It is not easy to characterize this hotel. It is neither good for business travelers nor good for those seeking a quiet relaxing holiday. The hotel was originally designed as a resort, set a good distance away from the main road and is right next to a lake. However, the standard of the service is really not up to scratch to make it a relaxing and pampered holiday of the sort that you can take for granted in, say, Thailand. On the other hand, the business traveler will be frustrated by the long corridors, the small working desk in the room and the leisureliness at the ridiculous small elbow-to-elbow check-in counter.
The room itself is acceptable, dated but clean, with a nice balcony. The fine dining Chinese restaurant is excellent. The Tea House, which serves quite good regional Chinese food, is noisy and steamy because of the hard floors, reverberant acoustics, the open kitchens and the boisterous clientele..
However, the Achilles heel of the hotel is the coffee shop. As hotel guests are likely to eat here, they need to be warned. The executive chef is most successful on paper - attracting a full house of Chinese customers and charging 400 RMB for dinner to eat food that normally costs 40RMB.
At breakfast for example, rather than offering smoked salmon (probably de rigeur in all the Hyatts in Asia) for the international traveler, and cooked salmon (for the Japanese), dozens of fish heads are offered instead.
The coffee shop is also so desperately understaffed that I make more visits to clear my plates than to visit the buffet counter.
There is a token selection of cereals and yoghurts at breakfast, but no spoons are provided. When told about this, the executive chef still would not provide spoons. Another hotel guest commented, "This is China, what do you expect?" I have stayed in other hotels in China that are a lot better. The arrogance and rudeness of the executive chef at this Hyatt cast shame on 1.3 billion people in China.
Why does he need to improve when the locals flock here? I am afraid when people in Dongguan start to travel abroad they will come to realize that this place is not worthy of the Hyatt name.
I hasten to add that the problem is all in the management. I have no criticism of the front line staff.
- Reservation Options:
- TripAdvisor is proud to partner with Ctrip TA, Agoda, Hotels.com, Booking.com, Expedia, TripOnline SA, Ebookers, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Hyatt Regency Dongguan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hyatt Regency Dongguan Hotel Dongguan
- Hyatt Dongguan
- Dongguan Hyatt Regency