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“Good business class hotel”

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Sheraton Xiamen Hotel
Ranked #12 of 1,311 Hotels in Xiamen
Certificate of Excellence
Reviewed 27 July 2014 via mobile

These places are the same world wide really. Bit like going to macdonalds.
Stayed here on business and found the rooms to be very good. Clean and well appointed. Good shower bath too.
The staff spoke good English and the bar served cold coronas which is a treat.
The gym was quite good and I didn't find it tired as indicated by a previous reviewer.
Breakfast in the club lounge also good.
I'd be happy to stay here again

Stayed: July 2014
Thank rod g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy Z, Manager at Sheraton Xiamen Hotel, responded to this reviewResponded 29 July 2014

Thanks very much for your positive comment. We are glad that you are satisfied with your stay with us. At Sheraton it is our aim to make sure our guests leave feeling better than when they arrived, that's why we will keep developing our services and products to make sure our guests are well taken care of. Once again we thank you for your recognition, and we look forward to welcoming you back in the near future.

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77 - 83 of 715 reviews

Reviewed 11 July 2014 via mobile

Just returned from the pool. I see a swimming cap is required, because God forbid there should be a few hairs in the filter. It is, however, perfectly acceptable for guests to hack up phlegm and spit it directly in the water return system. Good to know. Fitness center desk staff is more interested in texting than greeting guests and being helpful. I turned around and left. No thanks.

Stayed: July 2014, travelled as a couple
Thank Sally_Batalli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy Z, Manager at Sheraton Xiamen Hotel, responded to this reviewResponded 29 July 2014

Thanks very much for your positive comment. We are glad that you are satisfied with your stay with us. At Sheraton it is our aim to make sure our guests leave feeling better than when they arrived, that's why we will keep developing our services and products to make sure our guests are well taken care of. Once again we thank you for your recognition, and we look forward to welcoming you back in the near future.

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Reviewed 9 July 2014

I have stayed at many other 4 star chinese hotels, and this one is one of the poorest from the beginning.
We booked two high floor, king bed, no smoking rooms, at check in they said only one was available, we replied it was not possible and a couple of minutes later the room was available.
Room is spacious but not as other hotels, in Xiamen Kempisky hotel has much bigger rooms for similar price.
Furniture is a bit old, and somehow dirty. I attach a picture of a door hinge which has not been cleaned for ages.
Surroundings are not nice either, not bad but again Kempisky hotel surroundings are better.
Upside: English is spoken, which is so rare in china...

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank PasqualeBaiKui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy Z, Manager at Sheraton Xiamen Hotel, responded to this reviewResponded 29 July 2014

We appreciate you taking the time to share your experience with us- it’s always great to get feedbacks from guests during their travels. We will inform front office to enhance service, we are sorry to make you feel uncomfortable, Hope you have a nice holiday, Thank you for your review, and we look forward to welcoming you back in the future.

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Reviewed 28 June 2014 via mobile

Room is spacious, has everything a business traveller needs, staff is friendly and polite. During checking in, I was to choose between 8th or 23rd floor, and was told that room in 8th floor is more spacious. I chose 8th's somehow the room door couldn't be opened, and was switched to 23rd later, and found out that 23rd is executive floor with free internet, spacious too. No complaint, the receptionist was very nice.

Stayed: June 2014, travelled on business
1  Thank Sean W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy Z, Manager at Sheraton Xiamen Hotel, responded to this reviewResponded 29 July 2014

Thanks very much for your positive comment. We are glad that you are satisfied with your stay with us. At Sheraton it is our aim to make sure our guests leave feeling better than when they arrived, that's why we will keep developing our services and products to make sure our guests are well taken care of. Once again we thank you for your recognition, and we look forward to welcoming you back in the near future.

