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Grand Oriental Hotel
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Reviews (75)
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15 - 20 of 75 reviews
Reviewed 20 November 2012

I have stayed at this hotel many times as it was the best available. It is not as good as it was a year ago, by a long way.

The staff do not speak English.
This makes room service and most communication almost impossible.
The only one who does with any degree of competancy is the Lobby Bar Captain, Lisa, who is a pleasure to talk to.


Breakfast is great if you are Chinese - but it is dire if you are European.
Dont ever ask for a cheese omelette, it takes an average of 15 minutes to arrive and if you are not careful it will be Parmesan cheese...
The Coffee rates as some of the worst anywhere, and the table service is not good.
Fried eggs are invariably disgustingly oily and cold, the sausages are made from god knows what but are consistantly horrible.

The principle of washing your hands and smiling at customers has not reached this hotel yet, and the staff apear to be surly and unfriendly.

There is dreadful piped piano musak everywhere and it becomes VERY annoying after a while.
The lobby bar could easily win records for the slowest delivery of a simple rum and coke, and the kitchens took 55 minutes to deliver a pizza.

The carpets are never vacuumed - I have never seen a vacuum cleaner there.

The windows do not open so there is no chance of changing the air in the rooms and they smell stale and dirty.

Every room smells strongly of cigarette smoke and the bedding, curtains, carpets and chairs all smell of smoke.

Bathrooms are ok with good water pressure. Beds are comfortable.

Fresh fruit in the room on day one is never replenished and the minibar is a joke.
The external telephone system does not work at all.

This is a big 3 star hotel, but laughingly calls itself a 5 star. Try to find somewhere else.
.

Room Tip: If you ask for a no smoking room, you will be told yes they have. No they dont. 17th floor quieter than lower floors but smelly.
  • Stayed: November 2012, travelled on business
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Thank Summer_rain28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2012

The entrance foyer is impressive but the rooms are not. The stained, gold carpeting in the room had hair everywhere so my guess is the hotel does not vacuum. The furniture is dark and there is a cathode ray tv in the room. Bathroom is old marble. As mentioned by a previous guest, there are only 2 cans of soda in the fridge and terrible instant coffee. No iron. On the plus side, the wired internet was fast and the water pressure was good. It was also quiet--we did not hear other guests at all.
There is a fitness center that doesn't open until 6:30am (and the employees arrived late to open it) with only 2 treadmills, 1 bike and 1 elliptical machine, none very new, but decent weights.
The breakfast buffet has a good selection of very mediocre food. Staff are friendly. Total cost for our stay was less than $80USD per night so for the money it's okay.

Stayed: July 2012, travelled on business
Thank RickyBobbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2012

the last 2 times i stayed at this hotel, it was called the Grand Oriental Hotel. i enjoyed my stays under the previous management. in the last 2 years, it has changed hands and is now the Royal Hotel, the overall decor is the same but certain things are lacking:

the mini bar in the room is now filled with 2 sodas, nothing else. there used to be snacks and a wide variety of drinks available.
there is no mention of environmental concerns - ie not having your sheets changed every day or using a towel for more than one day
the western breakfast no longer has the custard buns or omelettes made to order
there's no wifi in the rooms and the internet is not always accessible with a cable
you need a swim cap in the pool and who travels with one?
staff English levels are low. granted we are in China but it is a business hotel so they should be able to speak more at the front desk or at the pool and spa.
there is no fruit delivery in the room every day.
there are stains on lampshades and damage to the mirror in my bathroom
the lamps next to the bed look like an earthquake happened, they are all askew.
there's no clock in the room
i did have the dim sum breakfast for the first time and some dishes lacked flavor while others were just good.

the only positives are the comfy bed, clean sheets and towels. i am grateful for these!

basically i have no choice but to stay here for business in dalingshan town. if you have a choice, you might want to look elsewhere, like the grand hyatt...

Room Tip: rooms not facing the square are quieter (so you won't hear honking cars at all hours)
  • Stayed: May 2012, travelled on business
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1  Thank Tera K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2012

Spent one night at this hotel - such luxury. Beauiful large room. Breakfast for westerns was only ok

  • Stayed: January 2012, travelled as a couple
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1  Thank 08smiley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2011

I have stayed at this property since it was new. The rescent ownership change and upgrades were an added touch to a nice 4 star business hotel. If you are looking for a hotel with 100% english speaking staff this may not be your hotel of choice.

  • Stayed: March 2011, travelled on business
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Thank AaronJulian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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