This is my second trip to the Ritz in Shenzhen, China. For the price and considering what you get for your money, I would not recomend this hotel. Past trip we stayed on the club floor and only real complaint was that when I tried to check out downstairs in main lobby it took 30 minutes for the staff to complete the check out.
On this trip we had more problems. We arrived very late, and the hotel driver was waiting for us at the airport and was very nice. The car was good. Check at 1am was little slow, seems like they cant get through their internal computer systems quickly. For some reason it feels like they have to go through a lot of steps on their internal system to get a guest checked in.
Finally we got to our room, on ther regular floor this time, not the club floor and feeling exhausted but hungry decided to order some room service before trying to sleep. Fist call to room service and someone picks up the phone and right away hangs up. Ok, mistakes happen. 2nd call they tell me sorry, they will call back in few minutes, and then hang up again. Few minues later (remember this is after long flight and now close to 2am) I call again and am told there is only one room service staff on duty and they are busy making a delivery, can I call back in ten minutes? My wife wants to know if this is the same guy that will be cooking the food too! Finally i need to call the duty manager and complain, asking him to pass on my order (for Wonton Soup) to the one room service staff. 20 minutes later the duty manager comes up with the soup and tells me there are extra noodles and it is free for me. I apreciate the gesture of extra noodles and no charge for the food, but come on! Ritz Carlton charging 500 dollars or more a night should have more than one room service staff taking orders and delivering food!
At this point my wife notices the room is hot and uncomfortable and a.c that has been running for an hour is not helping. However as we have already complained about room service and it is past 2am we dont have the strength to call again and instead fall asleep in the hot and stuffy room.
If this was a 3 star 60 dollar room i would say ok, par for the course, but for the Ritz really unacceptable. Next time will try the Grand Hyatt.
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- Also Known As:
- The Ritz-Carlton, Shenzhen Hotel Shenzhen