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“Official visit - 3 night stay”

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Baolilai International Hotel
Ranked #21 of 2,755 Hotels in Shenzhen
Certificate of Excellence
Bengaluru, India
Level Contributor
100 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Official visit - 3 night stay”
4 of 5 bubbles Reviewed 13 August 2014

The Hotel is pretty good. Comfortable. Rooms are clean and so are the toilets. Extremely good standard for hygiene maintained. Spa and Gym is also good. Lighting in the room is nice. AC control is good. Overall hotel is good.
Problem can be for vegetarians. Not too many options for International food. Mostly Chinese. Indian food is not available. Even Pizzas are not great. So food will be an issue at this place.
Another thing - They keep "cloth" laundry bag in the room which cannot be used to carry your dirty linen back, as they charge RMB 40 for this cloth bag. They should keep some plastic disposable types which can be used by the guest to carry their used clothes.

Room Tip: International food options are limited and not great. Vegetarians will have struggle.
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  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank sandeepmohangupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bllhotel, Public Relations Manager at Baolilai International Hotel, responded to this review, 14 August 2014
Dear guest ,thank you for your detailed description of your experience staying in our hotel. We are very glad to understand points that we need to improve, and will reflect to our management team soon. Many thanks again and we look forward to your return in the future.
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420 reviews from our community

Traveller rating
    140
    236
    35
    4
    5
See reviews for
2
5
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171
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cardiff, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 30 July 2014

I have stayed in the Baolilai on many occasions because this is the only real option for me in terms of its location to the places I need to visit.
Although the hotel is very clean and decorated nicely I find the place to be soulless. The staff are polite but very rarely friendly or willing to engage in a conversation. The lounge area is nice but lacking something. So unless you are willing to sing karaoke down stairs in the club or sit in a lounge with all the life of a morgue, then as a westerner you’re options are pretty much limited.
The menus have never changed in the 3 years I have been going there, and the breakfast is one of the strangest experiences I have had in any hotel. It’s very hard to describe the experience other than a strange mix of both western and Chinese foods mixed together in no apparent logic order.
Also when you go for breakfast a member of staff swipes your room key and an automated voice sings “good morning to you”, Why can’t the staff just say good morning, surly this is more personal and would aid the hotel in giving its customers a more personal experience.
If I had a choice I would stay somewhere else, I stay in a lot of hotels and all the ones I consider to be the best are the ones that take the time to get to know you and make you feel special during your stay.
This hotel lacks the personal touch which is a real shame because it could be very, very good indeed if they took the time to understand the needs of not only there Chinese customers, but also their customers from other areas of the world.
Mini bar is also a waste of time unless you like beef jerky or nuts.

Room Tip: Ask to be accommodated as high as possible to get you away from the constant car horns and street no...
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  • Stayed June 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bllhotel, Guest Relations Manager at Baolilai International Hotel, responded to this review, 31 July 2014
Dear Michael ,thank you for letting us know problems that appeared during your stay. Kindly allow us to apologize for the unpleasant experience. We've reflected it to our operations team and notified our management as well. You can be assured actions will be taken immediately to ensure you a perfect stay during your next visit. Look forward to your soon return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Slovenia
Level Contributor
85 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 28 July 2014

I stayed in Baolilai hotel for one night. Room was clean and acceptable, hotel stuff friendly. I did not have a good sleep because german neighbors have been loud during the football match Brazil : Germany, specially after they scored 7 goals :) I was disappointed with the selection of food for breakfast, due to low variety of continental dishes. I also did not enjoy hot and high humidity weather outside the hotel.

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Cibi88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bllhotel, Public Relations Manager at Baolilai International Hotel, responded to this review, 31 July 2014
Dear Guest ,Kindly allow us to apologize for the uncomfortable experience, meanwhile we will investigate into details and improve our service according to hotel standard. In terms of food, actually Shenzhen Baolilai International Hotel is home to four restaurants and bars with flavors from around the world.It would be our pleasure to introduce more about our restaurants or the other facilities to you if your schedule is allowed upon your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noida, India
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 26 July 2014

Well normally from name you expect this to be completely international hotel but it is not. Rooms excellent, environment excellent, A very well managed hotel but food and breakfast is not international. You dont get much variety and western food. Its mostly a good chinese food with many options. But if you are looking for international food, very few options. Their revolving restaurant is a highlight and you must visit. It has nice view of Shenzhen sea/airport and city. must visit place. Bit costly but value for money if you can enjoy their cuisine. expect bit more courtesy from their staff. good for short term quick stay.

