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“didn't receive my deposit back after 1 month”

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Best Western Shenzhen Felicity Hotel
Ranked #62 of 2,862 Hotels in Shenzhen
Reviewed 20 October 2013

I stayed at this hotel one month ago. When I checked in, they charged me a 500 RMB deposit. When I checked out, the staffperson tore up the transaction slip. A week later, I noticed that I never received my deposit back, so I called the hotel. They told me to wait two weeks. It has been over one month since I stayed there, and I still have not received my deposit. They claim they don't have any record of my having paid this deposit, but they told me to wait a few more days. So, I doubt that I will receive this deposit, because they no longer have the transaction slip, as it was destroyed and probably discarded by the hotel staff person. I think the training of hotel staff is probably very poor. Besides this, I never received the 50 CNY coupon for food that was promoted when I booked at this hotel.

So, I have to say that if you decide to book here, be prepared to pay about double the advertised price for most rooms, because you may not receive your deposit back.

If anyone has any doubt that I'm telling you the truth, I can show you the proof, if you write me at p.amos.oh@gmail.com

  • Stayed: September 2013, travelled solo
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2  Thank Paul O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 8 October 2013

This hotel is a bargain. I stayed there in the 1990s when it was the only 5 star hotel in Shenzhen and it was fabulous. Since then it has been taken over by Best Western who have done their best to downgrade it and make it seem like an American airport hotel. Look past the tacky Best Western branding though and the fundamentals of this fine hotel shine through. The whole property is exceptionally clean. The rooms are generous and quiet. There is free fast internet in all rooms. There is a ping pong room, standard dance studio, gym and fine swimming pool if you need exercise. Then there are the 2 spas for recovery. The staff are well trained and efficient.

Best of all is the location which is about a 2 minute walk from the Luohu train/MTR station, meaning that the delights of central Hong Kong are less than 45 minutes away. It is feasible to commute into Hong Kong and save yourself a fortune since an equivalent Hong Kong hotel would usually cost around 5 times the price.

The restaurants and bars in the hotel all seem fine. There are also a myriad of alternatives in the neighbourhood which is safe. For tea drinkers, the best tea market I have ever visited is only a 3 minute walk away on Jianshe Road.

Some reviewers have reported negatively on the condition of some of the decorations. Yes the piece of wood under the front of my wash basin could have been re-varnished. Some of the carpets are past their prime. These are all cosmetic flaws and probably a result of the Best Western effect. Look past that to see a super clean, comfortable luxury hotel at a very competitive price.

I will certainly book the Felicity again and I look forward to that stay.

  • Stayed: October 2013, travelled solo
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1  Thank Talamo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2013

It is comparatively an old property, not done much of a renovation for a long time, located near to the luhou station and metro, which makes it easily accessible, its actually near the border of Hong kong and China. the breakfast spread was good, rooms are not that big, front office staff was very helpful, and the best part is the price which we are paying .

  • Stayed: September 2013, travelled with friends
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Thank geo075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2013

This hotel is right next to the Louhu Shopping and Station. Just at the border of China and Hong Kong. It is highly reccommendable to people who want to enjoy both China and Hong Kong at a lower budget hotel price but, still get great service and location.

As it is common knowledge to frequent china and hong kong travelers, that hotels in china is much cheaper compared to that in hong kong. 1 night during the low season at a 3 star hong kong hotel, will give you 2 night at a 4 star china hotel. And at high season/expo 1 night at a 3 star hong kong hotel, will give you 3 night at a 4 star china hotel.

So in conclusion, if you want to enjoy both shenzhen and hong kong, this hotel is a very great choice. All you have to do is walk into the train station and cross the border for immigrations (30 minutes) and a you are already in hong kong. If you are going to travel to Kowloon, it will wake you another 45 minutes via MRT. So if you have time to spend 75 minutes, this hotel is a great choice.

The shopping at Louhu is also a great deal. Especially if you are into knock offs.

Room Tip: Choose the non smoking floors
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  • Stayed: October 2012, travelled with family
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Thank normanngjkt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2013

Our stay was during Aug 1 to 5, 2013, 4 days.
Room is very clean and large, the bed is very comfortable. the bathroom is very clean. Hotel is near walkable to Luohu station reaching the room from Hong Kong is 1 hour by train, the area is very good for shopping. Price is little expensive for the room, but ok.

  • Stayed: August 2013, travelled with friends
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Thank Jeganarayanan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2013

Repeat customer , liked the clean rooms , good and fast room service food , close to the HK checkpoint , nearby banks and shopping malls overall it was a good experience, rooms were clean and room service was fast.

  • Stayed: August 2013, travelled on business
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Thank royaryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2013

The hotel is old and there is a toxic smell on the lobby. I blame the renovation, glue, painting for that. Up reservation breakfast was complimentary but when I got here I had to pay extra US$ 20 a day.
Rooms are comfortable and clean. Staff is helpful and kind.
That is not a 5 stars hotel i would rate this as a 3 stars.
Towels are old but clean.
The location is convenient, just across the train station.
Wifi works in the entire hotel at a decent speed.

Room Tip: It would be a great deal if breakfast were include as stated on orbitz.
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  • Stayed: September 2013, travelled with friends
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Thank Andreas w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Shenzhen Felicity Hotel

Address: No.1085 Heping Road, Luohu District, Shenzhen 518010, China
Region: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Shenzhen
#55 Luxury Hotel in Shenzhen
Price Range: £45 - £57 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Shenzhen Felicity Hotel 4*
Number of rooms: 532
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Also Known As:
Best Western Shenzhen
Shenzhen Best Western

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