We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“I'm in china??” 5 of 5 bubbles
Review of Sheraton Dongguan Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Sheraton Dongguan Hotel
Ranked #11 of 1,059 Hotels in Dongguan
Dongguan, China
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“I'm in china??”
5 of 5 bubbles Reviewed 9 May 2012

Service very good
Room Was ok
Buffet Was fantastic
Dinner in italian restaurant Was excellent
Lobby with bar and live music is very good
Very good 3 day!!

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Italianoinchina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager999, Manager at Sheraton Dongguan Hotel, responded to this review, 11 May 2012
Thank you for taking the time to post your stay experience at our hotel just recently. I will be sure to share your excellent feedback with the team. These will certainly enable us to improve the quality of our services to better meet the needs of our guests.

I hope to personally welcome and meet up with you on your next stay at Sheraton Dongguan. Just ask for me upon your arrival.

Yours sincerely,
Tommy Yap
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

712 reviews from our community

Traveller rating
    208
    413
    72
    16
    3
See reviews for
1
1
11
146
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Mulhouse, France
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 4 May 2012

I stayed there for 2 nights in April.
Good English speaking staff, very friendly.
The room was very spacious rooms, cozy big beds, nice well equipped bathrooms.
Located in the heart of the city. Felt like an calm oasis in the middle of a very busy and loud town.
Mainly European and American customer.
The breakfast buffet was incredible.

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Frugby1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager999, Manager at Sheraton Dongguan Hotel, responded to this review, 11 May 2012
Thank you for taking the time to post your stay experience at our hotel just recently. I will be sure to share your excellent feedback with the team. These will certainly enable us to improve the quality of our services to better meet the needs of our guests.

I hope to personally welcome and meet up with you on your next stay at Sheraton Dongguan. Just ask for me upon your arrival.

Yours sincerely,
Tommy Yap
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
69 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed 18 April 2012

Apparently This hotel was one of the first Western, big branded hotels to open in the city. The property itself is in pretty good shape, the rooms are big, well appointed and clean although a couple of bits and pieces are starting to look a bit dated.

The check in and check out process went very smoothly so no issues there and breakfast was pretty good too (but not spectacular) with all the choice you would expect from a big hotel. We didn't eat any other meals there but I'm told the restaurants are pretty good albeit rather quiet.

There are two things that hold the hotel back a bit. Firstly is the location. The hotel is about 25 minutes from the centre of the city (45 minutes in rush hour) so if you're on business you'll spend rather a lot of time shuttling backwards and forwards. On top of this, most of the restaurants you'll be taken out too will probably be in the centre too so that could mean even more time in a car. Secondly is the price of food and drinks, it is expensive even by western hotel standards. I get that if you are staying in a top branded, 5 star hotel chain prices are going to be similar no matter where you stay in the world but this is the Sheraton in Dongguan, hardly tourist central and the price of beers at the bar are well north of London prices. This is compounded by the fact that the options outside the hotel for higher end food and drinking are about a quarter of the cost and often very good indeed.

So overall, this hotel is a perfectly good option but just remember that if your meetings or dinners are in the centre of the city then choose another hotel (there are now more branded options to choose from in the centre of Dongguan) and if you plan to eat and drink in the hotel bring a credit card.

  • Stayed April 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sonic99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager999, Manager at Sheraton Dongguan Hotel, responded to this review, 21 April 2012
Thank you for taking the time to post your stay experience at our hotel just recently. I will be sure to share your feedback with the team.

Just for the record, our Food and Beverages prices are very consistent with similar
international 5-star hotels in southern China. I agreed with your view on location when
choosing a hotel to stay. Dongguan which is mainly a business hub is hugh and has over 35
township, we are in Houjie, other known towns are Dongcheng, Humen, Nancheng, Changan
to name a few.

Thank you once again for your constructive comments. These will certainly enable us to
improve the quality of our services to better meet the needs of our guests.

We hope to welcome and meet up with you on your next stay at Sheraton Dongguan.

Yours sincerely,
Tommy Yap
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 16 March 2012

I am staying during the Dongguan Furniture Fair, and the hotel is at full capacity, and staff seem to be quite overwhelmed. Check-in took over 20 minutes, as staff were underprepared and unorganized.

Rooms are very clean by China standards, especially here in Houjie, as I have stayed at most all hotels here. Overall quite comfortable. Gym is sufficient.

