Stayed here with friends and parents over New Years Eve.
The hotel entrance and driveway was a little hard to find by car, we ended up going into the hotel's garage and entering the hotel from underground which was a little annoying with our luggage. Signs on the road should be more visible. Even after we found it, we would still miss it sometimes and have to drive back again. The hotel is near the Louhu border crossing into Hong Kong which is nice.
The ground floor lobby desk is small and unassuming and from the direction we came, almost didn't even see it. We were directed to take an elevator up to the top floor those set of elevators operated to check in at the main lobby. It was an interesting concept for the lobby to be the top floor and the views were really nice. Check-in took a little longer than necessary.
This is the first time we asked what there was to do to celebrate the New Years celebration that night. We were told, nothing much would be happening since most people would cross the border and go into Hong Kong. We were told there was a bar district and that the hotel itself had a bar (The Penthouse) which we could go to if we liked.
We took another set of elevators to get to our room. The hallways were really dark which we didn't like. The room was a unique design, we walked through a bathroom with a shower and tub right in the center of the entryway before we entered the bedroom. The glass doors and walls of the bathroom frosted over when you slid them apart, which was a feature I really liked because it kept the bathroom nice and bright. I also liked the automatic lighting and dimming switches right next to the bed and the automatic curtains as well.
Before we went to explore the area, we asked hotel staff again to confirm something to do for the night. We were assured most people went to Hong Kong and that the Penthouse would be open if we would like.
After dinner, we went to the main Lobby, to take another set of elevators to the Penthouse. As we were waiting for the elevators, the staff at the desk asked us if we had reservations. We were informed that without reservations we weren't getting in to the Lounge. It was already 11:30pm. What could we do? We then went to ask Concierge for the bar district, who also tried to tell us about the Penthouse. We asked maybe other hotels in the area would have another lounge, but When we told them we didn't have reservations, they seemed shocked. I tried to give a complaint to another staff member, who also suggested we visit the Penthouse. I lost it a little bit at this point. Why would they tell guests who are asking for something to do and clearly do NOT have reservations anywhere to go to a place that is already fully booked. The staff all seemed really lost on what to say, do, or remedy this. They didn't even seem to think this was a problem at all.
At 11:50 We finally just went down to ground floor and asked for a map and directions to the bar district. After we were given this, we were told getting a taxi at this time would be impossible and walking there would be unsafe. This was just so frustrating! All the staff gave us more information than necessary, but none of it was relevant or useful to us in the end.
We walked around the outdoor area for awhile, then went back to the room. Happy New Year!
We did use the heated pool. The staff there were also nice. The jacuzzi in the changing rooms was so hot neither my sister, nor I could even get in past our ankles. The showers and amenities were nice. There is also a swimsuit dryer which was helpful since we were checking out that day.
Overall, I would stay here again, but I hope the service will have improved by then and hopefully the staff more trained and informed by then as well. The multiple elevators was also a little annoying especially if you're traveling with people with disabilities or who have trouble walking, but I don't think that can be fixed.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hyatt Hotels Corporation, Hotels.com, Ctrip TA, Odigeo, Agoda, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Grand Hyatt Shenzhen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Grand Hyatt Shenzhen Hotel Shenzhen