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“nice peaceful hotel, appaling service”

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Hillview Golf Resort Dongguan
Ranked #12 of 1,073 Hotels in Dongguan
Certificate of Excellence
Dongguan, China
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“nice peaceful hotel, appaling service”
Reviewed 27 June 2014

hotel is really nice, peaceful, with beautiful surroundings, even though you´re still in big town, you´re in green with amazing view, but after years already somewhat deteriorates, the service is terrible, slow non- or poorly speaking English, the breakfast compare to other hotels with poor choice, no poolside towels, no people...so if you looking for quite, peaceful place, this hotel is a good choice.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Petra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Dongguan, General Manager at Hillview Golf Resort Dongguan, responded to this review, 24 October 2014
Hi Petra M,

I beg your pardon for my tardiness and the shortfall in our services despite the beautiful surroundings you mentioned. As the new general manager, we have been working feverishly to provide every guest a memorable experience. Apparently, we failed to impress in your case. My apology for the disappointment. I've since hired some new members of my team in hope to enhance the products and services in time to make your next visit is pleasant one.

Look forward to meeting you someday.

Best Regards,
Henry Tay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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143 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Kuala Lumpur, Malaysia
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 June 2014 via mobile

My first trip to dongguan. Sofitel golf resort was suppose to be a highly rated hotel but sad to say the image of the hotel does not live up to the expectation. The breakfast buffet was horrible with not much offering. The rooms were big but full of bed bugs and mosquitos. The weight machine and safe box is faulty and no one maintain it.there was even little Cockroach running around in the room. Very bad maintain will little or none toiletries to offer.the balcony was filthy with cig bugs.

The only upside is the front desk customer service , a ms gigi ding was very pleasant and helpful. She attended to some of the problems I faced in the hotel. Free wifi service is fast and no lagging.

Overall needs alot of improvement for a comfortable stay. Not much activities offered.

Stayed June 2014, travelled on business
Helpful?
1 Thank dezzlyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Dongguan, General Manager at Hillview Golf Resort Dongguan, responded to this review, 14 July 2014
Please accept my sincere apologies for those defects you experienced during your last stay. Giving unclean room to our guests is certainly not our usual standard of service. Rest assured that we’ve been using an external pest control company for years and 3 times a week spraying schedule to cover all areas by stages. In view of the concern, we’ve asked the pest control company to upgrade the pesticide mix. The resort receives an overall 91% thumb-up rating on Tripadvisor despite a few hiccups. Apparently, we have failed to make a first good impression on you. Meanwhile, I have passed on your concerns to my management team for immediate follow-up actions. Of course, Gigi is delighted to receive your compliment! Sofitel Dongguan Golf Resort with 133 well-appointed guestrooms has 2 restaurants, a lounge, outdoor swimming pool, mahjong rooms, SPA, etc.. The Sofitel Dongguan Royal Lagoon, on the contrary, has 268 keys, 7 restaurants & bars, 2 swimming pools (indoor & outdoor), SPA, etc.. Shuttles are available to connect two resorts too. I’d recommend Royal Lagoon next time for more activities. If you would leave your email contact with us, we shall update your guest profile to pay better attention when you visit us again.

Henry Tay
General Manager
Email: gm@rlagoon-dg.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 May 2014

Stayed here in April and was instantly relaxed.
Beautiful grounds, a nice swimming pool and a fabulous golf course help you forget the hustle and bustle of a big city in China.
A lovely, spacious room that included everything I would expect from a hotel of this calibre.
Breakfast was the only disappointment.... however perhaps my expectations were unrealistic given the quality of everything else here.
Also a great Japanese restaurant!!!!!!!

Room Tip: you should request a view over the grounds... preferably elevated.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sam e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Dongguan, General Manager at Hillview Golf Resort Dongguan, responded to this review, 26 May 2014
Thank you for your full score on TripAdvisor! I’m pleased to learn that you have enjoyed a Magnifique stay with us. My apology that the breakfast fell short to your expectation while other parts of the resort have saved the day! As the new general manager of both resorts, I do see some improvements can be done. In time, I hope to present a new array of buffet breakfast selection to light up your day in your coming visit. Thank you.
Sincerely,
Henry Tay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pecetto Torinese, Italy
Level 6 Contributor
134 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 17 April 2014

I spent only one night in this hotel; overall experience has been very positive. I got an upgrade to a Club room, very spacious and comfortable with private garden :)
The swimming pool is nice, restaurants are not so bad, even if far away from perfection, but what is really astonishing is the place ... you are in Dongguan, but you are in the green, on a hill overviewing everything. Negative points: equipments in the fitness center are outdate, wifi connection is poor, fake waterfall inside are noisy.

Room Tip: Ask for a third floor room, it's more quite
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alessio315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Dongguan, General Manager at Hillview Golf Resort Dongguan, responded to this review, 26 May 2014
Thank you for sharing your comments on this platform with regards to your recent stay in our resort. I am glad to learn that you are fond of the room and the surrounding of the resort. As the new general manager to this resort, I’ll look into areas of shortfalls with my team and continuously improve to “perfection.” Your comments have been taken notice. Thank you.
Sincerely,
Henry Tay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dongguan, China
Level 2 Contributor
5 reviews
5 hotel reviews
Reviewed 18 March 2014

Sofitel Dongguan Golf Resort is always the prior choice when I plan the business trip in Dongguan. The people working there always make me feel i'm so welcomed. Just like back home. The place is quite and nice.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank mamielau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Dongguan, General Manager at Hillview Golf Resort Dongguan, responded to this review, 7 April 2014
I’m most delighted to learn that our hotel is the prior choice for your business trip in Dongguan. My gratitude for your kind comment on our ambassadors as well. Your praise gives me and the team much gratification and has made us proud in continuously creating Magnifique stays to our guests.

Sincerely,
Henry Tay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hillview Golf Resort Dongguan

Property: Hillview Golf Resort Dongguan
Address: No.8 Yingbin Road, Dongcheng District, Dongguan 523129, China (Formerly Sofitel Dongguan Golf Resort)
Region: China > Guangdong > Dongguan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Dongguan
#5 Best Value Hotel in Dongguan
#12 Luxury Hotel in Dongguan
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Hillview Golf Resort Dongguan 4.5*
Number of rooms: 133
Official Description (provided by the hotel):
Located nearby the Hil View Golf, and facing a lake on one side, and a golf course on the other side, it is the ideal place to disconnect from work and worries. The swimming pool and the spa, to well being and relaxation.The complex has also a perfect setting for your events, with its 4 meeting rooms .Rooms:133 rooms, including 14 prestige suites and 3 villas. The bedrooms equipped with an open bathroom, offer splendid views of the lake, and the 36 holes golf course.F&B: Pool Side Cafe: travel around the world with an international buffet and live cooking. This restaurant gives you the opportunity to sit inside, or outside, nearby the pool. Royal Chiu Chow: taste fine dining Cantonese cuisine, and try out the specialtiese of the Chiu Chow unique cuisine. For more intimacy, feel free to ask one of the 12 private rooms. 8 Height Bar: for a drink among friends, or simply to relax and enjoy good music and cocktails. Lobby Bar: with piano during the evening and an unique view on the swimming pool and hotel garden. ... more   less 
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Also Known As:
Dongguan Sofitel

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