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“Expired in-room coffee brewing pack”

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JW Marriott Hotel Shenzhen
Ranked #15 of 2,812 Hotels in Shenzhen
Certificate of Excellence
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Expired in-room coffee brewing pack”
Reviewed 18 March 2012

I stayed here for one night from 17-March-2012 to 18-March-2012. I was happy to find that free coffee brewing was provided in the room. I made the coffee drink without hesitation because this is an excellent 5-star hotel. However, I found that the expiry date of the coffee brewing pack was 2012-3-15. This careless service may be minor but it is really seious to me because I already drank it. This should not be the standard for a famous 5-star hotel.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ycjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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821 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Toronto, Canada
Level 6 Contributor
102 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 7 March 2012

Stayed here for 3-full-months between September to December 2010. Service was excellent, food was good, just be careful of the wine (it may not be real).

Room was excellent and it is always clean. Breakfast is buffet style and has both western and Asian selections. The Executive floor is a great place to relax in the evening, with free drinks and hors d'oeuvres.

The only negative (if you like busy surrounding areas) is there are not a lot of restaurants within the walking area. The only good restaurants is an Italian one called Milano. You have to go to CoCo Park for a decent meal.

Room Tip: Being a Marriott Platinum member will have free access to the Executive Floor.
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  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony_Chien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 February 2012

Great location, great staff and a luxurious interior.
This hotel was truly impressive. Form the check in to the check out there were no complaints but the staff tried to get everything right (there are always little niggles in Chinese hotels but here they were minimal). Also the rooms are at a very high standard.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 17hinmi91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Twinsburg, Ohio
Level 6 Contributor
106 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 26 February 2012

This is a top rate hotel for staying in China. I needed a central hotel to operate from when doing business in the outer districts of Shenzhen and this JW Marriott is great. If you book on line at least one month ahead they have internet prepay offers that are unbelievable. The service is great and the food is top notch for Western Travellers. FInally they can arrange for the shuttle back to Hong Kong Int'l and book it to the room for easy payment.

I highly recommend this hotel!!!!

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveljava57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level 6 Contributor
66 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 26 February 2012

It is no exaggeration to say that I have nothing but praise for this hotel, and I don't own any Marriott shares.

The JWM in Shenzhen has classy looks, ample room facilities (coffee maker, large flat-screen TV and DVD player, room safe, comfy room sleepers, large shower stall and modern bathtub, etc), staff are always helpful and efficient, speak good English, provide plush comfort (the best hotel beds ever), generosity of room space, cleanliness, privacy, large, well-equipped gym and attention to guest needs.

But if I am allowed one criticism, it is the location. Situated in the Futian district next to a golf course, there is none of the hustle and bustle of human and vehicular traffic that one normally gets in Chinese cities. That's fine. But it is a good 15-minute walk to the subway (MTR) stations. The hotel sits in between two stations - Xiangmihu and Chegongmiao. The walk to the former is more pleasant along the broad and tree-lined pedestrian walkway. The osmanthus trees, when they flower, perfumes the air. But to walk to the slightly nearer Chegongmiao station, one has to negotiate two road filters and the cars don't slow down. The pathway is also narrower.

If one is always travelling by taxi or chauffered car, the hotel's location shouldn't be a problem. Getting to places such as Lowu or Laojie would take 15-25 minutes, depending on the traffic condition. But if one likes to take public transport, then the walk may be a hassle, especially during the summer months when the air is hot and sticky.

And while there are a few F&B places near the hotel, they are not great selections, with one Italian and one Chinese restaurant within walking distance, a McDonald's and a couple of convenience stores. There's some street food in a small road to the left of the hotel. But not much variety to that either.

So I tend to do everything outside before returning to the hotel. I have stayed here twice and I stay here despite the location because after a long day, I know I would be going back to a great place to unwind and rejuvenate. And there are no unpleasant surprises.

Room Tip: List your requirements at the time of booking the room online. So far, I haven't been disappoint...
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrotherDragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, Wisconsin
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 February 2012

I simply love this hotel... well worth 5-stars. It is spotless clean with two full/queen size beds, a desk with free internet, spacious closet space. It also has the most beautiful and comfortable deep bath tub, tiled shower area and separate room for toilet. Overall design is very comfortable and modern. Metro is 5 minutes away. Staff is most helpful and friendly. I ordered room service for breakfast and they brought a whole table of food including a lovely moving dining table. It was set up so nicely that I felt like I was dining in a restaurant. Simply amazing! This is by far my favorite hotel in China.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nika16041
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 February 2012

Huge room with lovely view over the corner of the golf course next door from the enormous and well equipped bathroom. Also included a view of the 8 lane highway which made for some interesting watching at peak hour given local driving habits!

2 double beds more than accommodated our family of 4 and the large freestanding bathtub with a great view out the window or of the TV mounted on the bathroom wall proved a huge hit with our 2 boys!

Room service was good as was dining in the Japanese Restaurant and lobby bar. Breakfast buffet was included in room charge and was great value. Buffet dinner looked good to but you need to make a booking even in the quiet period between Christmas and New Year.

A 10 minute walk to the nearest subway which connects you to most places. No restaurants or attractions are close to the hotel but taxis are cheap and the subway easy to use.

A short cab ride from the quiet and efficient Lok Ma Chau border crossing - much less stressful than the busy Low Wu crossing.

Recommended as a great place to relax and recharge

Room Tip: Choose a large corner suite
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelfromHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Shenzhen

Property: JW Marriott Hotel Shenzhen
Address: No.6005 Shennan Boulevard, Futian District, Shenzhen 518040, China
Region: China > Guangdong > Shenzhen > Xiangmi Lake
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Shenzhen
#12 Business Hotel in Shenzhen
#14 Spa Hotel in Shenzhen
#15 Luxury Hotel in Shenzhen
#44 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): ££
Hotel Class:5 star — JW Marriott Hotel Shenzhen 5*
Number of rooms: 402
Official Description (provided by the hotel):
Discover one of the newest International luxury hotels in Shenzhen at the JW Marriott Hotel Shenzhen. Centrally located in the Futian Business District, our luxury International hotel in Shenzhen offers easy access to Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. Enjoy our Shenzhen luxury hotel first-class services, spacious accommodations, incredible amenities and fine dining. Rooms and suites offer luxurious bedding, 42" flat-screen TV, high-speed Internet, laptop-size safe, mini-bar and rainforest shower. Extensive spa treatments are available at Quan Spa along with our 24-hour Health Club and outdoor swimming pool. With over 1,226 square meters of function space, event planning and catering, we commit to make your event unforgettable. Experience the finest of luxury hotels in Shenzhen, China at the JW Marriott Hotel Shenzhen, ideal for your China Hi-tech Fair needs! ... more   less 
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Also Known As:
Jw Marriott Shenzhen

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