I ordered room service, and three calls later and over an hour later, I have not received it. Each time I call is an exercise in frustration, as the staff don't seem to communicate effectively with each other and the last time, they said that they were not aware of any order.

With the exception of a Western manager, whom I often see at breakfast, the general service quality of hotel staff is very poor.

  • Stayed March 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank euwang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager999, Manager at Sheraton Dongguan Hotel, responded to this review, 19 March 2012
Thank you for taking the time to post your stay experience at our hotel just recently. I will be sure to share your feedback with the team.

We are extremely sorry to read about the unpleasant encounter with your room service order. The department head concerned will certainly be taking remedial actions with the team to avoid recurrence of similar situation.

Thank you once again for your constructive comments. These will certainly enable us to improve the quality of our services to better meet the needs of our guests.

I hope to personally welcome and meet up with you on your next stay at Sheraton Dongguan. Just ask for me upon your arrival.

Yours sincerely,
Tommy Yap
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
161 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
1 of 5 bubbles Reviewed 15 March 2012

Stayed there few times already. The hotel is very nice,food is of good quality (although somewhat expensive) however, service is terrible. Horrible !
Hotel charges your credit card deposit upon check in. After two days hotel staff started chasing me around saying deposit is not enough anymore. Despite me advising them I will settle it with the front desk once I finish my business dinner I was harassed and embarassed 3 times( in front of my guest )in one hour by hotel staff telling my my deposit is no longer enough. Had dinner at the Japanses restaurant and staff "forgot" to serve three dishes that night. "sorry" seemed to be the explanation for that. Yet, they had the audacity to include 15% service charge in my bill. Got stuck outside my room and called front desk to send somebody to open my door. Ended up waiting 15 mins !!! Called front desk three times and "house keeping is on the way..." was the answer. Last I checked it took me 1 min to go down/up to my room. These people probably think everything is solved by a stupid "sorry" that means nothing to those why say it. It's too bad as this is a good hotel but staff/management needs extensive training of how to service its guests.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank ExperiencedJungleMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager999, Manager at Sheraton Dongguan Hotel, responded to this review, 19 March 2012
Thank you for taking the time to post your stay experience at our hotel just recently. I will be sure to share your feedback with the team.

We are extremely sorry to read about the unpleasant encounters during your stay. The department heads concerned will certainly be taking up your poor experiences as case studies and training purposes on exercising flexibility with guests’ requests.

Just for the record, both the Chinese and Japanese restaurants are runned and managed by a third party which is beyond our control for food and service related quality.

Thank you once again for your constructive comments. These will certainly enable us to improve the quality of our services to better meet the needs of our guests.

I hope to personally welcome and meet up with you on your next stay at Sheraton Dongguan. Just ask for me upon your arrival.

Yours sincerely,
Tommy Yap
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level Contributor
115 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 bubbles Reviewed 6 February 2012

I have stayed at the Dongguan (Houjie) Sheraton a few times in the last year 5 years. It is not a new facility, but is clean, well-kept, and a typical Sheraton albeit with a few interesting surprises. Initially I stayed there when visiting vendors /factories in Dongguan and Houjie and it is a great choice when doing so. The last time I was there during (and between) the Canton Fair sessions -- almost 3 weeks all over eastern China. I must say that staying here is suprisingly easy during the Fair as they offer a convenient bus service to and from daily. I also have found the restaurant hotel to be terrific for dinner and breakfast. All of that said, please know that the surrounding area (and the entire area of Houjie) is well off the beater path and CAN seem a bit off-putting to a 1st time visitor -- you are NOT in Kansas (or Hong Kong, Shanghai, Beijing, or even Guangzhou) anymore! It is with this in mind that I would not suggest this hotel for the 1st time tourist to China and I would tell all I know going to Houjie to be CAREFUL outside of the hotel However, for those veterans of many trips to China (20+ years here) and accusstomed to the wonderful old-world oddities that have almost all vanished, this is a great choice when visiting factories and attending the Canton Fair. This hotel is clean, modern, friendly, and has great service. (I'm not sure if they still work here, but if so Ms. Orange Wu and Roland were both WONDERFUL when arranging reservations and upon check-in in the past, and if you have any special needs/requests they will do their best to attend to you... but others will likely do the same equally well in their place) ENJOY!

