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“Worth a stay”
Review of The Westin Xiamen

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The Westin Xiamen
Ranked #1 of 1,283 Hotels in Xiamen
Certificate of Excellence
Reviewed 27 March 2014

The hotel is really great and the staff too is very helpful. They have made sure that there is a good number of staff that knows English and it is better than any other hotel here. Location is fantastic and so are the rooms. They've got vegetarian options in their menu as well. Only negative point is that they do not accept dollars as deposit money, they convert it in RMB and then deposit it (deposit amount is equivalent to charge of one night stay). On the pockets, it's a little heavy but worth the stay and experience. Out of the room rates they give you redeemable vouchers against dining at any of the in house restaurants, hence effectively not that expensive.
Aditya

Stayed: March 2014, travelled on business
1  Thank Aditya J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin X, General Manager at The Westin Xiamen, responded to this reviewResponded 3 April 2014

Dear Mr. Aditya,
Thank you for choosing The Westin Xiamen and we are glad that you had a wonderful stay with us. At Westin, it is our aim to make sure that guests feel better than when they arrived, and our signature program SuperFoodsRX also make sure that guests will have delicious and nourishing meal options at the same time. Should you have other preferences regarding meals, please do not hesitate to contact us again for your next visit, and we will be happy to arrange for you. We look forward to welcoming you again in the future.

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Reviewed 21 March 2014

We spent several months at The Westin and have to say the customer service and amenities were wonderful. When we left it was like saying good bye to friends. The location of the Westin is great. Below is the convention center and plaza which makes it fun to check out the activity from your window. Then there is this grocery store right below that has everything you could want which is nice when you don't want to dine in the restaurant. They have a beautiful Executive Lounge with plenty of space and nice nooks if you want to relax and read a book without being mixed in with others. The gym and pool were the best. The pool is on the larger side compared to most hotels and the sauna and steam rooms are great. The gym is never crowded and seem to have any equipment you would need. The morning buffet is plentiful and has a nice atmosphere. Our room was great. Plenty of room with a feel of a small studio apartment almost. If we're in Xiamen in the future there is no question that we will be staying at The Westin. Thank you JoAo and staff.

  • Stayed: January 2014, travelled on business
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1  Thank BHillman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin X, General Manager at The Westin Xiamen, responded to this reviewResponded 26 March 2014

Dear Mr. Hillman,
Thanks a lot for your positive comments, and we are glad that you are satisfied with your long stay with us. It is our pleasure to have served you for the past few months, and your comments have made us constantly improving more and more. We understand that a home away from home is very important for a traveling guest and we hope we will still be your first choice when you visit Xiamen again. We look forward to welcoming you again, please come back soon!

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Reviewed 17 March 2014

First Class Hotel with Excellent customer services. I have been doing business travelling in China for almost a year, Starwood Hotels have always been our first choice of hotel. I highly recommend Westin in Xiamen, simply because of two reasons. They provide excellent friendly services, Thanks to our Guest Experience Manager Joao and his team, they make me feel like home every time when I return to this hotel. Secondly, facilities in this hotel are very good, rooms are in very good condition and they have a very good gym and restaurants. They surely earned their credit as a real 5 stars hotel.

  • Stayed: March 2014, travelled on business
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Thank Eric L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin X, General Manager at The Westin Xiamen, responded to this reviewResponded 19 March 2014

Dear Mr. Eric,
Thanks a lot for your positive comments and we are glad you have had a renewal experience. As part of the Starwood hotel group it's our honor to have received your constant support, and we are committed to provide you with good service and made you feel like home. We will keep developing our service and product, and hope that next time when you come to Xiamen, we will still be your first choice. Looking forward to welcoming you back in the near future.

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Reviewed 8 March 2014

Nice executive room with a lot of space. A nice touch was having some fresh fruit on the table, which was good to munch on after checking in late. Breakfast down stairs is rather average and poorly set out such that it is hard to find items.

Stayed: March 2014, travelled on business
Thank sralls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin X, Manager at The Westin Xiamen, responded to this reviewResponded 11 March 2014

Dear Guest,

Thanks a lot for your comments and we are glad that you like the welcome fruits we have prepared for you. We have already reflected your comments regarding breakfast to our kitchen team, and we shall review the food counter setting as well. At Westin it is our aim to make sure our guests feel energized and satisfied during the stay, and we understand that a good quality breakfast is the key to the start of the day. Should you have any further comments, please do not hesitate to contact us. Your valuable feedbacks are very important for us to improve. We look forward to welcoming you again, thank you!

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Reviewed 7 March 2014

Really nice place to stay. Lovely room all what you would expect from a hotel of this standard. I do wish they would keep the restaurants open a little longer in the evening though as not everyone wants to have dinner before 9 o'clock and as I do not usually arrive at the hotels until around that time means I eat alone in the room or the lobby bar. On this occassion it was the lobby bar and a very good range of dishes were available. I had the three way salmon: smoked, poached and tartare and it was perfect. Nothing heavy and very well priced too. The room was large and well stocked but I wish you could control the air conditioning to other than pre-set minimum levels, which was 20! That's way too hot for me so please think again and have this lowered further. One other niggle is why do hotels of this standard not offer Wifi free as standard? I's not a big ask and if it's a problem then offer it to SPG card holders then, which I have but either way clients spending this amount should not be asked to pay further. Make staying at the Westin more enjoyable and hassle free and we all like to catch with our friends so free Wifi would be appreciated.

