This is not a first time we go to this hotel.
We have went to this hotel for summer holiday.
Before we go to this hotel we have already raise the special request by the Virtual Concierge of Marriott. And, I have got the confirmation mail to my mailbox.
During the check-in process, the front desk said, they have not received any special request. So, I have show them the email of their confirmation. And, they have committed to fulfilled my requests.
But, the case is, they have not fulfill all our requests finally. For an example, there's a birthday cake request as we have a family member who have birthday during living in this hotel. And, this is available for select in Virtual Concierge as we requested. Finally, we have made two calls and wait for more than an hour before the cup cake delivered. The staff of the hotel in the calls always said, it will be delivered immediately. But, we need to wait for more than an hour finally.
Also, to make the picture clear for communication, we have send a mail to describe this case and asking for resolution. But, up to we checked out from the hotel, they have no respond about it.
It's disappointed for the service for JW Marriott as we have long relationship with Marriott.
Hope it can have improvement in the coming future.
- Official Description (provided by the hotel):
- Discover one of the newest International luxury hotels in Shenzhen at the JW Marriott Hotel Shenzhen. Centrally located in the Futian Business District, our luxury International hotel in Shenzhen offers easy access to Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. Enjoy our Shenzhen luxury hotel first-class services, spacious accommodations, incredible amenities and fine dining. Rooms and suites offer luxurious bedding, 42" flat-screen TV, high-speed Internet, laptop-size safe, mini-bar and rainforest shower. Extensive spa treatments are available at Quan Spa along with our 24-hour Health Club and outdoor swimming pool. With over 1,226 square meters of function space, event planning and catering, we commit to make your event unforgettable. Experience the finest of luxury hotels in Shenzhen, China at the JW Marriott Hotel Shenzhen, ideal for your China Hi-tech Fair needs! ... more less
- Reservation Options:
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- Also Known As:
- Jw Marriott Shenzhen