Room Tip: The rooms are large, much more so that in Guangzhou or Hong Kong.
See more room tips
  • Stayed April 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank RickinShelby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager999, Manager at Sheraton Dongguan Hotel, responded to this review, 20 February 2012
Thank you for staying with us and for your constructive feedback which will encourage us to do even better. We look forward to welcoming you, colleagues and friends to stay at Sheraton Dongguan in the near future. Tommy Yap - Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kanpur, India
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 12 November 2011

Perfect location, great rooms, very friendly and polite staff. All the staff at reception and elsewhere are fluent in english.
Very spacious rooms, cozy big beds, nice well equipped bathrooms.
Located in the heart of the city. Definitely a value for money.
I requested for a late check out and they allowed without hesitation.
Nice coffee shop, we dined there and loved the food. We had some guests with us and although it was 11.30 in the night but the chef made special food for us. This is amazing!!!!
I will stay there again.

Room Tip: It is the best location and a perfect hotel to stay. near to the industrial area of Donnguan.
See more room tips
  • Stayed October 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tariq310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Sheraton Dongguan Hotel, responded to this review, 21 November 2011
Thank you for staying with us and for your positive feedback which will encourage us to do even better. We look forward to welcoming you, colleagues and friends to stay at Sheraton Dongguan in the near future.

Tommy Yap - Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Dongguan hotels
14.0 mi away
Hyatt Regency Dongguan
Hyatt Regency Dongguan
#2 of 1,059 in Dongguan
4.5 of 5 bubbles 536 reviews
9.4 mi away
TANGLA Dongguan
TANGLA Dongguan
#1 of 1,059 in Dongguan
4.5 of 5 bubbles 466 reviews
12.4 mi away
Pullman Dongguan Chang'an
Pullman Dongguan Chang'an
#8 of 1,059 in Dongguan
4.0 of 5 bubbles 86 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
HJ International Hotel
HJ International Hotel
#16 of 1,059 in Dongguan
4.5 of 5 bubbles 116 reviews
7.8 mi away
Kande International Hotel Dongguan
2.2 mi away
Regal Palace Hotel
Regal Palace Hotel
#18 of 1,059 in Dongguan
4.0 of 5 bubbles 353 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Dongguan Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Dongguan Hotel

Property: Sheraton Dongguan Hotel
Address: S256 Provincial Highway, Guantai Section, Houjie Town, Dongguan 523962, China
Region: China > Guangdong > Dongguan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Dongguan
#10 Business Hotel in Dongguan
#11 Luxury Hotel in Dongguan
#23 Best Value Hotel in Dongguan
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Sheraton Dongguan Hotel 4.5*
Number of rooms: 500
Official Description (provided by the hotel):
Sheraton Dongguan Hotel is an international five star hotel with 500 rooms, it places at the center of Houjie Town, it is very convinent for guests to go shopping, and easy to get acess to all directions. Settle in, stretch out and relax from the moment you arrive to the hotel. Enjoy a great night’s snooze on our plush Sheraton Sweet Sleeper™ Bed with its welcoming duvet. Rejuvenate with a hot shower in the Rainforest Shower (in all executive room and suites). Connect with the world with in-room high speed internet access. Our 500 thoughtfully designed guestrooms include 32 suites give you more of what you want, right where you need it, like oversized rooms, spacious bathrooms, large comfortable work desks and all the amenities you required during your business as well as leisure. Executive floor rooms and the Sheraton Club offer an added level of prestige.1,648 square meters of banquet and meeting facilities in the city, including magnificent grand ballroom and 6 meeting rooms with high speed internet access. Accommodating from 10 to 1,200 guests, whether you are planning your company dinner, seminar, conference, cocktail party or private wedding functions, we are here to make sure everything is just right.The Best Italian fine-dine restaurant in Dongguan replenish at Luigi, with innovative Italian cuisine which surpasses all expectations of a hotel restaurant. Botanica Brasserie offers a variety of a la carte menus as well as creative and sumptuous buffet selections. Feast your eyes on spectacular garden views designed by renowned landscaper Belt Collins. And you can enjoy views of our beautiful gardens alfresco style or listening to the hotel music of classical string bands at the Renzo bar, the ideal place to enjoy afternoon tea or creative cocktails for your casual business meeting.Our Sheraton Fitness programmed by Core Performance®, outdoor swimming pool and foot massage are ideal recreation venues to revitalize your body and soul after an exhausting day of work. 3 off-site golf courses are a bonus for incentive activities and building up connection.We are welcoming you with Guangdong hospitality at the Sheraton Dongguan Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Starwood APAC, Agoda, Hotels.com, Odigeo and Ctrip TA so you can book your Sheraton Dongguan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Dongguan
Dongguan Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing