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“Lovely hotel, very western”
Review of Pan Pacific Xiamen

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Pan Pacific Xiamen
Ranked #4 of 1,264 Hotels in Xiamen
Certificate of Excellence
Shanghai
Level Contributor
101 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 335 helpful votes
“Lovely hotel, very western”
Reviewed 13 August 2014

Great 10 day stay in the hotel. Room equipped well (we upgraded from a standard room to a junior suite for the additional space) -- the bathroom was fabulous with a large bathtub and separate shower and terrific amenities. The bed was a little hard, but not as bad as some other hotels in China. All in all, a terrific stay in a quiet location. Recommended for business and leisure guests for 1-4 day stays.

Room Tip: the standard rooms are tiny, splurge a little for a junior suite.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank TobySimkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, 18 August 2014
Dear Guest

We thank you for taking the time to provide such a positive feedback on your recent visit to us.

It is great pleasure to hear your positive feedback especially the room which you have stayed. These acknowledgments will definitely encourage us to try even harder to offer all our guests the very best possible experience at all times.

We look forward to welcoming your return to Pan Pacific Xiamen in the near future.

Warmest Regards,

Tetsuya Higashi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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609 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Bengaluru, India
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 6 August 2014 via mobile

Good location, fairly new hotel so very chic and neatly done up. Spacious rooms. (Toilets are better than in Marco Polo .... Which is located very close to Pan Pacific). International breakfast spread. Good attitude of the staff. All good but no free wifi.

Stayed September 2013, travelled on business
Helpful?
Thank Santosh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, 8 August 2014
Dear Guest

We thank you for taking the time to provide such a positive feedback on your recent visit to us.

It is great pleasure to hear your positive feedback particularly our Guest Room and breakfast venue “Caesar’s on 3”. These acknowledgments will definitely encourage us to try even harder to offer all our guests the very best possible experience at all times.
Your comment regarding Internet charges, we would hereby invite you to join our membership program, GHA Discovery, to enjoy its benefits which include complimentary internet access. You may visit the website of GHA for more information or approach our Front Desk upon your next arrival to enroll into the program.

We look forward to welcoming your return to Pan Pacific Xiamen in the near future.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
76 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 6 August 2014 via mobile

I've stayed a few times and this hotel never fails to satisfy. The welcome and service are excellent. Rooms are spacious and modern. The lounge on 28th floor is great for breakfast, afternoon tea and evening drinks and canapés. The spa is very good. The lobby was undergoing refurbishment during my visit but the work area was very well screened off and did not disturb me at all.

Stayed August 2014
Helpful?
1 Thank R P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, 8 August 2014
Dear Guest

We thank you for taking the time to provide such a positive feedback regarding on your recent visit to us.

It is great pleasure to hear your positive feedback particularly Pacific Club and our Spa “St Gregory”. These acknowledgments will definitely encourage us to try even harder to offer all our guests the very best possible experience at all times.

We look forward to welcoming your return to Pan Pacific Xiamen in the near future.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Xiamen, China
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 August 2014

I want to rate the Chinese restaurant in the hotel, but I cannot find it so I do it in this way. this is by far my favorite restaurant in xiamen. My standard menu always includes:
- beijing duck
- crispy pork belly
- sweet and sour pork
- tiepan beef
- and some fish

the price is right, and the food is great.

Stayed August 2014, travelled on business
Helpful?
Thank Peter O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, 8 August 2014
Dear Guest

We thank you for taking the time to provide such a positive feedback regarding our Chinese Restaurant “Hai Tien Lo”.

It is great pleasure to hear your positive feedback. These acknowledgments will definitely encourage us to try even harder to offer all our guests the very best possible experience at all times.

We look forward to welcoming your return to Pan Pacific Xiamen in the near future.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antalya, Turkey
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 June 2014

I really enjoy staying at this hotel for business trip. The hotel is comfortable and located at good location. The staff is helfull and friendly. Club Lounge floor is vey good and enjoyable. The rooms are well designed and clean. Pan Pacfic is one of the best choice at Xiamen

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abc072014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, 5 July 2014
Dear Guest

We thank you for taking the time to provide such a positive feedback on your recent visit to us.

It is great pleasure to hear your positive feedback of our hotel services particularly Pacific Club. These acknowledgments will definitely encourage us to try even harder to offer all our guests the very best possible experience at all times.

