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“Money well worth spent”

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The Ritz-Carlton, Shenzhen
Ranked #2 of 2,827 Hotels in Shenzhen
Certificate of Excellence
Reviewed 27 August 2013

Stayed at this hotel on a recent business trip and was pleasantly surprised by the staff , the rooms and the food. The staff where friendly at all times and spoke good English which is a bonus in Shenzhen..

The rooms where very spacious and clean and the soaking bath tub was brilliant after a long day in meetings.

Loved the swimming pool couple of floors up as well.

Definitely recommend this hotel for any business travelers.

  • Stayed: June 2013, travelled on business
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Thank panta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 20 August 2013

This hotel is very overpriced for what it is. they charge 2000+ for a room, 1000+ for a tasteless buffet and still want to charge you for milk for your coffee. Final straw. No perspective at all. Avoid at all costs. And by the way breakfast is extra and there is a building site next door.

Fi A.., London and Shanghai +8613621747314

  • Stayed: August 2013, travelled solo
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Thank fagladious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2013

So much of this Hotel is very nice i.e., the service, the bar, the pool and the bathrooms but it feels as though it is becoming a little dated. The decor in my room was pretty awful but may appeal to "Chinese mainland" non taste buds, with the frilly lampshades which were truly awful. The coffee shop was good but the Italian restaurant has clearly had better menu's and management, they were far too "friendly", which was really irritating and left an awful impression of the management.

Room Tip: Always get a high floor
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  • Stayed: July 2013, travelled on business
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Thank FullerGriffins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2013

Everything you expect from a luxury hotel and more. Fantastic rooms, great bathrooms, wonderful service. Gym has high quality equipment. Pool is great.
If this hotel is one of your choices. Go no further - book it today! Wonderful!

Room Tip: All rooms are great - I had 1108 - Fabulous!
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  • Stayed: July 2013, travelled solo
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1  Thank petitebrioche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2013 via mobile

I spent one night at the exceptional Ritz-Carlton Shenzen and I will return to Shenzen again next month JUST to experience again the sensational customer service and peaceful, relaxing nature of this property!

High-class, top notch service from Ritz staff the moment you step in the door. And it never lets up.

Breakfast buffet is the largest and best I have ever experienced in my entire life. Delicious and every food you can imagine!

Room was perfect, and the bathroom especially was luxurious.

At night when I arrived back to the hotel tired and hungry for a takeout dinner from a nearby local restaurant a few blocks down the road, the concierge places the call and ordered the food for me. When the restaurant informed us that it was too late at night and hotel delivery was no longer available, the Ritz staff quickly dispatched a concierge staff member to run down the street to pickup my food and then they delivered it right to my room. It is this kind of polished, gold-standard customer service that makes Ritz-Carlton Shenzen among the top three hotels in which I have ever stayed.

  • Stayed: July 2013
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2  Thank youngtraveldude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2013

Fantasic location near CBD and shopping mall. Room decoration will amazed you. Bathtub is much nicer than the one in JW marriott. Dinner buffet is high quality but the selection is limited. If you never stay at any other Ritz, this one is worth to try at reasonable price compares other properties in Asia.

  • Stayed: October 2012, travelled on business
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Thank Ga3990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2013

Spent 1 night at this outstanding property and was thoroughly impressed. Ate breakfast at the buffet and it was unbelievable with a plentitude of western and Chinese options. Ate lunch at the Chinese restaurant in one of their very cool and exclusive private rooms and this experience was first class as well.

The room itself is spacious, i measured the bed at being 15-feet in width which is huge. Three TVs in the room, one in sitting area, one in bedroom and one in bathroom. A minor complaint is that the remote control for the tv is very powerful and it would consistently turn on all 3 TVs at once.

Staff was polished and
great...especially the girls on the
Lounge level.

And don't forget about the pool and fitness center which are both as good as it gets for hotel facilities

The best thing is that I get to return in mid July for 5 nights... So get that buffet ready!

  • Stayed: June 2013
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Thank TPM805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Shenzhen

Address: 116 Fuhua San Road | Futian District, Shenzhen 518048, China
Phone Number:
Region: China > Guangdong > Shenzhen > Civic Center
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Shenzhen
#1 Spa Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#2 Luxury Hotel in Shenzhen
#58 Best Value Hotel in Shenzhen
Price Range: £148 - £401 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Reservation Options:
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen

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