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“You don't often find one this good!”

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Futian Shangri-La Shenzhen
Ranked #16 of 2,786 Hotels in Shenzhen
Certificate of Excellence
Northern Ireland
Level 6 Contributor
120 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“You don't often find one this good!”
Reviewed 24 August 2013 via mobile

Luxury hotel at a reasonable price. Great location in shenzhen- decent area, close to a large shopping centre. Rooms are huge & comfortable. Great food in the restaurants & room service. Would highly recommend.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank j-ho_NI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, 26 August 2013
Thank you for sharing your kind review on your recent stay at the hotel, I am delighted that you enjoyed your stay as much as the surrounding areas. Thank you for the kind notes on the rooms, restaurants and our In room dining options. We are looking forward to welcoming you back in the near future.
Best regards, Nicholas Smith
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902 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2013 via mobile

Stayed for two times. Both of the experience make me want to stay more.

My June stay was to celebrate my birthday. It's lovely that the hotel send me a cake. Also, I love the buffet in Zen cafe. It was value to money as a wide selection of cuisine is provided cost around $US 50 only. However, the dim sums in Shang Garden didn't meet with my expectations. I dun think its tasty at all as long as its in Shenzhen!

The amenities of the room are great too. Love the tv inside bathroom.

There are many bars, restaurants and a huge shopping malls near the hotel. So the choices of entertainment and dining are wide.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jennsct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, 12 August 2013
Dear jennsct,

Thanks for taking your time to share your enjoyable experience with us. I am pleased to note your satisfaction with our all-day dining restaurant Café Zen and room amenities. Your compliments are words of motivation for us to consistently provide our guests with exceptional experiences. Thank you again for choosing to stay with us and we look forward to welcoming you back soon.

Sincerely,

Nicholas Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California, USA
2 reviews
Reviewed 29 July 2013

I travel the world and stay at some pretty nice hotels. One of my favorite hotels in the world is the Shanghai Langham in Xintiandi. Although that hotel is still one of my favorites (for the rooms), the Futian Shangri-La wins hands down in service quality. I stayed in the club level and everyone in the club lounge served me like a king. They went above and beyond the call of duty. This is pretty rare for China, but kudos the the hotel management staff for the excellent training for their staff. the lobby staff was also very pleasant and helpful. Rooms were spotless and always tidy.

Room Tip: if you can, add the club room benefits. you won't be disappointed.
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank punchshot14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, 30 July 2013
Dear punchshot14,

Thank you for taking the time to share your experience at Futian Shangri-La, Shenzhen. We are pleased to learn that you enjoyed your stay with us especially our service and guestroom. We look forward to welcoming you back to our hotel soon!

Sincerely,
Nicholas Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Clara, California, Usa
1 review
Reviewed 29 July 2013

The room, the facilities, the service and the food are all top-of-the-line. Despite a harrowing and hectic business trip, the room was always a great place to relax and recuperate before each day. The views of night-time Shenzhen are quite nice too.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Arun P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, 30 July 2013
Dear Arun P:

Thank you for your kind compliments about Futian Shangri-La, Shenzhen. We are very happy to learn that you enjoyed our facilities and service and are encouraged by your positive comments. We look forward to welcoming you back in the near future.

Sincerely,
Nicholas Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 July 2013

Have stayed for up to 23 nights in one visit for business and is one of my favourite hotels anywhere.

Great staff, friendly and attentive and the new Shang Garden bar is fabulous to relax.

Yes, there are development works going on around Futian, which is outside the control of the hotel, being the new subway linking into HK. You will do well to be inconvenienced by them, and suggest anyone who is, is pedantic.

Fully recommended.

Room Tip: All rooms are fine. I am a Jade member GC and stay in SL hotels 30 - 40 times a year. Check out th...
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dbartle123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, 30 July 2013
Dear Dbartle123,

Thank you for taking the time to share your recent experiences on your extended stay here at Futian Shangri-la. I am delighted to hear that we are one of your favourite hotels and that our team made you feel at home during your stay and that you enjoyed our newly opened Shang Garden Bar. We look forward to welcoming you back in the near future.

Best Regards,

Nicholas Smith.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 26 July 2013

We had Sales Conference in the hotel and the conference are great and the service and support we got are great. And we also used the guest rooms, and it is one of the best quality hotel I have ever used. It is of great value and great quality both for conference or for guest rooms. The food is great especially lunch. The best hotel and service I have experience so far.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, 30 July 2013
Dear Amy H.

