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“Perfect hotel”
5 of 5 bubbles Review of Swiss Grand Xiamen

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Swiss Grand Xiamen
Ranked #11 of 1,258 Hotels in Xiamen
Certificate of Excellence
Schleusingen, Germany
Level Contributor
220 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Perfect hotel”
5 of 5 bubbles Reviewed 3 May 2014 via mobile

A very nice hotel, perfect located. Clean and confortable rooms, very friendly service everywhere. Tip: book the rooms with excecutive floor. Very good service there. The hotel as well helped us to book a day trip tour, was organizing the airport taxi. They spoke a good English, not everywhere in china usual. Breakfast Chinese as well western!

Stayed May 2014, travelled with friends
Helpful?
Thank foersan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
swiss I, Quality and Attitude Manager at Swiss Grand Xiamen, responded to this review, 6 May 2014
Dear Guest

Thank you for reviewing our hotel on Trip Advisor. It is our pleasure to see our guest had a satisfying stay from so many different aspects. It most certainly was a pleasant experience for us to have kind guests who are willing to let us assist in whatever we can and be part of their lives as much as our guest in our lives. Thank you again for choosing us as your accommodation while being in Xiamen. We hope to see you again in the near future.

Aaron Liu
Quality and Attitude Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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813 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
2 reviews
4 of 5 bubbles Reviewed 30 April 2014 via mobile

The Swiss is in a good location and offers panoramic views of Xiamen. The lobby, executive suites and rooms are impressive. The executive area/business centre was really impressive with a great view of Xiamen and surprisingly good snacks.
Quality of housekeeping and the breakfast buffet were the only 2 let downs.

Stayed April 2014, travelled with friends
Helpful?
Thank IamBettyBangkok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
swiss I, Quality and Attitude Manager at Swiss Grand Xiamen, responded to this review, 6 May 2014
Dear Guest

Thank you for taking the time to review Swiss International Hotel Xiamen. It is great to see you have enjoyed our executive facilities and services. We are sorry to see that you seem to have been less satisfied by our buffet and house services. your comments have been passed on to our relevant managements for improvement references. We hope that upon your next stay at our lovely hotel, we'd be able to make you feel pampered, satisfied and loved.

Aaron Liu
Quality and Attitude Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quezon City, Philippines
1 review
4 of 5 bubbles Reviewed 25 April 2014

Right next to Gulangyu Island ferry and Zhongshan Road (Shopping Street) I made our reservations more than 1 year ago but due to unexpected reasons we had to change our plans and the general manager (Mr. Roger Meir) was very kind to honor the payment we've already made and even upgraded us to executive club. Our stay was very pleasant. Though the hotel is no longer new, it is very well maintained. At least one person in the concierge can always speak english. The staff takes its cue from the manager. The hospitality is impeccable, they are there to assist you but never in your face (as it can be at times with others). Service is commendable most especially by everyone in the executive lounge and by Lake (very attentive) during one of our breakfasts in the 2nd floor. The pastries served during breakfast and tea time were delightful. It would be nice though if cold water and/or ice was more readily available, although it is not customary for mainland Chinese people :-). Also if there was an English map of the surrounding area (neighborhood) one could pick up from the lobby that would be really helpful. Otherwise it was a very pleasant stay.

Room Tip: It never hurts to ask
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ali P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
swiss I, Quality and Attitude Manager at Swiss Grand Xiamen, responded to this review, 4 May 2014
Dear Guest

Thank you for taking the time to share your comments on Trip Advisor. As one of the international hotel here in Xiamen. We are always willing to assist our guests in need, especially yours was such a reasonable request. Our General Manager is always mindful to our hotel "guest experience" that is born through our "Bank on Us" hotel culture, which he constantly reminds our managements to be the same. We are glad to know that you had a pleasant stay here and thank you for letting us know your staying experience and your stories. We're sincerely hoping to see you again in the near future to serve you, your friends and families again.

Aaron Liu
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
193 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 273 helpful votes
5 of 5 bubbles Reviewed 22 April 2014

I made the reservation via hotel web site Early Bird Booking and got 20% discount.
It is a good value hotel for its perfect location for sightseeing, friendly and spontaneous
services, and high standard facilities.

100 dollar stay per night ?
Unbelievable and unforgettable !
15 dollar dim sum lunch ?
Even better than
Hong Kong restaurant with this price and quality food !

Highly recommended hotel for world standardp.

Room Tip: website early bird booking recommended.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sonoya Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
swiss I, Quality and Attitude Manager at Swiss Grand Xiamen, responded to this review, 3 May 2014
Dear Guest

Thank you for taking the time to review our hotel on Trip Advisor. We are very glad to see you've had such an enjoyable stay here, our Xin Nan Xuan Chinese restaurant is one of the oldest restaurant brand native to Xiamen, and as we try our best to make sure it lives up to its reputation we are just happy to see our guest enjoyed there dining experience while being here. Thank you again for your time taken to share the experience you had with us, and we hope to see you again in the near future.

