Stayed here for 3 nights. All very niceexcept for a few comments:
1 - Sound proofing isn't brilliant and was woken by someone coughing in next room.
2 - Rooms are very nice, they've obviously been refurbished recently and some of the work is a bit dodgy but overall nice.
3 - my bathroom had water stains around some of the marble which detracted slightly from what they've done and the bath plug didn't work (wouldn't drain).
4 - Plumbing was a bit noisy especially the waste pipes.
5 - Some of the design touches are really nice but by the pool you got a feeling for how old the hotel really is by looking at the outside.
6 - Pool area was a nice idea but the surrounding scenary isn't very nice and they're refurbing a tower block opposite which meant lots of noise (couldn't hear the noise in the hotel but outside was not good and that was on a Sunday!!).
7 - Restaurant breakfast and dinner buffets were nice but not as good as the Shangri La if you're familiar?
8 - Spa was a bit of a disaster and lacked professionalism. I won't go into lots of detail but by the time you'd debated what treatments were available and a few other things that just don't happen in high quality Spa facilities you were probably 50% more stressed than if you had stayed in your room which is kinda defeating the object. Management if you read this, get yourselves into the Spa for a treatment and all will become evident; you need to invest more in your people and train them properly so they understand the standards you want to deliver. You've got some nice people but they just haven't been trained adequately.
So all in all I would stay here again for business or whilst in transit to aholiday destination.
Nearly forgot, both my colleague and I were upgraded to a better room so thanks for that it was a nice surprise.
- Official Description (provided by the hotel):
- Enjoy a five-star luxury hotel and serviced suites experience in Xiamen Indulge in modern luxury in the heart of Xiamen's financial and entertainment district at Pan Pacific Xiamen. Located within a short five-minute walk to Xiamen-Gulang Island Ferry Terminal, 20 minutes away from the international airport and within walking distance from the city's major attractions, our hotel is your gateway to a myriad of enriching experiences amidst the alluring old-world charm of China. At 29 storeys high, our modern hotel affords stunning views of Xiamen's spectacular coastline. The 354 artistically decorated rooms and fully equipped serviced suites and apartments are equipped with thoughtful lighting effects to create a relaxing retreat. Offering well-appointed wellness and meeting facilities and a wide array of superior epicurean options, Pan Pacific Xiamen provides the perfect base for both the discerning business and leisure travellers. ... more less
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- Also Known As:
- Pan Pacific Xiamen Hotel Xiamen
- Xiamen Pan Pacific
- Sofitel Xiamen
- Xiamen Sofitel