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“Great Rooms, Nice Bar, Very Modern”
Review of Pan Pacific Xiamen

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Pan Pacific Xiamen
Ranked #4 of 1,261 Hotels in Xiamen
Certificate of Excellence
Derby, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Rooms, Nice Bar, Very Modern”
Reviewed 26 August 2013

I visited Xiamen on business for 3 nights and stayed here, very clean hotel, all modern amenities, It is placed in the most affluent area of the island I saw a race between a Ferrari, Lamborghini and Nissan GTR on the road outside!, Great Cocktail bar and Hotel has lots of designer chairs and water features, Very safe location and room service was quick, all the staff spoke great english and the buffet in the mornings were great, Good places for dim sum very close by and they were building a KFC closeby when i visited in March. Spa services were costly so we went out of the hotel for treatments.

Room Tip: Ask for rooms overlooking rear pool - main road can be loud due to sports cars
See more room tips
  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alexdcd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, 5 November 2013
Dear Guest

We thank you for taking the time to provide such a positive feedback on your recent stay at our property.

It is great pleasure to hear your positive feedback of our hotel services particularly our Oasis Bar. These acknowledgments will definitely encourage us to try even harder to offer all our guests the very best possible experience at all times.

We look forward to welcoming your return to Pan Pacific Xiamen in the near future.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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606 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
1 review
Reviewed 20 August 2013

Third time checked in and third time seamless quick check in. It is like being home here, very comfortable and nice. Everyone front front desk to cleaners are incredibly friendly. The rooms are well appointed a bit small but stylish,very clean. The restaurants are good but the Steak Restaurant on 4th floor is out of this world. The quality of steak was well above our expectation as well as the service. It is expensive but it is worth every penny. We highly recommend this hotel and the steak restaurant to all travellers.

Stayed August 2013
Helpful?
Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, 22 August 2013
Dear Guest

We thank you for taking the time to provide such a positive feedback on your recent stay at our property.

It is great pleasure to hear your positive feedback of our hotel services. We also thank you for your compliment of our newest restaurant "Marble Steakhouse". These acknowledgments will definitely encourage us to try even harder to offer all our guests the very best possible experience at all times.

We look forward to welcoming your return to Pan Pacific Xiamen in the near future.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport Beach, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 June 2013

Xiamen was our last stop before we go back home and thanks to our supplier we stayed at Pan Pacific. The service was great, the staff were very prompt to respond and very keen to assist with our requests or queries.
Location wise, you need to walk about 5 min to get to the lake area which has many small restaurants and coffee shops (one of them even serve my favorite brand of coffee 'Illy'.
The room for the first part of the stay was a bit small and when we asked to get a bigger room they immediately allocated us in a bigger room on the second day.
I would definitely recommend this Hotel and would be definitely come back to stay once again if we ever come back to Xiamen.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NewPort57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, 9 July 2013
Dear Guest,

We thank you for taking the time to provide such a positive feedback on your recent stay at our property.

It is great pleasure to hear your positive feedback. We have indeed very talented team who are very proud of what they do and it will be our pleasure to share your very positive experience with every one of our team members.

Once again, thank you for taking time to share your experiences with us. We are looking forward to welcome you back to Pan Pacific Xiamen.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
2 reviews
Reviewed 10 June 2013

We stayed for three nights, 6-9 June, on a club floor. My compliments to the helpful staff at the Pacific Club during checking in and checking out. It is rightful to say that these people are real asset to the hotel.

We also spent two evening enjoying live music at the Oasis, both musicians are, to our opinion, very good and entertaining guests in a relaxing atmosphere. You ought to promote more of the live music lounge.
Breakfast is good in both Pacific Club and restaurant on 3rd floor.

Only one small remark about the cleanliness of the room, 2610, in the shower area, there is a sign of mildew around the shelf.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christie Pum B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, 9 July 2013
Dear Guest,

We thank you for taking the time to provide such a positive feedback on your recent stay at our property.

We have informed Housekeeping regarding the bath room cleanliness in the room that you last stayed in for their further check and necessary maintenance to be done.

