Checked in with my 10 year old daughter expecting to stay 3 nights and then move to a more "kid-friendly resort-ish" hotel when my husband and 8 year old daughter arrived. We finally forced ourselves to leave about 10 days later.
While this hotel certainly caters to a business clientele and has an excellent central business district location and is steps away from a metro station, they excelled at making my two daughters feel like princesses. I cannot praise the staff in Guest Services and the Club Lounge enough. If they even overheard my children talking about something they made it happen. Private cooking lessons with the chef - complete with chef uniform - check, want a cookie with a Hello Kitty on it - check, want a kid-size robe - check, want chicken congee and we only have pork on the buffet - we will make chicken special for you, want to learn Chinese and make Chinese Valentine Day Cards - done. All with the biggest smiles. If would not have believed it if we had not been seeing it. Jack, Annie, Ashley, Micthel, Millie, Wayne, Eudrado, Andre, Nina, Christine and so many others made their introduction to China flawless.
The staff also know how to make certain adults are just as taken care of, they helped me get a cell phone, set up cell phone service, arrange for overseas wire transfers when needed - and even taught me how to use the washing machine at our new apartment. Their attention to detail is amazing - one of the staffed noticed that I had a slight limp when I got out of the cab one day and within minutes had arranged delivery of medical supplies to my room treat a heel blister - and I had never even mentioned I had one.
We have stayed at two other Ritz-Carlton's in Asia in the last 90 days - and they were also very service driven - but the Shenzhen location has set the bar to which we will now compare all others level of service...it was that exceptional.
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- Also Known As:
- The Ritz-Carlton, Shenzhen Hotel Shenzhen