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“average place with poor service”

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Hillview Golf Resort Dongguan
Ranked #15 of 1,105 Hotels in Dongguan
Certificate of Excellence
Reviewed 17 December 2012

This hotel was very average for me. yes the location is beautiful and the rooms are spacious......... however the customer service is very poor, i had to tell check in the benefits i get by being a platinum le accor member (even though they had a digital frame on the counter showing you the benefits of signing up to le accor, maybe they should look at it themselves)
I had to ask what my room package included (breakfast, internet etc) instead of being told when checking in.
called up front desk to book a taxi to go to train station to go back to hong kong. they said no problem. I went to check out and ask again if that taxi knows that i need to go to train station, they said no problem. i went to taxi and he ask where you going...RIGHT.... taxi driver and bell ball doesn't understand English... had to go get manager to translate for me..... i wouldn't recommend if you only speak English.

  • Stayed: December 2012, travelled solo
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Thank Hongkie84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Dongguan, Manager at Hillview Golf Resort Dongguan, responded to this reviewResponded 21 December 2012

Thank you for taking the time to tell us about your experience at the Sofitel Dongguan Golf Resort. First and foremost, we apologize that the hotel did not meet your expectations in terms of the service standard. We thank you , however, for your positive comments about the hotel being beautiful and the rooms being spacious. As we have some new recruits, we have taken immediate steps to resolve the miscommunication problems at the Reception and Concierge . All staff have been send for retraining especially focusing on improving the product knowledge and basic English standards. We like to assure you that we have many foreigners also staying at the hotel (long term guests as well) and so far they are very happy with the services. We apologize for the inconvenience caused and please do not hesitate to contact the hotel management at rm@rlagoon-dg.com should you need further follow up.

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Reviewed 17 October 2012 via mobile

Reasonable room rate, clean rooms but showers could have been cleaned more often. Wifi was spotty at best. But close to bar street (3 minute cab ride) and has decent restaurant on site. It has a golf course with lights so you can play at night, quite cool.

  • Stayed: October 2012
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Thank MRW82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Dongguan, Manager at Hillview Golf Resort Dongguan, responded to this reviewResponded 28 October 2012

Thank you very much for your recent stay at Sofitel Dongguan Golf Resort and your valuable comments. We are concerned that you were not completely satisfied with some of our services and facilities. The specific matters highlighted have been discussed with the concerned department heads so that immediate actions will be taken accordingly.Thank you once again for taking the time to review your experience and we look forward to welcoming you back again to Sofitel Dongguan Golf Resort.

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Reviewed 3 October 2012

  • Stayed: September 2012, travelled on business
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Thank greyno4824
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sofitel_Dongguan, Manager at Hillview Golf Resort Dongguan, responded to this reviewResponded 28 October 2012

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Reviewed 3 June 2012

The hotel lives up to the Sofitel tradition of fine properties but is probably a day past its best. There are signs of wear on the room furnishings, in some cases these signs are just a little more visible than we might expect of Sofitel. Setting the bar high (as Sofitel does) is always a tough master and this unfortunately invites scrutiny. Don't get me wrong, this is a wonderful hotel, mystically set in wonderful gardens and designed around resort like architecture. The staff are what you would expect of Accor's best, absolutely first class. The room was spacious, beautifully comfortable without being OTT, the outlook great. The only real downside is that the allure of the hotel in terms of its location, means that dining options are limited to what is on site. The restaurant is again good, but things are quite heavily loaded. Great for a get away, but there are probably better choices for business.