  • Stayed: March 2014, travelled on business
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Thank sparky1234529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin X, Manager at The Westin Xiamen, responded to this reviewResponded 11 March 2014

Dear Guest,

Thanks a lot for your comments and we are glad that you have enjoyed your stay at our hotel. Our signature restaurant Seasonal Tastes opens until 10pm in the evening, and also our Latin restaurant Qba is another good choice for a late dinner, wine and some nice music. May I suggest that you can visit this restaurant next time.

Regarding the hotel room temperature, we have also referred your comments to related department. Normally the room temperature is pre-set from 18 to 26 degree celcius, but we will also try our best to create the most comfortable environment for our guests. Should you have any concerns regarding the room temperature next time, please don't hesitate to contact our front desk associate to assist you.

At Westin it is our aim to make sure our guests feel satisfied during the stay. In order to maintain adequte bandwidth and stable internet connection for in-room guests, it is a common hotel practice to charge an internet fee in hotel rooms, but guests will still be able to enjoy free WIFI at hotel public area, including all restaurants and recreation facilities. Nevertheless, your valuable feedbacks are very important for us to improve on our service. Should you have any further comments, please do not hesitate to contact us. We look forward to welcoming you again, thank you!

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Reviewed 3 March 2014

Very good hotel. Good rooms and a nice atmosphere in the restaurants. Nice personel who were always there to help you. Only thing that could be better was the speed of the elevators. I needed to wait long for elevator to arrive.

  • Stayed: February 2014, travelled on business
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Thank maarten B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin X, General Manager at The Westin Xiamen, responded to this reviewResponded 7 March 2014

Dear Guest,

we appreciate your comments very much for our facilities and services. At Westin, our aim is to take care of our guests and hope that they feel better than when they arrived. I hope you feel refreshed from your stay. At the same time, please kindly accept our apology for the long wait of the elevators during high occupancy period, your patience is very much appreciated and we are sorry for any inconvenience caused during your stay. Should you have any other suggestions, please do not hesitate to contact us. We look forward to seeing you again!

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Reviewed 26 February 2014

This was a family getaway stay after the Chinese New Year and generally succeeded to allow us to relax and unwind in a pleasant location. We have frequented this hotel's restaurant and its evening buffet in particular, so were not new to the high standard and variety of food (fusion). That said, many tour groups use the hotel and it can become unpleasantly congested. Perhaps due to CNY staffing problems but the restaurant was often too full with too few staff at breakfast, so that the food availability and atmosphere deteriorated. Our room was not particularly large for three person occupancy but was very well appointed. Beware an upgrade that only deliver a larger bathroom, whereas the space is need in the living area. It did however, included a happy hour on the 40th floor that included both food and drink and was a useful option to the hotel's few but expensive restaurants. The Westin has a high grade of furnishing and the ambiance was enjoyable throughout. The lobby lacks characteristic "opulent" for its 5 stars but is artistically attractive. The gym and pool are spacious, well fitted and little frequented.

Room Tip: The higher you go the better the view but the 40th floor lounge also offers great ones.
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  • Stayed: February 2014, travelled with family
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Thank Roger P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin X, General Manager at The Westin Xiamen, responded to this reviewResponded 28 February 2014

Dear Mr. Roger,

Thank you very much for choosing The Westin Xiamen. We are glad that you have spent a relax and happy vacation with us. Regarding your comments about our Seasonal Tastes restaurant, we understand that a spacious and well-organized environment is very important to a dining experience, and we try our best to reinforce this during high occupancy period. We are sorry for the inconvenience caused by full occupancy during your stay.

Also according to your feedback of the food quality, we have already reflected it to our kitchen team, for them to make sure the food availability should be maintained and buffet counters should be refilled in time. Your comments have been very useful for us to improve on our service during peak hours. May I also remind that, as you mentioned you have Executive Club Lounge access, buffet breakfasts are also served at the Executive Club Lounge every morning from 6:30 to 10:00am. You will be able to enjoy breakfasts with the panoramic view of Xiamen in an exclusive environment.

I understand you are a frequent guest of our hotel, and I hope you will find us doing better and better next time. We appreciate your constant feedbacks to us. Should you have any further suggestion, please do not hesitate to contact us. Wish you all the best and looking forward to welcoming you back again!

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Additional Information about The Westin Xiamen

Address: No.398 Xianyue Road, Siming District, Xiamen 361012, China
Phone Number:
Region: China > Fujian > Xiamen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1,283 Hotels in Xiamen
Price Range: £109 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Xiamen 4.5*
Number of rooms: 300
Official Description (provided by the hotel):
The Westin Xiamen is strategically located in the central business district, offering spectacular views of the scenic Yundang Lake, the lush Xianyue Mountains as well as the bustling and vibrant cityscape of Xiamen. As part of a lifestyle development within a unique open spaced city complex, the hotel's excellent location ensures that renewal is only a casual walk within the cinema, art centre, museum, exhibition halls, retail shopping and multiple purpose sport centers nearby. The hotel is just 15 minutes by car to the Gaoqi International Airport, and the city's business areas as well as local attractions, such as the Xiamen International Convention Centre, or the famous cafe street, Haiwan Park, Gulangyu are all easily accessible within 15 minutes from the hotel.At Westin, guests are eligible to join Make a Green Choice for conserving environment. For each night you deline housekeeping get SPG Starpoints awarded at checkout.The hotel also takes care of the guests with other services like Concierge, Business Center, and Gift Shop. Careful attention is paid to the most important elements of their stay to make sure the guests feel better than when they arrived.The Westin Xiamen is invested by Xiamen Iport Group and Xiamen Fliport Hotel Group, and managed by Westin Hotels & Resorts, part of Starwood Hotels & Resorts Worldwide, Inc. ... more   less 
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