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“This is the hotel you must stay when you come to houjie town Dongguan”

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Sheraton Dongguan Hotel
Ranked #11 of 1,094 Hotels in Dongguan
Reviewed 3 August 2013

I have been coming to the Dongguan Sheraton Hotel since it open . As I stay an average of 70 to 80 nights a year the Sheraton Dongguan Hotel has Become my second home , I really enjoyed all my stay , I never experience any problem . All the staff from the restaurants ,the front desk ,the concierge ,the bar , the cleaning staff ,etc. ….are great people genuinely friendly and always ready to serve you with a smile. I also emphasized that the upper management have been very professional , courteous and very caring for their guests . All the restaurant are great and offer an excellent food variety for all taste buds , the rooms are always clean and comfortable, love the new gym and the pool . I highly recommended the Dongguan Sheraton hotel for anyone who want to have a great stay with comfort. I’ll be back .
Francois E. from Burlington Canada

  • Stayed: July 2013, travelled on business
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Thank Francois E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HM007, Manager at Sheraton Dongguan Hotel, responded to this reviewResponded 8 August 2013

Thank you for taking your valuable time to post your stay experience at our hotel.

We will be delighted to share your very positive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs of all of our guests. We will continue to improve on our hardware to bring more comfort and enjoyment when staying with us.

We look forward to welcoming you back in the near future. If you require further assistance at Sheraton Dongguan, kindly email me at tommy.yap@sheraton.com

Yours sincerely,
Tommy Yap
Hotel Manager

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78 - 84 of 724 reviews

Reviewed 20 July 2013

I highly recommend the Sheraton Dongguan for facilities and service. It has a great pool and fitness center with very well appointed rooms. The bar and restaurant facilities are very good and the staff friendly and attentive. I particularly liked the breakfast buffet with a good mix of Asian (loved the dumplings) and Western selections. The location is good for getting around although road construction in the area slows things down a bit. Overall a very well run hotel that I would definately stay at again.

  • Stayed: July 2013, travelled on business
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Thank Beachmaster59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HM007, Manager at Sheraton Dongguan Hotel, responded to this reviewResponded 21 July 2013

Thank you for taking your valuable time to post your stay experience at our hotel.

We will be delighted to share your very positive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs of all of our guests. We will continue to improve on our hardware to bring more comfort and enjoyment when staying with us. We are pleased to know that our newly renovated Fitness Center exceeded your expectations.

As for the breakfast variety, there are over 100 different varieties covering both international and local palate and our buffet breakfast is very popular and well received by all our guests.

We look forward to welcoming you back in the near future. If you require further assistance at Sheraton Dongguan, kindly email me at tommy.yap@sheraton.com

Yours sincerely,
Tommy Yap
Hotel Manager

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Reviewed 8 July 2013

I just returned to the States from a business trip to southern China and spent my stay at the Dongguan Sheraton. What impressed me most was the excellent service and attention to detail of the hotel staff. They were most professional but extremely personable and genuinely friendly at the same time. I always felt like I was a VIP to them from the moment I arrived.

The facilities were excellent, the room very comfortable, the new Gym excellent with no wait for equipment. I also tried the pool which was large and very clean and refreshing.

I plan to return to Dongguan Sheraton when ever I am in that area. I give it my highest recommendation.

Room Tip: I prefer to stay in a lower floor room to minimize elevator time. There are six elevators so the wa...
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  • Stayed: June 2013, travelled on business
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Review collected in partnership with this hotel
Thank Roger T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HM007, Manager at Sheraton Dongguan Hotel, responded to this reviewResponded 9 July 2013

Thank you for taking your valuable time to post your stay experience at our hotel.

We will be delighted to share your very positive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs of all of our guests. We will continue to improve on our hardware to bring more comfort and enjoyment when staying with us. We are pleased to know that our newly renovated Fitness Center exceeded your expectations.

We look forward to welcoming you back in the near future. If you require further assistance at Sheraton Dongguan, kindly email me at tommy.yap@sheraton.com

Yours sincerely,
Tommy Yap
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2013

The Sheraton Dongguan is my home away from home for almost 100 nights a year. I think it is one of the best business hotels I have ever stayed in, and I travel a lot for business. The service is consistently great and the staff is always friendly and willing to help. It is not easy being a westerner in China, especially with my limited Mandarin, but thankfully the hotel is completely English friendly. For those who may not be used to or like local Cantonese or other Chinese dishes, there are plenty of authentic western choices on the very extensive breakfast buffet and there is an excellent authentic Italian restaurant with a gifted Italian chef. The hotel management is responsive, caring and genuinely care about the well being and experience of the guests. My only complaints would be the spotty Wi-Fi coverage in the public areas like the restaurants, lobby bar and lobby. Other than that I highly recommend this hotel and would still give it a 5 star rating.

Room Tip: As in most cities in China, there are many honking cars. Request a room in the rear of the hotel to...
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  • Stayed: June 2013, travelled on business
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Thank RJW626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HM007, Manager at Sheraton Dongguan Hotel, responded to this reviewResponded 5 July 2013

Thank you for taking your valuable time to post your stay experience at our hotel.

We will be delighted to share your very positive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs of all of our guests. We will continue to improve on our hardware to bring more comfort and enjoyment when staying with us. Our Fitness Center have been renovated to bring better experience to our recreation facilities.

With regards to the Wifi in our public areas, we will certainly look into this matter to further improve on the connectivity at an acceptable experience. If you require further assistance at Sheraton Dongguan, kindly email me at tommy.yap@sheraton.com

Yours sincerely,
Tommy Yap
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2013 via mobile

Beautiful hotel. I'm not sure how anyone could find fault with this fantastic place. Maybe the other reviewers do not have experience in China. The room was large and very clean. Massive bathroom. The food was fantastic. The hotel had an Italian chef who introduced himself.

