Stayed in room 2508, premier club room on 19/6/14 - 21/6/14.
Best in Shenzhen, significantly better than St Regis in Luohu area or Hilton in Shekou, Staff was attentive and did not show a "black face" when I did not leave a tip for in room dining service. Try doing this at St Regis and you will be evicted, figuratively of course.
Was not upgraded when paying for a premier club room. Believe I may have been entitled to "upgrade to the next room category, subject to availability" under the AMEX Fine Hotels package. Did not raise the issue due to the "subject to availability" clause.
Below average at club lounge and also in room dining. In this regard, St Regis beats Ritz Carlton by a mile. Food at Ritz, circa 200rmb all inclusive for a beef noodle soup for example, are not only expensive and at best lifeless in taste. I don't expect to eat a live cow but expect more life out from my 200rmb noodle soup.
Prompt. Receipt should perhaps elaborate more on how the expenditures are incurred instead of lumping dining and accommodation cost together plus netting off against a US$100 voucher I was provided. To be fair, part of this problem was caused by myself booking the room with AMEX Travel on one day and AMEX Online the next day, resulting in confusion.
Room. Average considering the near US$500 price and comparisons with likewise hotels in Shenzhen.
Hilton Shekou, being new provide much contemporary setup and is circa 20% cheaper. For US$500 price, I could live in a 176sqm ambassador suite with the guaranteed Hilton Honors Diamond upgrade.
St Regis Luohu for similar price provides an all round thorough view of Shenzhen regardless of whether you live in a lead in room or a super suite. Its curtain comes with 3 drapes, provide total darkness for sleeping. You could squeeze a dozen of chooks to death and no one can hear it. That's all good the sound insulation at this hotel is.
Crowne Plaza Landmark on the other hand has suites similar to the Ritz at half the price.
Main reason I won't stay here again. Wireless and in-room wired service provides reasonable internet speed. However, it blocks my access to Gmail and Google Drive on all 3 of my laptops. Suspect this is due to the government blocking access to Gmail & Google Drive related sites. Didn't have this issue however when I used my 2g/3g mobile to access gmail & Google Drive and certainly not so at Hilton Shekou where I am staying now. This is a serious impediment to work and I have lots of to play with.
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