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Best WESTERN Shenzhen Felicity Hotel
Ranked #51 of 2,755 Hotels in Shenzhen
Singapore
Level Contributor
90 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Nice to stay”
4 of 5 bubbles Reviewed 18 July 2014

We stayed for 2 nights by booking last minute & was surprised it was just located opposite the High speed train station with less than 5 mins walking. Room was spacious & clean. The front office & the main entrance staff were very helpful that they will run out to the main road to hail a taxi for us even under the hot weather now. The only minus is the massage centre's worker that will pester you for more tips after the service which we finf very annoying.

Room Tip: The high floor has a good view over seeing the mountain area of HK
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Mick059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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710 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Mumbai
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 6 July 2014

Well located, just five minutes from the shopping mall and china immigration.

However, over rated and mis sold. I booked a family room, which booking.com said is 80 sqm. However, on checking in yesterday, they gave us two base category interconnected rooms which are really small. I presume these are what they advertise as 28 sq m rooms each.

On asking, they say thisis family room. Gve us on a smoking floor inspite of us asking for non smioking. The room has a smell. However, they couldnt change the room as they were 'sold out' for the family rooms. On checking on booking.com, rooms are available.

I tried speaking to a person who appeared to be the manager but he just smiled and didnt answer. Looks like we have just been taken for a ride.

Thats the reason i am writing this review in the midst of my holiday.

Better to stay elsewhere. Dont go by the Best .western brand.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MumbaiPankaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Shenzhen hotels

Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 21 June 2014 via mobile

The hotel is located just 10 minutes walk from Luohu metro station. It is very convenient coming from Hong Kong. The only downside is that you will have to cross an overhead bridge to get to the hotel and if you have a heavy luggage it will be troublesome.

The exterior and lobby of the hotel looks grand. We had check in around 4pm and there was no queue.

The room that we had booked was a family room with 1 queen and 2 single beds. However, we were given 2 interconnecting rooms instead. But it was ok for us. The room is clean and cosy with the lack of lightings. Suitable for couples but still is a little inconvenient. As the toilet was in use, I had to hold onto my small mirror and stand at the window in the morning to do my makeup because the lightings in the room were dim.

Toilet is clean and has a bathtub and hair dryer provided. The water heater took about 5 minutes to warm up though.

Overall, old and small room for a grand looking 5 star hotel.

Stayed June 2014, travelled with friends
Helpful?
1 Thank Greatbigant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bali, Indonesia
Level Contributor
56 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 20 June 2014

The room was nice and clean. The restaurant was doing well, the staffs were fast and well trained.
The only concern is the staffs weren't speak English. Some of them didn't understand what were foreigners saying.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hadasa14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 9 June 2014

the hotel rooms could do with cleaning better as my room was dirty , the staff were not helpful , only great for the money , short walk to the hong kong border which is good , couldn't sleep very noisy , breakfast was not that good , wouldn't stay again

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank clifford m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shenzhen, China
Level Contributor
45 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 3 June 2014 via mobile

This was an OK hotel if it were a 3 star hotel. The room was a little dirty. The furniture was falling apart. No outlets near the bed (that I could find at least). TV was pretty small. Breakfast was decent. Overall a really shabby hotel.

Stayed February 2014, travelled with friends
Helpful?
Thank Yosef N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 29 May 2014

This is the first time I stay in this hotel and the service I received is very poor. While I am queuing at front desk for check in, there is a trainee and a senior front office assistance there who are doing the check in process. There are guest who did not queue up and directly went up to them, eventually, they served them first and the trainee actually saw me queuing up at the first place. This makes me feel annoying and very unsatisfied.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanne1987_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best WESTERN Shenzhen Felicity Hotel

Property: Best WESTERN Shenzhen Felicity Hotel
Address: No.1085 Heping Road, Luohu District, Shenzhen 518010, China
Region: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in Shenzhen
#47 Luxury Hotel in Shenzhen
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best WESTERN Shenzhen Felicity Hotel 4*
Number of rooms: 532
Reservation Options:
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Also Known As:
Best Western Shenzhen
Shenzhen Best Western

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