I really could not have liked this hotel more.

  • Stayed: June 2013
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Thank Andrew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HM007, Manager at Sheraton Dongguan Hotel, responded to this reviewResponded 20 June 2013

Thank you for taking your valuable time to post your stay experience at our hotel.

We will be delighted to share your very positive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs of all of our guests. We will continue to improve on our hardware to bring more comfort and enjoyment when staying with us. Our newly renovated Fitness Center has exceeded all our guests expectations. Chef Andrea will also be delighted for your appreciation and will continue to maintain our Italian Restaurant as the best in Dongguan.

I hope to personally welcome and meet up with you on your next stay at Sheraton Dongguan. If you require further assistance at Sheraton Dongguan, kindly email me at tommy.yap@sheraton.com

Yours sincerely,
Tommy Yap
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2013

It was first time for me to visit this hotel and found quite well with kind of food options provided by the hotel. The manager at hotel was quite good with his hospitality skills to make the customer comfortable as well. The rooms can be still better but over all experience was good as the entire staff was courteous enough to make you feel good.

  • Stayed: June 2013, travelled on business
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Thank prashantt00009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HM007, Manager at Sheraton Dongguan Hotel, responded to this reviewResponded 8 June 2013

Thank you for taking your valuable time to post your stay experience at our hotel.

We will be delighted to share your positive feedback with the team. These will certainly encourage the team to improve the quality of our services to better meet the needs of all of our guests. We will continue to improve on our hardware to bring more comfort and enjoyment when staying with us. Our Fitness Center have been renovated to bring better enhancement to our recreation facilities.

I hope to personally welcome and meet up with you on your next stay at Sheraton Dongguan. If you require further assistance at Sheraton Dongguan, kindly email me at tommy.yap@sheraton.com

Yours sincerely,
Tommy Yap
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2013

I've been staying at the Seraton DG since they opened about 8 years ago, 4 times a year for a few nights every time. I just stayed there for the last time. It was by far the best hotel in DG, and all of the sudden they just went downhill. The rooms are simply not well maintained, people smoking in the elevators and general bathrooms, and they really take you for a ride if you decide to exchange money with not only a terrible exchange rate, but also a 3% additional service charge for changing money. Their prices have gone up in the same proportion as their quality has gone down. This used to be a reasonably priced hotel for a very good product, and is now the opposite.

  • Stayed: March 2013, travelled on business
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Thank freekwenttravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager999, Manager at Sheraton Dongguan Hotel, responded to this reviewResponded 31 May 2013

Thank you for taking your valuable time to post your stay experience of our hotel.

We take note of your comments about room’s condition. You may know that our hotel has had enjoyed very encouraging occupancy since we opened in 2003. Into our 10th year of operation, continued efforts have been put into the upgrading of the hardware as well as the facilities of the property. Rooms renovation plans are on the drawing board now and we should start some modification to carpet, wall paper and lighting etc. Our new Fitness Center is now open and it will be an enhancement of our recreation facilities.

We do charge a 3% surcharge for money exchange services at the Front Desk for all registered guests.

If you require further assistance at Sheraton Dongguan, kindly email me at tommy.yap@sheraton.com

Yours sincerely,
Tommy Yap
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Dongguan Hotel

Address: S256 Provincial Highway, Guantai Section, Houjie Town, Dongguan 523962, China
Region: China > Guangdong > Dongguan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Dongguan
#9 Business Hotel in Dongguan
#11 Luxury Hotel in Dongguan
#20 Best Value Hotel in Dongguan
Price Range: £83 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Dongguan Hotel 4.5*
Number of rooms: 500
Official Description (provided by the hotel):
Sheraton Dongguan Hotel is an international five star hotel with 500 rooms, it places at the center of Houjie Town, it is very convinent for guests to go shopping, and easy to get acess to all directions. Settle in, stretch out and relax from the moment you arrive to the hotel. Enjoy a great night’s snooze on our plush Sheraton Sweet Sleeper™ Bed with its welcoming duvet. Rejuvenate with a hot shower in the Rainforest Shower (in all executive room and suites). Connect with the world with in-room high speed internet access. Our 500 thoughtfully designed guestrooms include 32 suites give you more of what you want, right where you need it, like oversized rooms, spacious bathrooms, large comfortable work desks and all the amenities you required during your business as well as leisure. Executive floor rooms and the Sheraton Club offer an added level of prestige.1,648 square meters of banquet and meeting facilities in the city, including magnificent grand ballroom and 6 meeting rooms with high speed internet access. Accommodating from 10 to 1,200 guests, whether you are planning your company dinner, seminar, conference, cocktail party or private wedding functions, we are here to make sure everything is just right.The Best Italian fine-dine restaurant in Dongguan replenish at Luigi, with innovative Italian cuisine which surpasses all expectations of a hotel restaurant. Botanica Brasserie offers a variety of a la carte menus as well as creative and sumptuous buffet selections. Feast your eyes on spectacular garden views designed by renowned landscaper Belt Collins. And you can enjoy views of our beautiful gardens alfresco style or listening to the hotel music of classical string bands at the Renzo bar, the ideal place to enjoy afternoon tea or creative cocktails for your casual business meeting.Our Sheraton Fitness programmed by Core Performance®, outdoor swimming pool and foot massage are ideal recreation venues to revitalize your body and soul after an exhausting day of work. 3 off-site golf courses are a bonus for incentive activities and building up connection.We are welcoming you with Guangdong hospitality at the Sheraton Dongguan Hotel. ... more   less 
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Also Known As:
Sheraton Dongguan
Dongguan Sheraton

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