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“Great rooms -but lacking in 5 star quality”

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Country Garden Silver Beach Hotel
Ranked #7 of 408 Hotels in Huizhou
London, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great rooms -but lacking in 5 star quality”
Reviewed 8 August 2013

I had no idea what to expect from this hotel. The roads that lead towards the hotel are not even finished yet, and still a lot of construction is taking place. On first arrival, I was very disappointed. The lobby, although large, did not have air conditioning and felt like it was a market place rather than a hotel lobby -it was so crowded with people and noisy and hot. The manager did however offer us glasses of cold water, which was a nice touch and attention to detail.

Best part about this hotel are the rooms -they are very large and furnishings are new and comfortable. Overall, a good comfortable stay but not 5 star luxury and there is little to do at the hotel so don't stay more than 1 night.

Problems to look out for:
the beach -the beach was not very nice, water was very dirty and there were sharp metal objects stuck in the sand which was very dangerous. The hotel also does not provide beach towels, which should be standard for a 5* beach hotel. when asking the staff for towels, not only could they not understand a word of english, but they suggested we go back up to our rooms to get them. There were 3 sections of water marked out, but we were only allowed in the middle block which was packed with people.

Outdoor pool -decent size but too shallow, nice comfy chairs.

Rooms -mini fridge was locked, and there was no milk available for tea.

No Air con -as mentioned before, there was hardly any air conditioning in the communal areas around the hotel, even though it was so hot during my stay. They probably do this to save money but it made the guests feel uncomfortable.

Restaurant and food -restaurant food was terrible, both breakfast and dinner service, one of the most horrible meals i have had at a hotel. Ice cream shop in the lobby was not very good quality either.

It maybe a good hotel in China, but definitely not up to international standards yet. Worth a 1 night stay but i wouldn't come again.

  • Stayed July 2013, travelled with family
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Helpful?
Thank Travelling90210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEON JEN L, General Manager at Country Garden Silver Beach Hotel, responded to this review, 3 October 2013
Dear guest,
The road is just about complete, with just the section in front of the hotel to complete. For evening fun, a new Hakka restaurant opened yesterday on the premises. Prices are reasonable. Our Beach Bar has a new vocalist from Shanghai. She is getting very favorable reviews from customers. A massage center opened on property with at least one Thai masseuse who used to work in the palace Also, a karaoke center opens in about two months. On our property, Project 3, basically a mini-city will open at year end. This is an up-market housing and shopping complex with bars, restaurants and discos. There will be plenty to do when our complex transforms into a city. Fast rail service from nearby city, Aoto to Fujian via Shenzhen will commence next year.
We hope you return to see all for yourself.

Sincerely,
Leon J. Lee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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128 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Spanish first
  • Any
English first
Guangzhou, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 August 2013

This is the first time to spent our weekend at the Country Garden Silver Beach hotel,. My 1st impression to this hotel is their staffs are friendly and ready to help. We stay in a corner suite with a big balcony which we can enjoy the ocean view.The room was large and clean, and the breakfast is very good. It is easy access to the beach,The lovely Beachside Bar is a good place to spent with friend, and the hotel service is excellent. We Had a truly wonderful stay and we will come back for sure.

  • Stayed July 2013, travelled as a couple
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Helpful?
1 Thank Carol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEON JEN L, General Manager at Country Garden Silver Beach Hotel, responded to this review, 6 August 2013
Dear Carol C,
Thank you for your input. I am delighted that you had a wonderful time. Thank you for choosing this hotel for I know there are many hotels in our vicinity to choose from.

Leon J. Lee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
zhuhai
2 reviews
Reviewed 30 July 2013

I spent a splendid weekend with my friend at Country Garden Silver Beach Hotel last week. Despite the long driving from the city, I feel very excited when i saw the hotel from the driving way. It was stuniing. The hotel service staff were very friendly and helpful. I also loved the hotel outside dining area with blue sea and slow wind. The food was delicious too. ( I ordered Rib eye steak for the main course.) This is my first time coming to Country Garden Silver Beach Hotel and I will come again. I highly recommend this hotel because it will bring you such a wonderful vacation.

  • Stayed July 2013, travelled with friends
    • Value
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Helpful?
Thank ZhuhaiHelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEON JEN L, General Manager at Country Garden Silver Beach Hotel, responded to this review, 31 July 2013
Dear Helen,
Thank you for your comments. Whether guest comments are positive or critical we always let our employees know about what guests say of us. We are continuously improving, both our service and products. We are grateful that the weather recently has been beautiful, no wind. Without the strong typhoon-like winds, the water and the beach are pristine and beautiful. We hope you return soon.
Leoon J. Lee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 July 2013

Getting to this property requires a rather bumpy ride through a huge construction site where the hotel is located near the beach. This area is being developed and many houses/towering condos are slated to come up. The lobby is huge, complete with fish ponds and fake palm trees. There's a large aquarium in the middle of the lobby which draws a lot of attention. This resort is popular with locals as it is crowded during the summer/school holidays. I liked my room; it faces the ocean and has all the amenities that one needs, plus it's huge and modern. Now, it's nice to walk along the beach but it is nothing to shout about. The sand and water doesn't look appealing. I've seen better beaches. Breakfast is fine but I'm surprised that cutlery is hard to find. There's no teaspoons around when one needs it!

