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“Love the JW experience”

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JW Marriott Hotel Shenzhen
Ranked #12 of 2,786 Hotels in Shenzhen
Certificate of Excellence
Shenzhen
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Love the JW experience”
Reviewed 28 July 2011

I have been with them for a few years now and recently I cashed in my JW reward points for a weekend at the JW in SZ with my partner.

I must say although the complex was a little smaller and crowded than most of the other JWs I stayed at the service and room was WOW WOW WOW. They delievered on their platinum member deal with free upgrade of room, small gift parcel on arrival, and they made sure the staff knew my name on check in ( it was my first time to this JW and before I said anything they knew it was me - I still wonder how they do that)

On entering the room the decor was modern, bed was as usual comfy, shower facilities were good, curtains were good as well, could block out the sunlight entirely, and the view was not bad considering they upgraded my room.

If I had to complain about anything it would probably be the carpark was annoying because the spaces are quite tight.

For me, it's the little things that count and JW deliver this with absolute precision.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank foreignerInSZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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793 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Delhielhi, National Capital Territory of Delhi, India
Level 4 Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 28 June 2011

This was a good place to be and represents what all we tend to associate with China - opulence, size and splendour.

The room was spacious and spotlessly clean. The staff were certainly very friendly and helpful though a better understanding of English would have helped. This was one hotel where I could get vegetarian food without too much difficulty as compared to other Chinese cities - And to me this is a big positive! Being centrally located added to its attraction.

  • Stayed April 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank subramanyan_nv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level 6 Contributor
218 reviews
177 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 26 June 2011

This JW Marriott is quite recent and I always enjoy staying there. The rooms are really comfortable, the breakfast is incredible. Ultra design lobby. The best in Shenzhen?

Room Tip: ask for the corner rooms, much bigger.
See more room tips
  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Laurent P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
georgia
Level 6 Contributor
102 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 23 June 2011

Another great stay at a J.W. Marriott. We have never had an unacceptable stay at a Marriott property. A lovely hotel, elegant sleeping area, luxurious bathroom and wonderful amentities. We ate at the buffet and the whole lobsters were delicious as was everthing else. Some complained there wasn't much to do in the surrounding area. From my experience of living in China off and on for the last four years, the area was typically Chinese. A delightful experience in Shenzhen.

Room Tip: I request a high floor.
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank kfransom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Island, NY
Level 4 Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 17 June 2011

This was an excellent choice for my business trip to Shenzhen. Upon arrival I was impressed with the beautiful lobby. Although there were only two employees working the front desk check in was swift and they were able to exchange money for me. I can imagine this might be a problem at peak times but for me it was not at all.

They upgraded me to a suite that was more than adequate for my needs. A comfortable front sitting room with a flat screen television and its own bathroom was very useful for business meetings in my room. A separate office area with plenty of power options at the large desk. I was unsure if my (US) plugs would work there but it was no problem. Glad to see they provided free (wireless and wired) Internet (for Marriott Rewards members - an easy sign up) rather than rip me off like so many other hotels do nowadays. A large walk in closet with a safe, kimonos, terrycloth robes, and slippers provided. A comfortable bedroom with plenty of lighting options and a nice view. And one of the better bathrooms that I have found - a waterfall shower, large bathtub, good lighting and well-stocked with high quality bathroom amenities.

The service was quite good there, with friendly bellstaff and efficient housekeeping, all with decent English language skills. The breakfast buffet seemed exquisite, wish that I had had more time for a leisurely breakfast while there. I had some of the dim sum and would have gladly gone back for seconds (and thirds) if I could. Also plenty of choices for breads, rolls, and the range of western-style, Chinese and Japanese style breakfast options that you find at upscale hotels in Asia.

The only downsides I found were: 1) location was quite a drive from the area where most of my business meetings were held. It is the custom for hosts to send a car for me but it added quite a bit to my day to have to sit in traffic. Nothing that the hotel can do about it though! and 2) the Chinese restaurant wasn't that great. I hosted a dinner there for customers and suppliers and although it seemed OK to the Chinese palates that were there, most of the Westerners weren't thrilled with the taste (mind you I am generally quite experimental with my food choices and have enjoyed many exquisite "local flavor" meals in China in the past.)

Room Tip: See if they'll upgrade you to a suite.
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  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank undermentals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 May 2011

I travel to this hotel often on business. It is an outstanding oasis for an American traveling in China. The rooms are outstanding as is the service by most of the English speaking staff. The lead concierge is one of the best I have found who has endless recommendations.

The only slight negative in the huge rooms is the ability to get it completely dark for daytime sleeping.

The lobby area is ultra contemporary as is the nearby lounges. The morning buffet is excellent with many 'brunch' choices.

The fitness room is excellent with many cardio and weight machines (though I would like to see more free weights). There is a nice outdoor pool, but the shallow depth makes it difficult to do laps.

The location is not the best, but does have a McDonalds, Starbucks and grocery nearby with a number of very affordable Chinese eateries. There is a subway station about a half mile away.

If in Shenzhen - this is a great choice.

  • Stayed November 2010, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank vincepapale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul, Turkey
Level 4 Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 18 April 2011

I thought I am in a Shangri La hotel! One of the best Marriott I ever stayed. Very modern, clean and spacious rooms. Very attentive and very good satff from reception to restaurants. A bit expensive but deserves it. I strongly recommend everyone.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KYBALION
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Shenzhen

Property: JW Marriott Hotel Shenzhen
Address: No.6005 Shennan Boulevard, Futian District, Shenzhen 518040, China
Region: China > Guangdong > Shenzhen > Xiangmi Lake
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Shenzhen
#11 Spa Hotel in Shenzhen
#12 Business Hotel in Shenzhen
#12 Luxury Hotel in Shenzhen
#51 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): ££
Hotel Class:5 star — JW Marriott Hotel Shenzhen 5*
Number of rooms: 402
Official Description (provided by the hotel):
Discover one of the newest International luxury hotels in Shenzhen at the JW Marriott Hotel Shenzhen. Centrally located in the Futian Business District, our luxury International hotel in Shenzhen offers easy access to Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. Enjoy our Shenzhen luxury hotel first-class services, spacious accommodations, incredible amenities and fine dining. Rooms and suites offer luxurious bedding, 42" flat-screen TV, high-speed Internet, laptop-size safe, mini-bar and rainforest shower. Extensive spa treatments are available at Quan Spa along with our 24-hour Health Club and outdoor swimming pool. With over 1,226 square meters of function space, event planning and catering, we commit to make your event unforgettable. Experience the finest of luxury hotels in Shenzhen, China at the JW Marriott Hotel Shenzhen, ideal for your China Hi-tech Fair needs! ... more   less 
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Also Known As:
Jw Marriott Shenzhen

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