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“Fantastic hotel”

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Grand Hyatt Shenzhen
Ranked #5 of 2,755 Hotels in Shenzhen
Certificate of Excellence
Cupertino, California
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Fantastic hotel”
5 of 5 bubbles Reviewed 29 July 2012

I stayed here a few times and I finally got a time to review it. This is a great hotel to stay at Shenzhen. They are not too far from Hong Kong border. The hotel is connected to the posh shopping mall, MixC with brand names boutique. For convenient, the hotel is 10 minutes walk to MTR station (Grand theatre exit). You can get around Shenzhen with MTR so it is a plus for staying at this hotel.

Room size is huge compare to hotels in HK. I stayed at their club floors (above 25 floors) and the layout of the room is quite strange as they put shower in the center of the room. Diamond amenity consists of fruit plate and cookies. Nespresso machine and tea pot are in the room as well. Local brand toiletries with strong minty smell.

As diamond member, you have access to their grand lounge at 25th floor. The lounge has free breakfast in the morning and hot snacks from 5:30 to 8:30 daily. Concierges at lounge are friendly and speak excellent english. Beautiful city view from the lounge area.

Spa, swimming pool and health club are at 3rd floor. I didn't use the spa yet so no review there, but the health club and swimming pool are tastefully designed. Separate locker rooms with shower, sauna and hot tubs. The attendant did an excellent job to keep the locker rooms clean.

There are few restaurants choices at the hotel. The show kitchen buffet at 32nd floor, 1881 northern chinese food at the ground floor, along with La Terraza italian restaurant. I believe there are few others restaurants at the top floor that I have not try yet. My favorite is 1881 chinese restaurant, on the spicy side but the food is excellent.

Overall, this is a good place to stay at Shenzhen. Great amenities by Grand hyatt and convenient to roam around town.

Room Tip: Rooms at club floors (25th floor and up).
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  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank atan48842
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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693 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Francisco, California
Level Contributor
142 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
5 of 5 bubbles Reviewed 27 May 2012

I stayed here for two nights recently because everyone I knew who had been to Shenzhen seemed to have stayed here. I can see why. Service was excellent, the rooms were beautiful and comfortable and the food was very very good.

The breakfast buffet was not cheap, but is the most extensive I've seen with four stations. One Western friend who is a longtime resident of the city told me that this was the best hotel in town despite the fact that Ritz-Carlton and St. Regis are here, in part because of the high quality of food (he says they lose money on the buffet).

Spa is also highly recommended. Again, it's not cheap. But it was worth it after a day of work. Despite the fact that I was the last appointment of the evening (10:30pm for a 90 min massage), the masseuse took her time with me and I didn't feel rushed to leave at all.

The hotel has a unique design. They put the lobby on the top floor, and the rooms underneath, so you have to go the very top and then switch elevators to go down to your room. But the tradeoff is that you are treated to beautiful views every time.

The area that the hotel is in is one of the toniest and very safe.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ykwriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
auckland
Level Contributor
91 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 10 May 2012

WE were in town with the family for a conference in April. We had reserved a 2 bedroom apartment and couldn't have asked for better. the shower was trully awesome, the service and room layout excellent.

We upgraded to the Club level so had access to the lounge with refreshments and snacks which proved to be a wise decision and would strongly suggest it as it allows you to feed the kids at any time.

we tried the Spa and had such an awesome experience we booked a treatment each day of our 4 day stay there - don't miss it.

We would definitely use this hotel again if in Shenzhen.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scottyAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashbourne, United Kingdom
Level Contributor
231 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
5 of 5 bubbles Reviewed 7 May 2012 via mobile

Been here about 3 or 4 times now, and it never fails to impress me. Great. Service, friendly staff, good rooms and decent food.

The club is worth the extra given the quality of the food and the length of the happy hours....

Stayed May 2012, travelled on business
Helpful?
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 1 May 2012

Have been coming to this property for a couple years and every time left more impressed with the level of service provided by the staff.

The Executive lounge, staffed by Wendy and her team is very helpful in ensuring that guests' needs are met. The study-like atmosphere encourages guests to just lounge around, reading or doing work. The staff go about quietly serving the customers in a personal, diligent yet unintrusive manner. A wonderful place to relax in the evening, during the Cocktail hour, enjoying the hors d'oeuvres, or just taking in the beautiful view of Shenzhen and the HK border.

The breakfast buffet at the 32nd floor (?) serves the best breakfast in Shenzhen for its fresh selection of fruit juices, grains, pastries, breads .... and a host of breakfast cuisines from around the world, all expertly prepared. Definitely my favorite juice bar here.

Add to that the fantastic location in LuoHu, adjacent to the high end Mix Mall, with its endless high end shopping, entertainment and food choices, definitely the place to go in Shenzhen.

Expensive? yes, but worth EVERY PENNY.

Room Tip: You can upgrade to better rooms for a bit extra, ask the staff when checking-in. Prepaying your buff...
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B0bD3m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 27 April 2012

I just wanted to thank you to each and everybody who was working that night in the French Restaurant,

it was a great night that they have created for me and for my colleagues. I really enjoyed the atmosphere and the great view, even we had a English problem but they know how to make a service.

thank you all, defiantly will come back

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DanielC229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dublin
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 24 April 2012

What a perfect place to hold a conference. Beautiful rooms, helpful staff, good location, great food and plenty of choice too for all tastes!! The leisure centre was great, as were the views! The only downside was the layout of the lifts. The first 3 days where a little confusing in getting around this massive hotel but once you knew your way around it was a breeze, and there are staff on every corner to help.

Room Tip: the higher the better - the views will keep you entertained for hours!!
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  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lodonovan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Shenzhen

Property: Grand Hyatt Shenzhen
Address: No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
Phone Number:
Region: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Shenzhen
#4 Spa Hotel in Shenzhen
#5 Luxury Hotel in Shenzhen
#45 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
Number of rooms: 471
Reservation Options:
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Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen

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