  • Stayed July 2013, travelled with friends
    • Value
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Helpful?
Thank LLS0811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEON JEN L, General Manager at Country Garden Silver Beach Hotel, responded to this review, 6 August 2013
Dear Guest,
Thank you for your input. Yes the drive to the hotel presently has a short road section which is under construction. That road will soon be completed, and a beautiful concrete highway will soon take our guests who drive from the freeway to the entrance of our hotel.
I am sorry that your breakfast table was set without coffee or tea spoons. This has been corrected.
Again, thank you for your input.

Leon J. Lee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakland, California
1 review
Reviewed 23 July 2013

This was the 2nd stop of my family's trip to south China. Me, my wife and 2 kids - we all very much enjoyed the 2 fun and relaxing days at this resort. If you're here, pick ocean-view rooms. We did. THE VIEW WAS AMAZING and you can fall asleep listening to the waves. The beach was so much fun for the kids, although it does seem to be public 'cause we met some nice & friendly families there who're not staying at the hotel. Water can be improved, but compared with our first stop (also at the beach), this is MORE THAN acceptable and didn't stop us from enjoying the cool and breezy mid-May. I was at first concerned about food and service upon reading a previous review about crowds at the hotel but it ended up not being an issue at all for my family. We all pretty much enjoyed the different types of food they have here, and the front desk was courteous and helpful with our needs of towels/taxi etc. I was told mid-week (tue-thu) is typically better than weekends in terms of availability and grade of services-- that piece of information did seem to be the key because we did arrive on Tuesday and didn't encounter any large groups during our stay. I would recommend this hotel to anyone visiting the same area(Huizhau).

Room Tip: If you're here, pick ocean-view rooms. I was told mid-week (tue-thu) is typically better than we...
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  • Stayed May 2013, travelled with family
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Helpful?
Thank Tim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEON JEN L, General Manager at Country Garden Silver Beach Hotel, responded to this review, 29 July 2013
Dear Tim M,

We appreciate your comments. You are right there is bound to be some no-hotel guests on our beach. People who have bought our condos and their friends may use the beach. Since, all beaches in China belong to the public there is bound to be some people who do not mind paying the fees we charge non-hotel guests. We thank you for staying with us, and hope you return for another visit.

Leon J. Lee
General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
1 review
Reviewed 23 July 2013

We stayed as family, 2 adults and 2 children. the rooms are big, all rooms were ocean view with balconies. The breakfast was excellent. The staff was helpful and friendly. The hotel was very clean and the lobby was quiet due to there are little people looking to buy condos. The hotel was beautiful, with so much activity for children. There were lots of felicities for the guests.. there was kids club. The children enjoyed the activities at the kids club. there were two swimming pools(indoor and outdoor), health center etc. You could also found an Ice Cream Shoppe located on the first floor and at a very nominal charge. There you can enjoy a rang of yummy homemade Ice Cream and even the Haagen-Dazs. The hotel has beautiful architecture especially in the resort and the lobby. What I wanted to emphasize was that the sea is really clean and clam as there are no typhoon and storm for few days.
Children want to go back next year, so we are looking forward to next trip in this wonderful hotel!

Room Tip: Get a room on the higher floors. All rooms are sea view
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meico W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEON JEN L, General Manager at Country Garden Silver Beach Hotel, responded to this review, 24 July 2013
Dear Guest,

Thank you for your gracious comments. Your comment is accurate that without a typhoon’s wind and rain, both the sea and our beach is quite a pleasant place to play and swim in and relax on. We developed the American style Ice Cream Shoppe as an innovative new type of food outlet for Asia. We are happy that you and your family enjoyed it and we hope you will all return.

Leon J. Lee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beijing, China
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 July 2013

Great hotel with friendly staff, clean rooms and delicious buffets. The hotel itself is quiet. Thought it was not a condo-selling season, we hardly see anyone crowed in the lobby. We stayed at this hotel for 4 days and the weather here was fine. We both enjoyed the beauty of the clean ocean.All in all, I highly recommend this hotel to anyone going to Huizhou for holiday.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank heyangela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEON JEN L, General Manager at Country Garden Silver Beach Hotel, responded to this review, 24 July 2013
Dear Guest,
Thank you for staying with us and also for your gracious comments. It is true on most days the hotel is not thronged with people buying condominiums. Also, unless there is a typhoon in the vicinity, the ocean is clean and calm. When there is typhoon wind and rain, our staff of 20 work non-stop to get the debris out of the water into bags, and then on to trucks. We hope you will return.

Leon J. Lee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Garden Silver Beach Hotel

Property: Country Garden Silver Beach Hotel
Address: Yapojiao Coastal Tourist Area, Huizhou 516347, China
Region: China > Guangdong > Huizhou
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #7 of 408 Hotels in Huizhou
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Country Garden Silver Beach Hotel 4.5*
Number of rooms: 333
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