Room Tip: Elsewhere if you are in town for business, anywhere in this great hotel if you are relaxing
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  • Stayed: June 2012, travelled on business
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Thank PatientAussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Dongguan, Manager at Hillview Golf Resort Dongguan, responded to this reviewResponded 5 January 2013

We appreciate your objective comments in your last stay with us at the Sofitel Dongguan Golf resort. Thank you for highlighting that we live up to the Sofitel tradition of fine properties, with our Meditarranean-styled architecture, mystically set in wonderful gardens in the midst of a 36-hole golf course. Although it has aged 10 years, we have been constantly maintaining the hotel, with emphasis on high standard of cleanliness, and refreshing outlook. The good news is that the hotel will be renovated soon, which may be bad news for those who love the old nostalgia. Thank you for mentioning that the staff "are what you would expect of Accor's best, absolutely first class". At Sofitel, we have been trained to serve our guests from our hearts which we termed "Cousu main" in French, and we will definitely share your positve view with our staff, which will motivate them further to serve our guests. On your opinion on the location, as isolated as it is, we provide free shuttle services between our sister hotel, the Sofitel Dongguan Royal Lagoon, which is just 10 minutes away, where it has another 5 signature-restaurants to enjoy, an active Jazz Bar with live foreign band performance (a favourite haunt for the fun-loving guests), professionally-trained spa services, and a host of sports activities, besides golf, including bike-riding, boat-pedaling, yoga and TaiChi classes. Furthermore, for those who are more adventerous, we offer free shuttle service for our guests to the famous Dongguan Bar street at regular hours at night. Despite being a golf resort, we have many business guests who has an agreement with us to shuttle them to their factories in the morning, as they love not only the golf, but also the isolation of peace and serenity, and a choice of the hustle and bustle of a town centre just 15 minutes away or a high-end hotel with 5-signature restaurants 10 minutes away.

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Reviewed 29 April 2012

hotel grounds are beautiful. the rooms themselves are a bit worn. carpets dirty. no wireless. bathrooms large but again, i bit worm. food is very expensive and the quality is poor. would not recomend eating dinner here. cab ride is easy to bar street rest. call front desk for them to get one for you.
for the price, this is a nice hotel. very quiet located on beautiful golf course.

  • Stayed: April 2012, travelled on business
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Thank jmarshll777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
An Accor traveller
Zhongshan
32
Reviewed 5 April 2012

  • Stayed: April 2012, travelled as a couple
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Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
Hong Kong, China
1
Reviewed 3 April 2012

Reception Desk staff quite helpful but conceige people and bell boys need much more training.
The glass door of the shower area cannot be shut with the rubber beam tearing off, and the ceremic edge along the glass pane is unimaginably covered with a layer of mould and dirt which I suppose that has not been cleaned for years. The housekeeping supervisors / manager should be more diligent in making sure the housekeeping staffs are doing their jobs well.
Better to have shuttle bus service en-route to and from city-center, not just between the two Sofitels.

  • Stayed: March 2012, travelled solo
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hillview Golf Resort Dongguan

Address: No.8 Yingbin Road, Dongcheng District, Dongguan 523129, China (Formerly Sofitel Dongguan Golf Resort)
Region: China > Guangdong > Dongguan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Dongguan
#10 Best Value Hotel in Dongguan
#15 Luxury Hotel in Dongguan
Price Range: £54 - £61 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hillview Golf Resort Dongguan 4.5*
Number of rooms: 133
Official Description (provided by the hotel):
Located nearby the Hil View Golf, and facing a lake on one side, and a golf course on the other side, it is the ideal place to disconnect from work and worries. The swimming pool and the spa, to well being and relaxation.The complex has also a perfect setting for your events, with its 4 meeting rooms .Rooms:133 rooms, including 14 prestige suites and 3 villas. The bedrooms equipped with an open bathroom, offer splendid views of the lake, and the 36 holes golf course.F&B: Pool Side Cafe: travel around the world with an international buffet and live cooking. This restaurant gives you the opportunity to sit inside, or outside, nearby the pool. Royal Chiu Chow: taste fine dining Cantonese cuisine, and try out the specialtiese of the Chiu Chow unique cuisine. For more intimacy, feel free to ask one of the 12 private rooms. 8 Height Bar: for a drink among friends, or simply to relax and enjoy good music and cocktails. Lobby Bar: with piano during the evening and an unique view on the swimming pool and hotel garden. ... more   less 
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Also Known As:
Dongguan Sofitel

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