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“Good hardware, but poor software”

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Grand Mercure Dongguan Shijie
Ranked #111 of 1,059 Hotels in Dongguan
Hong Kong
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good hardware, but poor software”
4 of 5 bubbles Reviewed 28 July 2011

The hotel is brand new and all the facilities is still in good condition. The location is good, just 10 mins drive to Shilong train station. McDonald's,restaurant and supermarket are nearby. However, the check-in is not very smooth, they have problem to find my booking and mixed my booking with other guests. They asked me to sign the credit card slip for the deposit. It is supposed to return the signed slip to me when checking out, but they did not do so untill I asked for it. He also pull a long face when I asked for the slip.

Room Tip: Take the Red Taxi to Shilong Train Station for RMB20
See more room tips
  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Mrs_WN_WONG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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37 reviews from our community

Traveller rating
    7
    16
    12
    2
    0
See reviews for
4
1
3
25
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
Lewes, Delaware
Level Contributor
152 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 bubbles Reviewed 7 March 2011

The Holiday Inn Dongguan is a new 4-5 stars upscale hotel that was opened during 2010. It was a very nice surprise to find this excellent hotel in Shijie town which is located in the north part of Dongguan. During my business trips to the China in the last 6 years I used to stay near Dongguan's new city center and drove half an hour to an hour (one way) to work in Shijie and Shilong. The new Holiday inn save me time and upgraded my stay during my business trip. The hotel offers beautiful modern decorated rooms, equipped with big flat screen TV and free high speed internet connection. The bathroom is large, modern and clean. The hotel offer an excellent fitness Center equipped with state-of-the-Art gym equipment. The hotel has two restaurants in house and serves Western an Chinese breakfast.

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yaron_RE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shenzhen
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 1 November 2010

Hotel is Internationally Managed and typical Dongguan style. Guest rooms are excellent and almost a 5 star standard. Rates good value and good breakfast. One of the cleanest hotels in town. Need room card to go to floors so is safe hotel.
Director of Rooms was a little strange, I think his name was Kelvin.
Otherwise great stay.

Stayed October 2010, travelled on business
Helpful?
Thank AlfieShenzhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stlouis
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 9 October 2010

I was on business trip. Picked this hotel at random but urned out to be good. Hot breakfast, pool and spa are good additions.

  • Stayed July 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anu_shri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Mercure Dongguan Shijie

Property: Grand Mercure Dongguan Shijie
Address: No.1 Dongfeng Middle Road, Shijie Town, Dongguan 523290, China
Region: China > Guangdong > Dongguan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #111 of 1,059 Hotels in Dongguan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grand Mercure Dongguan Shijie 4*
Number of rooms: 263
Official Description (provided by the hotel):
Grand Mercure Dongguan Shijie is the first and only international branded hotel in the Shijie Town of Dongguan City,Guangdong Province by now.The hotel is invested by the Guangdong Cinese Group,and is managed by French Accor international hotel group (Accor). The hotel offers 263 spacious and tastefully designed guest rooms with 5 Executive Club floors,including an Executive Lounge and a total of 16 suites.The hotel is centrally located in Shijie's centre and right next to acommercial complex with banks, shopping mall ,walking street ,other entertainment and leisure facilities.The hotel is next to Shilong Railway Station, which easy access to Guangzhou and Shenzhen. ... more   less 
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