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The Ritz-Carlton, Shenzhen
Ranked #2 of 2,817 Hotels in Shenzhen
Certificate of Excellence
Reviewed 21 November 2013

I was back in Shenzhen on business, and was pleased to revisit this hotel.

I am still very impressed with friendly and helpful staff, large rooms with a fantastic bed, great baths and showers, and delicious food. The hotel is in a great location as well.

Still highly recommended.

  • Stayed: November 2013, travelled on business
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Thank Jo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 14 November 2013 via mobile

After three nights at Hong Kong ritz a quick stop here. Nary a doorman or bellman to be seen. Sat while a family tried valiantly to fill car w luggage while Blocking the front doors. By the time We Inched forward, still nobody to greet, take bags, point us in the right direction -- maybe ok at courtyard! Business center helpful, lobby lounge solid, front desk ok. Special recognition to Mickail (sorry for spelling!) she is lovely and helpful! Marriott platinum guest.

Stayed: November 2013, travelled on business
Thank ct3408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2013

although i stayed there only one night it was great.
the room is really large and well modernly decorated.
the service and the personal were great especially the young Israeli that was on the managers training program.
i have been many times in ShenZhen in the Marco Polo and this one is much better and reasonably priced as well

  • Stayed: November 2013, travelled on business
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Thank AM3108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2013

We stayed in the RITZ for 5 days while visiting factories and the convention center across the street from the hotel. The service is top notch. Always had at least 4 people near the front door to greet you and ask you if you needed assistance. We arrived late and we were hungry and decided to run to the local 7/11. When we asked where one was the check in clear told us to follow him and promptly took us around the hotel, down an alley and into the local mall. You would of course never get that type of service in the U.S. but it was nice to feel special every once in a while.
I am a picky eater so it was difficult for me to find western type food anywhere. The breakfast buffet did have some western food such as eggs, bacon, bread pancakes ect. But lunch and dinner were mostly Chinese. (not american type Chinese)
We eventually found a Macdonalds, Kenny Rogers and A pizza Hut ( in mall) Four seasons (hotel) just opened up next door. Has a wonderful western restaurant but it was in processes of soft opening while we were there so mostly it was void of customers.
Overall the people were wonderful. I was surprised that there were new high end luxury cars stopping in quite a bit.
Breakfast was included in price for us. (full price would have been way to high). Hint: you can buy soda and water bottles for about .35 - 50. cents each in the mall vs $9.00 in hotel room.

  • Stayed: October 2013, travelled on business
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Thank optiview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2013

My first stay at a Ritz and I think I'm hooked. Previously my favorite hotel was the Pudong Shangri-la in Shanghai, but this topped it. Beautiful room and bath, impeccable service, excellent Club lounge and meeting services. Spent a week here and found it (esp. the Club level) to be a home away from home. Spent so much of the time working, eating and relaxing in the Club lounge (and accompanying meeting room) that I can't comment on the other restaurants and services. First long stay in Shenzhen so I also can't compare to other local properties, but if you're here for a convention you can't beat the location across the street from the Shenzhen Convention Center. Easy access to the subway and other parts of Shenzhen; just watch out for horrendous car traffic during rush hour. The only downside is that it's in Shenzhen, and there's not much reason to visit here except business. But if you are here on a biz trip, this is a great place to stay.

Room Tip: Club level is excellent if the added cost makes sense - gives you access to lounge with food, drinks...
  • Stayed: October 2013, travelled on business
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Thank sucheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2013

This is my favourite hotel in Shenzhen and when I travel there, I always try to book this hotel.

The staff and the service they provide are great and they try to make an effort to remember you personally. It resulted in me being given every morning a breakfast bill with the wrong room number (as they did not remember correctly who I was), but at least they made the effort.

Breakfast buffet is by the way excellent. There is a lot of choice in everything. I was staying for almost two weeks in this hotel and I did not get bored with the offering.

The rooms are just great, there are spacious, quality of the bed is good and the bathroom is just wonderful with separate shower and bath. Also the televesion next to the bath is a nice touch.

Newspaper was delivered every morning and on sundays I received some complementary chocolate.

Location is good, the hotel is located on top of a metro station and from there it is very easy to get anywhere you want in Shenzhen.

I also really enjoyed the outside swimming pool and the spa. Especially a dive in the pool is nice after a long day work or just before breakfast on a sunny morning.

If i have to name a downside to the hotel, it could be the price point, it is a bit more expensive than its competitors but if you can get a good deal there is no reason not to go to this hotel.

  • Stayed: January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank Spaceman358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2013 via mobile

One of the best! Stayed at a ton of hotels and this one far exceeds my expectations. I recommend. Also, it is far cheaper than the Ritz- Carlton in the US. The Club access is incredible as well. The rooms are great. The only negative that I have is most of the staff doesn't speak English, at least not fluent. They know the basics but that is it. Some times hard to communicate.

Stayed: October 2013, travelled on business
Thank Cokemarine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Shenzhen

Address: 116 Fuhua San Road | Futian District, Shenzhen 518048, China
Phone Number:
Region: China > Guangdong > Shenzhen > Civic Center
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#1 Spa Hotel in Shenzhen
#2 Luxury Hotel in Shenzhen
#57 Best Value Hotel in Shenzhen
Price Range: £159 - £360 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Reservation Options:
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen

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