Room Tip: try to take on top floor. enjoy nice view.
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  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DKSingh52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bllhotel, Public Relations Manager at Baolilai International Hotel, responded to this review, 27 July 2014
Dear Guest ,thank you for your comment. It's a pity that we were not able to fully meet your expectation, however it's always our endeavour to ensure great experience to all our guests. We will certainly further look into every detail to further enhance our service and food quality. Wish you all best and look forward to your return in a near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 10 July 2014

This is a nice hotel, however the impression that I got from it was pretty dull. It's a good looking hotel, the rooms are nice and clean, probably one of the better hotels in the area.

Breakfast buffet had a very limited range of "western/continental" food, its mostly asian, which is understandable of course, but too bad if you don't appreciate an asian breakfast.

  • Stayed October 2013, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank JennyMariaL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bllhotel, Public Relations Manager at Baolilai International Hotel, responded to this review, 10 July 2014
Dear Guest ,Kindly allow us to apologize for the unpleasant experience. and thank you for letting us know problems that appeared during your stay. We've reflected it to our operations team and notified our management as well. You can be assured actions will be taken immediately to ensure you a perfect stay during your next visit. Look forward to your soon return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
114 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
3 of 5 bubbles Reviewed 29 June 2014

Twenty minutes away from Shenzhen airport. Nice property with decent size and comfortable rooms. Good A/C and bathroom amenities, Why I gave it an average rating was the service and food. No one smiles in this hotel, from the front desk to the restaurant staff. Attitude is like they are doing you a favor by serving you. Not friendly at all. The food at the restaurant is downright poor for a so called 5 star hotel. Dinner was tasteless and the breakfast was meager and equally unappetizing. I'm looking forward to the new airport hotel in Shenzhen.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PDX16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bllhotel, Guest Relations Manager at Baolilai International Hotel, responded to this review, 1 July 2014
Dear Guest , kindly allow us to apologize for the uncomfortable experience, meanwhile we will investigate into details and improve our service according to hotel standard. In terms of food, actually Shenzhen Baolilai International Hotel is home to four restaurants and bars with flavors from around the world.And there are varieties of mattress .It would be our pleasure to introduce more about our restaurants or the other facilities to you if your schedule is allowed upon your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 14 June 2014 via mobile

I am flying to Hongkong today and made a reservation to stay at this hotel for about 10 days. Reservation process went without an issue. I hope the check in process will be smooth also. My room listed on the reservation is not on their website. I hope I reserved the right suite. This will be my first tine staying any other place than Intercontinental Shenzhen, I hope its just as good.

Stayed June 2014, travelled on business
Helpful?
Thank Hyun K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bllhotel, Guest Relations Manager at Baolilai International Hotel, responded to this review, 19 June 2014
Dear Guest ,thank you for your comment. It's a pity that we were not able to fully meet your expectation, however it's always our endeavour to ensure great experience to all our guests. We will certainly further look into every detail to further enhance our service. Wish you all best and look forward to your return in a near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baolilai International Hotel

Property: Baolilai International Hotel
Address: Fuyong Avenue, Fuyong Town, Bao'an District, Shenzhen 518103, China
Region: China > Guangdong > Shenzhen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#15 Business Hotel in Shenzhen
#16 Spa Hotel in Shenzhen
#21 Luxury Hotel in Shenzhen
#23 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Baolilai International Hotel 5*
Number of rooms: 502
Official Description (provided by the hotel):
Shenzhen Baolilai International Hotel is a large-scale international business hotel construct ted with the standard of a premium five-star hotel and with the full investment from Baolilai Group. Covering a total land area of 25,000 square meters, and with the total construction area of over 110,000 square meters, the hotel has a fashionable and exalted appearance and integrated the modern and simple construction style. The hotel is located in the center of Fuyong Town in Bao'an District of Shenzhen, adjacent to the Town Hall of Fuyong, Wanfu Shopping Mall and Fuyong Bus Station and with Feng Huang Mountain in the opposite side. It's close to the No.107 National Road and Guangzhou-Shenzhen Highway and is only 5-mitune-drive away from Shenzhen International Airport, enjoying a convenient traffic system. The hotel has 502 luxurious rooms of various styles. The large-scale multi-functional banquet hall and conference rooms, Chinese restaurant, western restaurant, Japanese restaurant, supreme Cantonese cuisine restaurant, Cigar Bar, Lobby Bar and the revolving restaurant, etc., as well as the well-equipped health-keeping and recreation facilities such as the luxurious KTV night club, the super-large sauna water cure club and swimming pool, gym, chess and poker room, billiards room and tennis courts, etc. make the hotel an ideal choice for your recreation, business and conference activities. Baolilai International Hotel is the Nearest 5-Star Hotel from the Shenzhen Airport. ... more   less 
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Also Known As:
Baolilai International Hotel(Fuyong) Hotel Shenzhen

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