I was told that this hotel was new and 5 star. It may be new but it was dirty, filthy actually.
The breakfast was terrible and I stayed for 4 nights but only went to breakfast once, I would not even class it as a breakfast. Probably okay to advertise it as a two star.
I asked for non smoking but was given a smoking room and I changed the morning after
Room temperature was to high for bedding, I find this a lot. You get all these notices about saving detergents and water but then they provide bedding that is too warm for the room temperature. The air conditioning is going flat out trying to get the temperature down when all they need to do is supply lighter bed clothes. I tried sleeping without bed linen but then it was too cold. Do other travellers find this or is it just me.
Classing this hotel as a five star is an insult to genuine 5 star hotels, I'm not sure how the system works
Staff spoke little or no English, there was no assistance with baggage and there was no mini bar
In new district and close to new massive shopping centre with heaps of restaurants
I usually stay in the Hilton but was told it was too hard to get in and out as there was extensive road works, I wont be staying in the Swan Lake againMore