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“Excellent hotel with wonderful service”

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The Ritz-Carlton, Shenzhen
Ranked #2 of 2,843 Hotels in Shenzhen
Certificate of Excellence
Reviewed 4 December 2013

Visited Shenzhen for the first time and delighted to have stayed at the Ritz Carlton. You must upgrade to the Club level - it is well worth it. A lovely experience on the 26th floor lounge - relaxed, quiet with attentive staff, clearly focused on you having a relaxing start and end to the day. The buffet breakfast in the lounge is great - far better than many others. Complimentary drinks in the evening from a full bar - including champagne. Lovely large rooms - great showers and roll top baths. Thoroughly recommended!

Room Tip: Update to the club rooms - the lounge experience is worth it
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  • Stayed: November 2013, travelled on business
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Thank 2809GPL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 28 November 2013

I stayed there in November for the first time but had a rather negative experience.

The key problem is the poor soundproof of the room. Not sure how much due diligence Ritz had done to choose this building, but the soundproof is so bad that the love-making in the next room could be heard to details. Don't have other deep impression on the room - that is probably a sign of ordinariness.

Breakfast is bad too. Could not figure out it was Western? or Chinese? or Cantonese? Basically a lost identity.

Location is worse compare other 3 hotels around (Shangri-La, Four Seasons, and Sheraton). Walking to office buildings is a bit far, but taking a taxi is too short.

Lastly, I showed the front desk of my Marriott Rewards card at check-in, but somehow they did not credit the nights to my accounts. I had to call and ask for a correction, and still waiting to be corrected.

Likely I will not stay in this one again.

  • Stayed: November 2013, travelled on business
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1  Thank GGLI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2013

I felt really warmly welcome in reception, during breakfast, at the spa, everywhere. Service attitude was indeed through whole staff. View from bath in bathroom including small TV was also quite unique.

  • Stayed: November 2013, travelled on business
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Thank Ilkka H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

Very professional staff throughout the hotel and especially so at the Club Lounge. Staff that genuinely care about your well being and preferences from check in through to restaurant bookings to your tea preference. This hotel performs to a consistent level with other top RCs I have stayed at.

Apart from some minor improvement required in the housekeeping department (we asked for them to return 15 minutes later for turn down service; but they never came), this hotel does well.

Will certainly return.

  • Stayed: November 2013
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Thank HK0210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2013

I was back in Shenzhen on business, and was pleased to revisit this hotel.

I am still very impressed with friendly and helpful staff, large rooms with a fantastic bed, great baths and showers, and delicious food. The hotel is in a great location as well.

Still highly recommended.

  • Stayed: November 2013, travelled on business
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Thank Jo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2013 via mobile

After three nights at Hong Kong ritz a quick stop here. Nary a doorman or bellman to be seen. Sat while a family tried valiantly to fill car w luggage while Blocking the front doors. By the time We Inched forward, still nobody to greet, take bags, point us in the right direction -- maybe ok at courtyard! Business center helpful, lobby lounge solid, front desk ok. Special recognition to Mickail (sorry for spelling!) she is lovely and helpful! Marriott platinum guest.

Stayed: November 2013, travelled on business
Thank ct3408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2013

although i stayed there only one night it was great.
the room is really large and well modernly decorated.
the service and the personal were great especially the young Israeli that was on the managers training program.
i have been many times in ShenZhen in the Marco Polo and this one is much better and reasonably priced as well

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AM3108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Shenzhen

Address: 116 Fuhua San Road | Futian District, Shenzhen 518048, China
Phone Number:
Region: China > Guangdong > Shenzhen > Civic Center
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#1 Business Hotel in Shenzhen
#2 Luxury Hotel in Shenzhen
#58 Best Value Hotel in Shenzhen
Price Range: £155 - £311 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Official Description (provided by the hotel):
Discover luxury at The Ritz-Carlton, Shenzhen. A gem among hotels in Shenzhen City, China, we offer a perfect blend of modern comforts and worldwide elegance, in a superior setting near the Shenzhen Convention Center and the Exhibition Center in the Business District. ... more   less 
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen

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