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“Very good hotel...with one simple, but major flaw”
Review of Marco Polo Xiamen

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Marco Polo Xiamen
Ranked #4 of 1,298 Hotels in Xiamen
Certificate of Excellence
Reviewed 25 April 2014

Let's get the negative out of the way first...this room was very hot...knowing this may be an issue, at check-in I asked if the AC was running and was told it was not...I asked for a fan but was told that they could not give me on....very odd, considering this is a rather pricey hotel, and since the rooms were sold out, I was paying to stay in a suite on the 5th floor.

As a result, the room is too hot...and there is no relief....which is a shame, because otherwise, this hotel is great.

The room has one of the best decors of any hotel room I have stayed in and the layout is perfect. The sheets and pillows are great (mattress is a little firm for me, but fine), and the drapes blackout the room completely.

Strongly recommend this hotel...as long as the AC is running...

  • Stayed: April 2014, travelled on business
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1  Thank DSTSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teri C, Executive Secretary at Marco Polo Xiamen, responded to this reviewResponded 28 April 2014

Dear Guest,

Thank you for staying with us at Marco Polo Xiamen recently and spending your valuable time sharing your feedbacks.

Please accept our sincere apology for the A/C problem. Your comment has been forwarded to both Housekeeping and Technical Departments for high attention and improvement. We will definitely enhance monitoring on room temperature to ensure a more pleasure staying environment for our guests. Should you encounter any difficulty on your next visit, please feel free to contact our Duty Manager who will be delighted to assist you.

Thank you once again for your valuable comments and look forward to welcoming you back here again soon.

Warmest regards.

Millie Tsui
General Manager

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251 - 257 of 686 reviews

Reviewed 17 April 2014

You have a good hotel, you have a huge restaurant and you try to work it understaffed?
We went yesterday with 2 other friends, sited , the table is comfortable and the chairs are soft.
But thing else will make you reconsider if you will come back.
After we did a rather modest order because the pricing probably is higher than NY or even Beijing 5 star hotels in-house restaurants, we started to undress the place was hot. we asked for aircon use but 3 times they said '' yes i know'', starters came, medium impression. we asked for 3 glasses of wine, white wine. They asked if we want cold or no.!!!!! we said cold. So we got 2 ice-cubes in our glass of white wine .!!!!! non smoking area but , i was smelling cigar. i asked the poor girl that was alone what's this smell . She said it comes from VIP rooms. WTH. trying to serve 25 people with 2 girls is not a good idea. at the end we just payed before all food come to the table. 1h 20 and not all the sushi served. we finish our dinner at the ground floor Starbacks. Coffee and panini . I hope the manager will look to it. i am not staying at this hotel but a lot of foreigners in the dining room were having the same bad experience

Room Tip: did not stay in hotel, just visited the Japanese restaurant at the 2nd floor
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  • Stayed: April 2014, travelled as a couple
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Thank 240natalia1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teri C, Executive Secretary at Marco Polo Xiamen, responded to this reviewResponded 21 April 2014

Dear Guest,

Thank you very much for your kind comments regarding our Japanese Restaurant, and please accept our sincere apology for the unpleasant dining experience.

Your comments have been forwarded to our Food & Beverage Manager for immediate review and further necessary actions to improve our service quality. Meanwhile, more relevant training will also be conducted for our staff to enhance their serving skills and efficiency.

Thank you once again as our service could only be improved through valuable customer's feedback like yours. We look forward to welcoming you back to Marco Polo Xiamen in the very near future.

Warmest regards.

Millie Tsui
General Manager

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Reviewed 23 March 2014

The rooms are well equiped, it has a good sound and light isolation that provised a good night sleep. the every day cleaness is very good, the breakfast has limited options but everything is very tasted. The location is also an advantage. Staff very skilled.

  • Stayed: March 2014, travelled on business
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Thank MarinaldoCampos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teri C, Executive Secretary at Marco Polo Xiamen, responded to this reviewResponded 25 March 2014

Dear Guest,

We are very delighted to know that you enjoyed your stay with us during your recent visit, and thank you very much for your wonderful sharing on your experience with us !

Your comments are highly appreciated and will definitely look into the variety of breakfast as mentioned for further improvement.

Thank you for your wonderful feedbacks and looking forward to welcoming you back here soon.

Warmest regards.

Millie Tsui
General Manager

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Reviewed 18 March 2014

Hotel, which I can only recommend. Stayed in room 549, which was a big appartment and a great view over the river. Good service and nice atmosphere. When I come back to Xiamen again, I want to stay at this hotel

Room Tip: Room 549 - great room and view over the river.
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  • Stayed: March 2014, travelled on business
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Thank Mie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teri C, Executive Secretary at Marco Polo Xiamen, responded to this reviewResponded 25 March 2014

Dear Guest,

We are very delighted to have you stay with us recently and thank you very much for your wonderful touches on your experience with us!