Thank you for your positive comments on our conference facilities and service. I am pleased to hear that our rooms and food and beverage exceeded your expectations and I will pass your kind comments onto our team. We look forward to welcoming you back in the near future.

Best Regards,

Nicholas Smith.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 July 2013

Very BIG and comfy rooms. Loved the grand decor as well.The Shang garden has the most awesome food (try the lamb shanks). The breakfast buffet has so many variety! And the staff were very friendly - right from the guy at the gate to those at the reception, the bell boy, the customer service lady at the Zen Cafe, the housekeeper (my clothes that I had hastily just slumped on the couch were all neatly laid out on the bed when I got back :) ) all were amazing.

Note that there are two Shangri-las in Shenzen. I had a hard time describing to the taxi driver which Shangri-la I wanted to get at. Best to have the address written in Chinese.

Stayed July 2013, travelled on business
Helpful?
Thank Supriya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas S, Resident Manager at Futian Shangri-La Shenzhen, responded to this review, 30 July 2013
Dear Supriya S,

We are delighted to read your generous review on our hotel rooms and the Food and Beverage Outlets at the hotel. I have shared your comments with all of the team as it will continue to drive us towards our goal of total guest satisfaction. Thank you for pointing out the challenges with finding the hotel, we will ensure that our address is prominent on all confirmed reservations in the future.

We look forward to welcoming you back in the near future.

Best regards,

Nicholas Smith.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Futian Shangri-La Shenzhen

Property: Futian Shangri-La Shenzhen
Address: No.4088 Yitian Road, Futian District, Shenzhen 518048, China
Region: China > Guangdong > Shenzhen > Huanggang Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Shenzhen
#6 Romantic Hotel in Shenzhen
#14 Spa Hotel in Shenzhen
#16 Luxury Hotel in Shenzhen
#55 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Futian Shangri-La Shenzhen 5*
Number of rooms: 528
Official Description (provided by the hotel):
Located in the heart of Futian business district, Futian Shangri-La, Shenzhen, the second Shenzhen hotel for the Shangri-La group, is within easy reach of the Shenzhen Convention and Exhibition Centre, shopping malls and office towers, and is steps away from the newly opened Futian Station, which is the largest underground station in Asia, and the second largest in the world, also is just minutes away from the Huang Gang and Futian Port border crossings into Hong Kong, 15 minutes' drive from the Louhu Railway Station and 30 minutes away from Shenzhen Bao'an International Airport and the Shekou Ferry Terminal. Blending traditional and contemporary designs, this 528 (rooms and suites) Shenzhen luxury hotel brings a new standard of hospitality to the city with its first-rate facilities and renowned Shangri-La service.Being one of the finest Shenzhen hotels, the guest rooms are among the largest in the city with an average floor area of 45 square metres. In addition, 53 spacious serviced apartments are available to cater to the needs of guests and families staying for longer periods.Discover a fine selection of cuisines from around the world at the hotel's superb restaurants and bars, and relax body and soul and in the state-of-the-art health club and luxurious spa facilities.With a commanding view of the city skyline or Shenzhen Civic Centre Park and Lotus Hill Park, Shangri-La Residences, Futian, Shenzhen offers 53 serviced apartments including one-, two- and three-bedroom units, as well as one, three-bedroom unit with study room. Restaurants & Bar: Café Zen: 256 seats, open kitchen buffet offering Hong Kong specialties and local favourites. Shang Garden: 126 seats, Huaiyang and Cantonese cuisine in a contemporary bistro setting. Private rooms available. Seventh Son: 164 seats, authentic and sumptuous Cantonese cuisine. Open for both lunch and dinner, also features 9 private dining rooms. Lobby Lounge: 138 seats, beverage and snacks. Live entertainment from 8 p.m. to 12 p.m. Shang Garden Bar: 50 seats, a wide range of quality handcrafted cocktails made with premium ingredients, whisky, wine, beer, liquor, and snacks Shang Gourmet: 32 seats, freshly brewed coffee, premium tea, homemade baked goods, pastries, classic savoury treats, sandwiches and salads. Corporate Social Responsibility: Shangri-La Hotels and Resorts have unified all initiatives within five key areas of CSR namely, Environment, Health & Safety, Employees, Supply Chain, and Stakeholder Relations under the umbrella brand of "Sustainability." This campaign strives to properly educate its stakeholders, inspire and engage its employees, enjoin its business partners and align with the local community initiatives so that CSR can be used as a more significant tool towards development. ... more   less 
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Also Known As:
Futian Shangri-La Shenzhen Hotel Shenzhen

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