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“Life's too short to miss the Ritz” 5 of 5 bubbles
Review of The Ritz-Carlton, Shenzhen

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The Ritz-Carlton, Shenzhen
Ranked #2 of 2,748 Hotels in Shenzhen
Certificate of Excellence
San Diego, California
Level Contributor
107 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Life's too short to miss the Ritz”
5 of 5 bubbles Reviewed 16 August 2010

Can't say enough about my stay at the Ritz. A very small tip to the bellman and he took care of me the entire trip. I came back from a long walk after dinner and was very hot, but the pool was closed. He not only opened the pool for me, he went and found towels and adult beverages as per my request. Additionally, I wanted to take a client to dinner and neither of us speak Mandarin. I asked the concierge for a recommendation. Not only did she make a great recommendation, she accompanied us to the restaurant and translated the entire menu and ordered for us. All that, and she refused a tip. I'll be back to the Ritz for sure.

  • Stayed June 2010, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mattitude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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831 reviews from our community

Traveller rating
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    173
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    5
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Shenzhen, China
Level Contributor
38 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 13 August 2010

Can watch TV while your are in bath.
Have two famous and cheap "drink tea" places around this hotel.
fast room service.

  • Stayed July 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank wilsonjing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
1 review
4 of 5 bubbles Reviewed 28 July 2010

My husband and I in the first half of 2010, the average monthly in the hotel accommodation, all hotel rooms and facilities are very good. Only one things, some shower rooms have shut the door cannot close, so after bathing in a pool of water left in the ground. The attitude of their staff is generally good, but some details need to pay attention, as if we had accommodation at more than six times within six months, but no staff consultation or remember our name, not to give a warm feeling, fortunately, the return of a smile. In previous check, the front desk staff cannot effectively and swiftly to complete the formalities, in this regard is need to improve. Restaurant staff services is good, need to commend the staff of the fitness room, they need to be considerate tenants. On the whole, this hotel in Shenzhen are our first choice.

  • Stayed May 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jeffwing2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siesta Key, Florida
Level Contributor
255 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
5 of 5 bubbles Reviewed 12 May 2010

I can only agree witht the rest of the reviews. The hotel is superbly located for conventions, as it is accross the street. THe staff was excellent and staying on the Club Floor was terriffic - the club on the 26th floor is a nice refuge indeed.
Spa was nice - massage was terriffic - staff was fantastic.

  • Stayed April 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mdbasile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davao City
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 April 2010

Picked the Ritz Carlton because of its proximity to the Convention and Exhibition Center and after reading member reviews. Stayed 2 nights at a Premier Room with City View and so glad that we did.

The Ritz Carlton is located in the central Futian Business District of Shenzhen immediately across the Convention and Exhibition Center. The MTR station is located right behind the hotel. The hotel itself is elegant and impeccably clean, the staff very pleasant, efficient and spoke perfect English. My Premier Room was beautiful in a homy kind of way, the sleeping and bathroom area separated from the lounge and foyer by a free standing divider cabinet which held an LCD TV on each side, giving one the option of watching while in bed or lounging on the sofa. Pillows were in abundance and the sheets felt nice to the skin. There was a third TV in the bathroom by the bath tub (which, unfortunately, didn’t have a window view as described by some members) . The view from my room was that of a parking lot and other buildings which, at night, were lined with lights that blinked like Christmas trees. Our accommodations came with complimentary welcome treats, broadband internet connection (Facebook, Twitter and Youtube, however, is blocked in China, too bad!) and daily newspaper. The hotel served a good breakfast buffet of Asian and intercontinental choices and everything tasted great. Also enjoyed my dinner at their Italian Restaurant, the Paletto, and given the quality of the food served, I’d say all was reasonably priced. I cannot emphasize enough how efficient and helpful the Ritz Carlton staff was, I relied on them for directions because pretty much everything (signs on buildings, streets, etc.) was in Chinese. The bellman even walked all the way with us (bringing our luggage) to the Golden Central Hotel which was a good 500 meters from the Ritz where he helped us book a limozine (mini-van) ride back to Hong Kong.

The Ritz Carlton, without a doubt, deserves the No. 1 spot on the list. I definitely recommend this hotel and would stay there again the next time I go to Shenzhen.

  • Stayed March 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank theboxedpluto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malahat Vancouver Island
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 27 March 2010

The 3 days I spent at the Shenzhen Ritz-Carlton were a real treat, turning a business trip into a mini holiday. The hotel is only a year old and very nicely fitted out in a modern Zenny way, especially the gym, spa & outdoor pool. My room was immaculately clean on arrival and kept in perfect shape over the 3 days. The food totally exceeded my expectations with their well balanced offerings of Asian & Western dishes. The complimentary in room wireless internet was a total welcome surprise. Our meeting facilities were well equipped and the service staff were always on the ball when we needed assistance. The hotel is located directly across the street from the Shenzhen Exhibition Centre, 10 minute walk to a huge shopping centre and steps away from the subway line that takes you to the Hong Kong border, so location wise this place is hard to beat. Finally my 5 star experience would not have been possible without the genuinely caring attention from all the staff, they were always there when you needed them and had a quick solution to my needs.

  • Stayed March 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LongDistanceAgain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
134 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 bubbles Reviewed 23 January 2010

I have stayed at the Ritz Carlton Shenzhen 5 separate times since it opened in 2009 and it is emerging in my eyes to be one of the premier properties in South China. It is beautifully decorated, the rooms large and well appointed and the staff is incredible.

Upon arrival at the front door, the staff remembered my name and were very helpful to my colleagues who had not stayed at the Ritz before. Check-in was flawless and Cora, the woman that seems to always check me in, was excellent as always. She is extremely polite, engaging and helpful.

The rooms are fantastic. They have used only the highest quality materials (which is unusual even for major western chains in China) and the layout is great for both relaxing and working. The desks have plugs which take UK, Euro and USA plugs so no adapter is needed. The phone is a small wonder with a computer to link you with service in the hotel, as well as the ability to submit your own wake up call. It sits upright, so the speaker phone is clear and easy to use. The bathrooms are massive with a huge, deep, footed soaking tub and a separate shower and toilet area. You are also treated to a TV above the tub which complements the huge TV and iPod adapter in the main living area. Outstanding!

I ordered room service for breakfast twice and both time it was simple to order (not always easy in South China - especially when you order decaf coffee) and very quickly delivered. It was excellent.

The staff, though, is what makes this Hotel my favorite in China. While waiting to meet my colleagues in the lobby, the staff brought me a glass of water without prompting. As well, each and every staff member addressed me by name. They were polite, professional and very helpful without being overwhelming as some Hotel Staff in China can be.

I cannot recommend this hotel enough - Excellent rooms, great layout and amazing staff. This may be the perfect business Hotel!

  • Stayed January 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 2W3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Shenzhen

Property: The Ritz-Carlton, Shenzhen
Address: 116 Fuhua San Road | Futian District, Shenzhen 518048, China
Phone Number:
Region: China > Guangdong > Shenzhen > Civic Center
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#1 Spa Hotel in Shenzhen
#2 Luxury Hotel in Shenzhen
#56 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Ritz-Carlton, Shenzhen 5*
Number of rooms: 280
Reservation Options:
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Also Known As:
The Ritz-Carlton, Shenzhen Hotel Shenzhen

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