I stayed at the JW in Shenzhen after staying at the China Hotel (also a Marriott’s) the concierge on the Executive Floor reserved that Hotel for me and said it was “Higher than us” meaning a better hotel then the China Hotel which I reviewed as a 5-star and it is.
At the JW I was expecting a lot considering that I have used them before and they are the best Marriott’s has to offer.
First, the check-in, although I was using the Executive floor, I check-in in the lobby. Seemed more convenient them using the 27th floor and returning to the 18th floor. The staff struggled a lot in English, so I ended up completing the check-in in my broken Mandarin.
The room was great and very large, but when I walked in, I was punch in the face by a strong odor of smoke, so I requested another room before I pass out, no joke. But after other trip to the ground floor the front desk said that if I wanted to have breakfast and dinner in the lounge I need to use these rooms because of the key cards. Not true, because you can access all the floors with it.
So, I asked to have the filter changed, the floor desk said “of course, sir” but no one ever came. To add to my misery the Internet in the room didn’t work at all. Again a trip to the front desk and again, we will fix it, but it was not when I left the next morning. Also the TV in the room didn’t work for hours because of the rain. Oh yes, the satellite TV in the hotel can’t take the lightest of rain.
The dinner was ok, but the people were all massively complaining at the staff of removing plates from their tables too far or for not understanding them in English.
In the lounge, I tried to explain the problems to the 27th floor concierge, but again, it was sorry can’t understand and/or of course sir and nothing happened. The only useful piece of information I received was “here I can use my iPhone too connect to the Internet sir, so you can take your laptop here and use it. The lounge is open for 3 more hours”.
A nightmare for a JW, if it was a Days Inn with only one staff, I would understand, but the price would be lower to compensate as well. But at 1750 RMB (260$ USD) a night in China, I was expecting more.
I don’t recommend it. I ended up checking out the next day and finished the trip at the Pavilion Hotel like I normally used in the past. Oh, I contacted Marriott’s to complain, they said I would receive a call or email from the JW Shenzhen to follow up, but I didn’t receive anything yet…
- Official Description (provided by the hotel):
- Discover one of the newest International luxury hotels in Shenzhen at the JW Marriott Hotel Shenzhen. Centrally located in the Futian Business District, our luxury International hotel in Shenzhen offers easy access to Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. Enjoy our Shenzhen luxury hotel first-class services, spacious accommodations, incredible amenities and fine dining. Rooms and suites offer luxurious bedding, 42" flat-screen TV, high-speed Internet, laptop-size safe, mini-bar and rainforest shower. Extensive spa treatments are available at Quan Spa along with our 24-hour Health Club and outdoor swimming pool. With over 1,226 square meters of function space, event planning and catering, we commit to make your event unforgettable. Experience the finest of luxury hotels in Shenzhen, China at the JW Marriott Hotel Shenzhen, ideal for your China Hi-tech Fair needs! ... more less
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- Also Known As:
- Jw Marriott Shenzhen