had invited over some friends/family with two adolescent children. The adults were fairly noisy with loud conversation and the children were playing, screaching and bumping/banging into walls. At about 11:00 pm at night we asked the hostess to please be quiet as we were trying to sleep. Things quieted for about 15 minutes and then the noise started up again. At about 12:00 am I asked the hostess if she could please quiet down the "party" as we were trying to sleep. Things quieted down for a few minutes and then the noise and ruckus started back up again. After the second request for a little quiet, I realized the woman wasn't going to quiet the kids (nor the adults) and that things were going to be what they were.

You know when you find yourself in a bad situation and eventually try to find the humor in that situation? Well my realization hit me at 12:30 am on that SUNDAY night: Dios Mio! We were trapped inside a Ruth Goldberg-inspired House of Noise with a merciless Hostess and two little kids that had been seemingly fed methamphetamine-laced coca cola and had the run of the Hostel. Yikes!

The noise continued off and on until 2AM in the morning. Please understand, my wife and I are not high maintenance, picky/fussy people. We are pretty low-key/maintenance and tolerant folks even when it comes to lodging arrangements. For example, we stayed at ErraticRock in Puerto Natales (recommended) with a hostel packed with 20-30 year olds and had a fine experience. I don't usually do tripadvisor reviews, but have written this to spare others the experience we encountered. Put simply, I would never stay at Hostel Terrasur again.

Room Tip: Avoid rooms 7 & 8. While they have a lot of windows that let in the light, the downside is that...
See more room tips
  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank T W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TERRASUR, Manager at Hostal Terrasur, responded to this review, 15 January 2013
Dear Ted

As Hostal Terra Sur "Warmth in Patagonia" would like to respond to your comments on this website.
First of all we would like to thank the good points that rescues of your stay, in the days of Christmas and New Year's Eve in our establishment.
Second, note that the traffic in Ohiggins street is actually abundant throughout the day, product of the exchange of traffic of the public transportation in the city. After the flood and overflow of the river, that hit the city of Punta Arenas in March 2012, authorities determined the modification of mass transit, the period of time that it will take to replace the bridge that was damaged in the flood, therefore the vehicular noise situation is TEMPORARY.
Third: We are glad to know that, in our mission to deliver warmth and family care, you thought that guests, Argentine couple and their two children, were relatives of ours. At 23:00 hrs, they were returning from a tour day through the city and the kids were a bit restless product of the long day, but we remind you that before midnight they were already in the room.

We are extremely sorry that your experience was not pleasant and also that the last day, your health and febrile status didnt allowed you to fully enjoy our city and our hostel, we appreciate your feedback and will continue to work to improve those necessary aspects to offer the best place to rest and enjoy the city.

Sincerely
Hostal Terra Sur Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hostal Terrasur

Property: Hostal Terrasur
Address: Calle Bernardo O'Higgins No 723 | Entre calles Colon e Ignacio Carrera Pinto, Punta Arenas, Chile
Region: Chile > Magallanes Region > Punta Arenas
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #34 of 70 Speciality Lodging in Punta Arenas
Price Range (Based on Average Rates): £
Number of rooms: 8

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