It is great pleasure to hear your positive feedback of our hotel services particularly our Pacific Club Lounge. We also thank you for your compliment of our residence band in Oasis Bar. These acknowledgments will definitely encourage us to try even harder to offer all our guests the very best possible experience at all times.

We look forward to welcoming your return to Pan Pacific Xiamen in the near future.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Wight, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 May 2013

Stunning hotel, brilliant service from every member of staff I encountered, very clean. Great for professionals. I highly recommend this hotel and the breakfast was great, accommodating Western tastes. Everything about this hotel was perfect. I will be staying there again.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SophieJB74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, 6 June 2013
Dear Guest,

We thank you for taking the time to provide such a positive feedback on your recent stay at our property.

It is great pleasure to hear your positive feedback. We have indeed very talented team who are very proud of what they do and it will be our pleasure to share your very positive experience with every one of our team members.

Once again, thank you for taking time to share your experiences with us. We are looking forward to welcome you back to Pan Pacific Xiamen.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 May 2013

I had a very pleasant experience while staying at the Pan Pacific Xiamen. I would definitely make a return visit next time when I am back in Xiamen. I was there with my business partner who has never been in China and we both were very pleasantly surprised with the level of personal service and especially the club lounge service was extraordinary.
The location of the hotel is very good, close to many restaurants and a lake. The room was well appointed and comfortable. The Steak Restaurant is great but very pricey.
We would be very happy to recommend this hotel.

Room Tip: It costs little extra, but it is worth to stay in Club Room. It covers breakfast, internet and after...
See more room tips
  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SouthYarra101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, 6 June 2013
Dear Guest,

We thank you for taking the time to provide such a positive feedback on your recent stay at our property.

It is great pleasure to hear your positive feedback of our hotel services particularly our Pacific Club Lounge. We also thank you for your compliment of our newest restaurant "Marble Steakhouse". These acknowledgments will definitely encourage us to try even harder to offer all our guests the very best possible experience at all times.

We look forward to welcoming your return to Pan Pacific Xiamen in the near future.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huddersfield
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 May 2013

I've stayed in this hotel now 3 times and it never disappoints. The rooms are very spacious and are very comfortable. Breakfast is superb too. Only thing i missed was they didn't have a sauna but they do have a spa if you're into this sort of thing.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AdamL80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, 6 June 2013
Dear Guest

We thank you for taking the time to provide such a positive feedback on your recent stay at our property.

We all are delighted to know that all aspects of your stay with us met your expectations especially guest room has been better than your expectation. These acknowledgements will definitely encourage us to try even harder to offer all our guests the very best possible experience at all times. St Gregory, our spa and fitness center has been renovated and opened in last year March, there are various treatments are available includes facial and body massage.

We look forward to welcoming your return to Pan Pacific Xiamen in the near future.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Xiamen

Property: Pan Pacific Xiamen
Address: No.19 Hubin North Road, Xiamen 361012, China
Phone Number:
Region: China > Fujian > Xiamen
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Xiamen
#3 Spa Hotel in Xiamen
#4 Romantic Hotel in Xiamen
#4 Luxury Hotel in Xiamen
#7 Best Value Hotel in Xiamen
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pan Pacific Xiamen 5*
Number of rooms: 354
Official Description (provided by the hotel):
Enjoy a five-star luxury hotel and serviced suites experience in Xiamen Indulge in modern luxury in the heart of Xiamen's financial and entertainment district at Pan Pacific Xiamen. Located within a short five-minute walk to Xiamen-Gulang Island Ferry Terminal, 20 minutes away from the international airport and within walking distance from the city's major attractions, our hotel is your gateway to a myriad of enriching experiences amidst the alluring old-world charm of China. At 29 storeys high, our modern hotel affords stunning views of Xiamen's spectacular coastline. The 354 artistically decorated rooms and fully equipped serviced suites and apartments are equipped with thoughtful lighting effects to create a relaxing retreat. Offering well-appointed wellness and meeting facilities and a wide array of superior epicurean options, Pan Pacific Xiamen provides the perfect base for both the discerning business and leisure travellers. ... more   less 
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Also Known As:
Pan Pacific Xiamen Hotel Xiamen
Xiamen Pan Pacific
Sofitel Xiamen
Xiamen Sofitel

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