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“Well past it's best”

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Best Western Shenzhen Felicity Hotel
Ranked #50 of 2,769 Hotels in Shenzhen
Shanghai, China
Level Contributor
310 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Well past it's best”
Reviewed 1 May 2014

Great staff and very friendly, but the hotel itself has seen better days and seems to be sinking into decline. The rooms are average in size, but smell of smoke and are musty. The smoke smell is even there on non smoking floors either from the a/c or previous occupants. The beds were damp and hard as is usual for China. Food in the restaurant was good and reasonably priced. Would not go back, even though the price was low.

Room Tip: Choose another hotel!
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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717 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 April 2014

This is quite possibly the worst hotel I've ever stayed at the rooms are awful and make you want to jump out the window. they must be 30 year old with terrible decor and old raggy carpet.
If you are use to 4-5 star accommodation with an ounce of class they avoid this place.
The internet takes 2 minutes to even load a page but to write this I'm persevering with it.
the reception is gloomy and in whole just not a nice place to stay.

AVOID!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jayped
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Shenzhen hotels

New Delhi, India
Level Contributor
509 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 26 April 2014

This is a great hotel for business travelers and tourists.Nice spacious rooms and a fabulous breakfast spread.While you may not find too many English speaking staff, at the reception there is no problem. staff especially the concierge are very helpful.I have now stayed there 4 times in last two years. The only point i found a bit to mention was that the lobby does not have enough sitting area for a business visitor to have a private conversation. the limited place is always filled with tourists.It will help if a small area is allocated for private undisturbed conversations.

Room Tip: Ask for river facing room, superb views.
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  • Stayed June 2013, travelled on business
    • Value
    • Location
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    • Service
Helpful?
Thank SinghCzar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 April 2014 via mobile

The hotel has great structure, but my room non-smoking had plenty of cigarette smell. Maybe someone smoking in the next room. Good hotels separate wards for smokers and non-smokers and not just rooms. The hotel has great structure, but my room had plenty of non-smoking cigarette smell. Maybe someone smoking in the next room. Good hotels separate wards for smokers and not just rooms. Employees do not know how to resolve the issue.

Stayed April 2014, travelled with friends
Helpful?
Thank AirtonJoaquim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derbyshire
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 14 April 2014

Spent a week here March/April 2014 with 2 collegues we had 3 executive rooms which were very nice. Not many if the staff speak English so this could be a problem - difficullt trying to make yourself understood.
Restaurant serves western food as well as Chinese. Brilliant location for crossing to Hong Kong or for Shenzhen shopping (check out the bargains in the nearby commercial centre)

Room Tip: Exec room s have been refurbished
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pjames98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 April 2014

I have been here twice....Room size is exceptional if you are used to american standard hotels. Location is also good considered it is within walking distance to Lo Wu/ Luohu custom border. If you want to take taxi, remember to bring a hotel address in Chinese or tell the taxi driver: Fulin Dajiuguan when you want to go back to your hotel.
Con: restaurants near hotel are not of a good quality. No american fast food around. Hotel restaurant is not excellent either. Their breakfast chinese selection is basic. Take taxi to Coco Park and you can find variety of restaurants and high-end stores.
If you want to go to custom border, be prepared to take flights of stair. They don't have elevators. It might be worth to take taxi to avoid stairs.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy2419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
117 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 31 March 2014

If you are going to Shenzhen for shopping and visiting museums (using the metro), this is an ideal place to stay because the location is great, and the price is reasonable!

My room was clean (tho the carpet has seen better days--but they provide slippers).
They have nice fluffy robes! I had a non-smoking, executive King room with river view. HBO and CNN for the down times.

The check in staff are not so friendly (as mentioned before) but I wonder if part of that is the language/culture barrier and the fact that like many Chinese hotels, they require a deposit (and get a nego rxn) from visitors, even when you've already paid. However, the bellboys and concierge were extremely friendly and helpful with figuring out how to get to the museums I wanted to go to.

For me, the bed was hard, but it's China. The bedding is nice and if you want it changed daily you need to put the little tree thing on the bed (the directions are written in English and Chinese)

To get to the hotel from the train station, you walk up two flights of stairs and over a street overpass and you are there.

There is a great little Muslim noodle shop down the road from the hotel. Walk out and turn left. Cross the street at the first light. Turn left. Walk further (about 5 shops) and there is a Muslim lamb/noodle shop. On the wall are pictures (no English) of the various dishes. I recommend the noodles (it's really neat to see the guy making them). The sandwich thing (on the poster on the wall) is ok...but nothing to write home about. The dumplings look like they'd be good.

Room Tip: River view is quieter. Non smoking room was a no smoking room (tho there was an ashtray)
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  • Stayed March 2014, travelled solo
    • Value
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Helpful?
2 Thank Babzkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Shenzhen Felicity Hotel

Property: Best Western Shenzhen Felicity Hotel
Address: No.1085 Heping Road, Luohu District, Shenzhen 518010, China
Region: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in Shenzhen
#47 Luxury Hotel in Shenzhen
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Shenzhen Felicity Hotel 4*
Number of rooms: 532
Reservation Options:
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Also Known As:
Best Western Shenzhen
Shenzhen Best Western

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