Aaron Liu
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 6 April 2014

We stayed four nights at this hotel, exploring the area. Selected for its location, facilities and price, it turned out to be an inspired choice. The hotel is no longer new, but thanks to its Wyndham origins, it is aging with grace. Public areas are elegant, our room spacious, very well appointed and furnished. It's worth paying a little more for the sea view; looking out over the busy harbour onto Gulang-yu island in the changing light and weather is endlessly fascinating!
We made full use of the beautifully maintained indoor pool and enjoyed afternoon tea in the lobby bar. Breakfasts were copious, with a wide selection of oriental and western dishes; somewhat busy at the weekend. We tried both the Japanese and Chinese restaurants; neither impressed us greatly, but the competition in the neighbourhood does not seem to be fierce. Staff was uniformly helpful and courteous, our lack of local language capability not withstanding. This is a very well-run hotel, providing fine hospitality and excellent value for money.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
swiss I, Quality and Attitude Manager at Swiss Grand Xiamen, responded to this review, 9 April 2014
Dear Guest

Thank you for choosing Swiss International Hotels Xiamen as your accommodation. It brings us great joy to see that our guest liked our facilities and services which had been satisfying enough to make you feel it was worth the money that you had spent. we're always looking for space to improve and since we had taken over the property after Wyndham, the hotel had made many new improvements to the furnishing and hotel decor. We are just purely excited to know that you had enjoyed your stay here. We hope to see your return in the near future so that we may serve you, your family and friends.

Aaron Liu
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
105 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 3 April 2014

Have stayed here a few times on business and this remains a great location.
The views of Gulangyu (Piano) island are superb (easier than fighting the crowds there) and the club level is one of the better ones.
Rooms are large and comfortable if somewhat conservative. It is popular with domestic tourists so can be chaotic at peak times so consider club level to avoid most of the crowd.
Some very interesting street food not far from the hotel in the old town back street area - a lot of it quite challenging but also some excellent safer options for the less adventurous, try the taiwanese soups/stews and the BBQ octopus with pepper sauce.
If visiting the island either go very early or look for the water taxis towards the right hand end - about $20 per boat - 10 minute walk from the hotel.

Room Tip: Go club level ensure island view.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Burg3186
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
swiss I, Quality and Attitude Manager at Swiss Grand Xiamen, responded to this review, 9 April 2014
Dear Guest

Thank you for sharing your staying experience on Trip Advisor. We are always glad to know that our hotel has provided the convenience needed by our guest in anyways possible. It seem that you had really enjoyed your time here in our hotel and that is what we love to see. We hope to see you again in the near future and sincerely looking forward to serving you again.

Aaron Liu
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nijmegen, The Netherlands
Level Contributor
109 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 16 March 2014

I merely chose this hotel for the location and the view on Gulangyu island (must choose sea view room). For the rest it is a standard 5 star hotel in a Chinese city. A lot of Chinese guests travelling with large families or tour groups. It sometimes made me wonder how they can afford these prices. It is a pity some Chinese hotel guests do not observe the rules of non-smoking floors and hotel rooms.
The staff is well trained and friendly. When checking in, i was upgraded from a Deluxe room to a suite, which was a nice suprise. The room has the standard brown beige decoration, a bit boring. The bed was comfortable. The aircon can be turned off and there are small windows to be opened. The suite comes with tea and coffee making (filter coffee) facilities and fresh fruit on the day of arrival. The breakfast buffet in the Le Rivage Café Restaurant was very standard, the food did not look very appealing. The hotel's Chinese restaurant, Xinnan Xuan, is nice. A lot of local dishes to choose from and good quality too. Decent prices. The baby oyster with egg (hailijian) was the best I had. The Japanese restaurant, Juju An, was less. A lot of noisy young people when I visited and the food was quite average but a little overpriced.
I loved the view of Gulanyu island even though it was hazy every of the 3 days in March I stayed here. From the hotel it is an easy stroll to the city's shopping streets or to the ferry to Gulangyu island.

Room Tip: Must choose a sea view room!
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LinAnna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
swiss I, Quality and Attitude Manager at Swiss Grand Xiamen, responded to this review, 20 March 2014
Dear Guest

Thank you for reviewing Swiss International Hotel Xiamen, we are always happy to see our guest willing to take the time to share their staying experience with other guests. it brings many information in regards to how we may continue to improve. It is great to see that our staff services had brought you to enjoy your stay here at our hotel. We look forward to see you again in Xiamen and here in our hotel.

Aaron Liu
Quality and Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swiss Grand Xiamen

Property: Swiss Grand Xiamen
Address: No.12 Lujiang Avenue, Siming District, Xiamen 361001, China
Phone Number:
Region: China > Fujian > Xiamen > Siming District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Xiamen
#6 Business Hotel in Xiamen
#11 Luxury Hotel in Xiamen
#24 Best Value Hotel in Xiamen
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Swiss Grand Xiamen 4.5*
Number of rooms: 588
Official Description (provided by the hotel):
Located in the heart of the city, overlooking the historical Gulangyu Island and its surrounding waters, the Swiss Grand Xiamen is within easy access of business, sightseeing, shopping and entertainments hubs. It is 15 minutes from Xiamen Gaoqi International Airport, 20 minutes from the Xiamen International Conference and Exhibition Centre, 10 minutes from the railway station and just 5 minutes by foot from the ferry terminal. The Swiss Grand Xiamen is a contemporary yet classic upscale hotel that offers the savvy business or leisure traveler ultimate comfort and style with breathtaking views.The Swiss Grand Xiamen stand 28 stories tall and features 588 guest room. Stay connected in comfort and style. Indulge in the comfort of our rooms with Suisse signature bedding, complimentary WIFI and internet access, and rainforest showers. Club Chine Executive Floors are from Levels 24-28 with a spacious Club Lounge on Levels 26 and 27, pampering discerning business travelers with privileges and benefits. ... more   less 
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Also Known As:
Wyndham Xiamen Hotel Xiamen

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