We look forward to welcoming your return to Pan Pacific Xiamen in the near future.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 May 2014

Our stay was an amazing stay in a great hotel. We booked it through their web page and the package was included Club Room and breakfast as well as cocktails etc.. We also booked airport pick up as this was our first visit to China. The driver and a bellboy picked us up and upon arrival we were whisked up for the private check in on 28th floor.
The room itself was good looking over the ocean and a Xiamen bridge and the quality of amenities and especially the towels were excellent.
Executive Club is excellent, however, they need to change the breakfast items as it felt like they always serve the same thing. We were just looked after by Elaine (and the other ladies; sorry cannot remember the names!) so well and nothing was too much trouble with these girls. They were absolutely delight to deal with.... Always welcoming and it is amazing that they never lose the smile!
The Spa was also must do thing! My wife tried it once and she wanted to do it all over again.
They have a great steak restaurant on the 4th floor. We would definitely recommend this restaurant to any meat lover.
Overall our experience was just superb and we would definitely stay @ Pan Pacific again."

Room Tip: Make the booking for Club Floor. You will not be disappointed.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zachary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, 11 June 2014
Dear Guest

We thank you for taking the time to provide such a positive feedback on your recent visit to us.

Your comment regarding breakfast, this issue has been brought up to our Director of Restaurants, Bars and Events and Executive Chef for their immediate attention and follow-up.
It is great pleasure to hear your positive feedback of our hotel services particularly Pacific Club, St Gregory and Marble Steakhouse. Your kind recognition towards our associate, Elaine is also very much appreciated. These acknowledgments will definitely encourage us to try even harder to offer all our guests the very best possible experience at all times.

We look forward to welcoming your return to Pan Pacific Xiamen in the near future.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
35 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 28 May 2014

Stayed 12 nights on the 20th floor, facing the forest.
Pros:
- conveniently located within walking distance to alot of restaurants (chinese, italian, korea, japanese, american, thai, including the famous coffee street), mini-marts, fast foods, etc
- room is very clean, well maintained, spacious and comfortable
- courteous & friendly staffs who will greet you while walking past, efficient service
- well-equipped gym
- good quality food from room service, chinese in-house restaurant and steakhouse
Cons:
- not near any tourist attractions
- laundry pricing is much more expensive compared to other 5* hotels in china
- outdoor swimming pool rendered it impossible to swim during winter/rainy condition
- no turndown service
- rain shower in bathroom keeps leaking
- me & 2 other colleagues are all GHA members but the newspaper was delivered randomly to just 1 or 2 of us everyday and not all 3.

Room Tip: Take the (high floor) rooms facing the roads if you want a better view, else you'll just get the...
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jun_Alicia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JGRM, Guest Relations Manager at Pan Pacific Xiamen, responded to this review, 11 June 2014
Dear Guest

We thank you for taking the time to provide such a positive feedback on your recent visit to us.

We apologize for the newspaper that has not been delivered constantly. We have since communicated the issue with our Chief Concierge for his reviewing and training plan of the associates.
Your comment of laundry pricing has been forwarded to our Management team for their review and planning.
It is great pleasure to hear your positive feedback of our hotel services particularly our Food and Beverage outlets. These acknowledgments will definitely encourage us to try even harder to offer all our guests the very best possible experience at all times.

We look forward to welcoming your return to Pan Pacific Xiamen in the near future.

Warmest Regards,

Tetsuya Higashi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Xiamen

Property: Pan Pacific Xiamen
Address: No.19 Hubin North Road, Xiamen 361012, China
Phone Number:
Region: China > Fujian > Xiamen
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Xiamen
#3 Spa Hotel in Xiamen
#4 Romantic Hotel in Xiamen
#4 Luxury Hotel in Xiamen
#7 Best Value Hotel in Xiamen
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pan Pacific Xiamen 5*
Number of rooms: 354
Official Description (provided by the hotel):
Enjoy a five-star luxury hotel and serviced suites experience in Xiamen Indulge in modern luxury in the heart of Xiamen's financial and entertainment district at Pan Pacific Xiamen. Located within a short five-minute walk to Xiamen-Gulang Island Ferry Terminal, 20 minutes away from the international airport and within walking distance from the city's major attractions, our hotel is your gateway to a myriad of enriching experiences amidst the alluring old-world charm of China. At 29 storeys high, our modern hotel affords stunning views of Xiamen's spectacular coastline. The 354 artistically decorated rooms and fully equipped serviced suites and apartments are equipped with thoughtful lighting effects to create a relaxing retreat. Offering well-appointed wellness and meeting facilities and a wide array of superior epicurean options, Pan Pacific Xiamen provides the perfect base for both the discerning business and leisure travellers. ... more   less 
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Also Known As:
Pan Pacific Xiamen Hotel Xiamen
Xiamen Pan Pacific
Sofitel Xiamen
Xiamen Sofitel

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