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Futian Shangri-La Shenzhen
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Reviews (1,331)
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318 - 323 of 1,331 reviews
Reviewed 19 July 2014

This is a 5 star hotel change, They treat you like a King or Queen. All the facilities are top notch. The food in the Zen room is great. They have a breakfast buffet that has everything. The dinner is also great from their menu or buffet. Stay here, you will not be disappointed.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank Cliffodrd W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLFT-Comms, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded 28 July 2014

Dear Cliffodrd W,

Thank you so much for your recent stay at Futian Shangri-La, Shenzhen. We appreciate your recommendations on our services, facilities and dining offers in our Cafe Zen and are glad to learn, that we were able to delight you during your time with us. We are very much looking forward to welcoming you back soon.

Your sincerely,

Julian Wipper
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014 via mobile

Our company organized our annual corporate retreat at the Futian Shangri-la for 3 days.

The support and service we received from the banquet and sales team were outstanding and it made for a very memorable retreat.

All the staff from the General Manager down made it a point to ensure that we were well taken care off and all the good and beverage arrangements from the coffee breaks to dinner we're exquisite and delicious. Please keep up the excellent work!!

Stayed: July 2014
Thank Kenneth Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLFT-Comms, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded 28 July 2014

Dear Kenneth Y,

Thank you so much for holding your annual corporate retreat at Futian Shangri-La, Shenzhen. Your compliments towards our colleagues and the arrangements that accompanied your event and stay are highly appreciated and I was delighted to share your experience with the team. We are very much looking forward to be at your service again in the near future.

Your sincerely,

Julian Wipper
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

Spent 2 nights at this establishment on 24th and 25th June. The location is nice, Near underground shopping area and Coco park for some pub crawling.

Rooms are huge nice and clean...typically of Shangri-La's status.
Breakfast was good blend of east and west.
Staff were pretty okay with English but preferred Mandarin, luckily i'm billigual.
Free shoe shine service was a gem after a wet day out.

Room Tip: I realise the rooms facing north though further to walk from the lift, but was considerably bigger. I got the room 1312. It was biiger that my friend's in 04.
  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Service
Thank Clarence C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLFT-Comms, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded 17 July 2014

Dear AsiaTravellerAsia,

Thank you very much for taking your time to share your stay experience with us. We appreciate your compliments on our breakfast, colleagues and location. We are very much looking forwards to welcoming you back soon.

Yours sincerely,

Julian Wipper
Resident Manager

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Reviewed 12 July 2014

I have just finished a 3 night stay. Location is fantastic. Close to exhibition centre, Coco park shopping and restaurant area. Very safe area. I booked their most basic room - which ended up being huge almost like a suite. Room facilities all very nice though perhaps not the highest tech but very good quality. Breakfast was really excellent though not cheap.

Staff at every touchpoint were really amazing. From my room cleaner who left me a note in English, to the restaurant staff who are very high tech with earpieces calling in coffee orders. I was especially impressed with Ashley who is a quality improvement person. Essentially like a concierge to answer questions. She walked me to the nearby shopping centre so I would not get lost. English was perfect. Totally went out of her way to help me.

Overall, a very beautiful hotel, with very good staff in the best part of town. What's not to recommend - perfect business hotel.

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank specialk23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLFT-Comms, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded 17 July 2014

Dear specialk23,

Thank you for sharing your stay experience at Futian Shangri-La, Shenzhen. We are glad to learn that you enjoyed your time with us and I have shared your compliments with Ashley and the entire team. We are very much looking forward to welcoming you back in the near future.

Yours Sincerely,

Julian Wipper
Resident Manager

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Reviewed 10 July 2014

Business trip at Shenzhen and stay at the Futian Shangri-La, overall experience is actually good but nothing much to wow about, breakfast is definately Shangri-La standard and the location is ok, room is great. Will be back if back to Shenzhen, jsut nothing to wow about.

  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Service
Thank Ideatraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLFT-Comms, Resident Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded 16 July 2014

Dear Ideatraveller,

Thank you for your stay at Futian Shangri-La, Shenzhen. We appreciate your recognition of our breakfast and guest rooms and very much look forward to be at your service again.

Yours sincerely,

Julian Wipper
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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