Marco Polo Xiamen enjoys quiet surroundings with a magnificent view overlooking the lake. We will continue with our best possible efforts to ensure our great hotel stays the best always, to delight you always

Thanks again and looking forward to having you here soon!

Warmest regards

Millie Tsui
General Manager

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Reviewed 18 March 2014

I recently visited Xiamen on Business. I stayed at the Marco Polo, which is located at the side of the lake. I booked the hotel on the internet and when I arrived, I was given an upgrade to a club room. When booking the hotel, I arranged pick up from the airport through the hotel. The hotel arranged a limousine taxi for me and when I came through from the arrivals, there was a driver waiting, no hassle.
The hotel is of a high standard, well laid out in the reception area, with a large area to meet people and to socialise. The rooms are very well laid out, with a welcome pack of fruit and other goodies.
The hotel has a number of good restaurants at reasonable prices. In addition, outside the hotel, are a number of very good restaurants including Italian and steak.
I would recommend this hotel for anyone who likes nice hotels, which are quite.

  • Stayed: March 2014, travelled on business
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1  Thank Welshman1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teri C, Executive Secretary at Marco Polo Xiamen, responded to this reviewResponded 25 March 2014

Dear Guest,

Thank you very much and it is so nice to receive your wonderful comments!

We are so happy to see you had a great time exploring our hotel facilities and the surrounding attractions. Marco Polo Xiamen is indeed an oasis within this scenic city, and we are looking forward for your next visit as a holiday maker, to discover the many interesting attractions in and around this beautiful city of Xiamen.

Do have a nice week ahead and we will be most happy to arrange your next visit here again.

Warmest regards.

Millie Tsui
General Manager

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Reviewed 8 March 2014

I stayed recently at this hotel on a short leisure trip and enjoyed all aspects of the hotel. Good rooms, deep sleep, good dining and friendly service. The location is a real advantage as the property is just a 2 minutes stroll away from a road with plenty of beer pubs were the local and expat community enjoys relaxing evenings. Will be back.

Room Tip: Ask for sea view!
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  • Stayed: February 2014, travelled solo
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Thank AnneArt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teri C, Executive Secretary at Marco Polo Xiamen, responded to this reviewResponded 11 March 2014

Dear guest,

It feels so great to hear that you have enjoyed your stay and wonderful experiences at Marco Polo Xiamen :)

We believe in providing a genuine and friendly service in any way possible and very pleased that our associates have the same philosophy in their heart. All our associates are equally excited with your compliments and also like to extend our sincere appreciation for your time spent in sharing your experience here.

Marco Polo Xiamen has the advantage of being in the most strategic spot, within the commercial centre and easy access to government offices, but still enjoying quiet surroundings with a magnificent view overlooking the lake.

We sure hope to see you again here in the coming months.

Thank you once again and have a wonderful day.

Warmest regards

Millie Tsui
General Manager

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Reviewed 6 March 2014

Great hotel and excellent customer caring services from hotel staffs. It makes me always feel more than staying home. Nice catering services and lounge services! Well done & keep it up! Those rooms facing the lake have excellent views and the hotel location is excellent with many choices of restaurants and coffee shops, even pubs nearby.

  • Stayed: February 2014, travelled on business
    • Value
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Thank Elvin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teri C, Executive Secretary at Marco Polo Xiamen, responded to this reviewResponded 10 March 2014

Hi Elvin

We are very delighted to have you back with us again and thank you very much for your wonderful touches on your experience with us!

Without a doubt our location is not only amidst a conducive surrounding overlooking the scenic lake, we are also very glad that our happy team members always do their best to take good care of our guests and make them feel at home.

Thanks again and looking forward to having you here again!

Warmest regards

Millie Tsui
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marco Polo Xiamen

Address: No.8 Jianye Road, Hubin North, Xiamen 361012, China
Region: China > Fujian > Xiamen
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Xiamen
#4 Luxury Hotel in Xiamen
#7 Business Hotel in Xiamen
#9 Best Value Hotel in Xiamen
Price Range: £74 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marco Polo Xiamen 4*
Number of rooms: 300
Official Description (provided by the hotel):
Marco Polo Xiamen uniquely blends the grace of ancient China with today's modernity. It is the best address for a business traveller- a home away from home with legendary hospitality and personalised service. With its 300 exquisitely designed rooms and suites, Marco Polo Xiamen enjoys the scenic lake view with the convenience of a city location- 15 minutes drive by car from the international airport. The hotel provides complimentary bus service to and from the airport and also limousine service. The rooms at Marco Polo Xiamen are designed for comfort and privacy for the discerning business travellers. The business and leisure facilities offered in Marco Polo are unparalleled in Xiamen - the Continental Club Floor offers a fully-equipped private Club Lounge with panoramic view. ... more   less 
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Also Known As:
Marco Polo Xiamen Hotel Xiamen
Marco Polo Hotel Xiamen
Xiamen Marco Polo Hotel

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