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Reviewed 23 June 2014

Had a 10 week business trip to Xiamen and was accommodated here. The staff are excellent and the personal touches much appreciated and made me feel most welcome.
After staying for a few weeks an additional in room dining menu appeared as the management thought I may have gotten a little bored with the stock menu, a very nice touch. The breakfast restaurant on the second floor can get a little busy but breakfast in the Club Lounge was an unrushed, relaxed affair with the staff being very perceptive to my needs, very attentive and always with a smile ( Thank you Daisy and Belly! )
Location is close to SM Shopping Mall and there are some reasonable restaurants in the surrounding area, also pretty convenient for the airport.
Given my extended stay I used the Health Club extensively and found it well equipped with excellent staff, the senior instructor Jimmy helped me greatly in loosing some weight and shaping up.
Probably deserving of a higher rating than it currently seems to be getting.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Keith L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy Z, Manager at Sheraton Xiamen Hotel, responded to this reviewResponded 29 July 2014

Thanks very much for your positive comment. We are glad that you are satisfied with your stay with us. At Sheraton it is our aim to make sure our guests leave feeling better than when they arrived, that's why we will keep developing our services and products to make sure our guests are well taken care of. Once again we thank you for your recognition, and we look forward to welcoming you back in the near future.

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Reviewed 11 June 2014

Located in the center of Xiamen Island, this hotel looks like it's made of gold from the outside.

Frontdesk accommodated me to room 1905 which was a Superior Deluxe room. Room and bathroom size were adequate and of course the usual Sheraton bath amenities were provided. A lounge sofa was nicely laid out near the window unfortunately not much of a view.

Sheraton Link was located in the lobby area near the front entrance, just get some assistance from the concierge desk to access it. Breakfast area was held on the 2nd or 3rd floor if I remember correctly in the all day dining Waves Pan Asian restaurant. An okay variety unfortunately there was no fresh orange juices if one desires.

Getting a taxi can be sometimes difficult depending on the time of day, do get assistance from the porter at the front entrance to help in hailing a cab. Hotel rates are pretty reasonable as well.

  • Stayed: May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lcpteck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy Z, Manager at Sheraton Xiamen Hotel, responded to this reviewResponded 16 June 2014

Dear Guest,

Thanks very much for your positive comment. We are glad that you are satisfied with your stay with us. At Sheraton it is our aim to make sure our guests leave feeling better than when they arrived, that's why we will keep developing our services and products to make sure our guests are well taken care of. Once again we thank you for your recognition, and we look forward to welcoming you back in the near future.

Sincerely,

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Reviewed 23 May 2014

The hotel reservations people treated us poorly. We booked the hotel on Expedia without realizing we could not cancel the reservation. That part is our fault. We saw the mistake within 2 minutes and contacted Expedia to nullify the reservation immediately. Expedia called the hotel and their staff said they could do nothing until the reservation came through. Expedia tried twice over two days and the staff still said to wait because the reservation had not arrived. Finally, the reservation came through and they refused to cancel it when we contacted them twice a couple of weeks later. As a result we lost over $600, because they required us to pay for 5 nights.

Our view is that they forced us to pay for 5 nights for a hotel room for a reservation that we told them should not be accepted before they ever received it. You can decide whether you would want to be treated this way.

Stayed: May 2014, travelled as a couple
Thank travelallthetime689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy Z, Manager at Sheraton Xiamen Hotel, responded to this reviewResponded 16 June 2014

We appreciate you taking the time to share your experience with us. At Sheraton it is our aim to make sure our guests leave feeling better than when they arrived, that's why we will keep developing our services and products to make sure our guests are well taken care of. Thank you for your review, and we look forward to welcoming you back in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Xiamen Hotel

Address: No.386-1 Jiahe Road, Siming District, Xiamen 361009, China (Formerly Hanggang (Xiamen) Sheraton Hotel)
Region: China > Fujian > Xiamen > New Downtown , Siming District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Xiamen
#12 Business Hotel in Xiamen
#12 Luxury Hotel in Xiamen
#18 Best Value Hotel in Xiamen
Price Range: £78 - £113 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Xiamen Hotel 4.5*
Number of rooms: 360
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Hotels.com, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Sheraton Xiamen Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Xiamen
Xiamen Sheraton

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