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“5 Star Luxury Hotel”

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Grand Hyatt Shenzhen
Ranked #7 of 2,767 Hotels in Shenzhen
Certificate of Excellence
Centerburg, Ohio
Level Contributor
150 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“5 Star Luxury Hotel”
Reviewed 30 March 2014

We spent 2 nights here by sheer accident but loved every minute of it. The hotel is so grand. The staff was very friendly and our room was over-the top. Very modern in appearance -black and white marble entryway and an all-glass shower with a rainwater shower head and separate tub . Beautiful. The closet area was large and equipped with a safe. The bed was very comfortable and our drapes were opened and closed by remote control. The television channels had English and Chinese stations so there was plenty of viewing choices.

The hotel was located next to a top scale mall and close to many dining options. For those traveling to Shenzhen on business, this would be the perfect place to stay.

Room Tip: We stayed on the 9th floor and were very comfortable there.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ScenicWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review, 31 March 2014
Dear ScenicWanderer,

Thank you for taking the time to write this lovely review of your stay at Grand Hyatt Shenzhen. We are glad that you experienced our authentic hospitality and had a wonderful stay. Your recommendation means a lot to us and we hope to welcome you back again on your next visit to Shenzhen.

Best regards,
Ross Cooper
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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705 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Regina, Canada
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 February 2014

I've stayed here a few times for work. The comfort level is outstanding. Rooms large and clean. Views from hotel lobby are great. Fitness centre quite nice and outdoor swimming pool good for lap swimming or lounging. Brunch and evening buffets are quite excellent. Location good, large shopping mall next door. Lots of restaurant choices there as well.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JT3062014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review, 4 March 2014
Dear JT3062014

Thank you for choosing to stay with us and taking the time to write this review. We are delighted to know that you enjoyed your experiences at Grand Hyatt Shenzhen and felt very comfortable with us. We look forward to welcoming you back soon.

Best regards,
Ross Cooper
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 24 February 2014

Since shortly after its opening, I have stayed here at the Grand Hyatt Shenzhen on numerous occasions. Initially, a few years ago, nothing seemed to work right. The staff was not knowledgeable, not even about the dining membership they had actually sold me.
Now, I must say, this hotel has improved tremendously. Everything works. The staff trained and can speak English. Having stayed at both the suite and the standard room, I suggest that the standard room is definitely good enough. It is very modern with the bathroom in the middle of the hotel room completely enclosed in glass. Wonderfully cool! The beds are very comfortable.
The hotel has many restaurants, what can I say, they are all very good. The buffet has many stations where you can try foods from all parts of the world. My favorite must be La Terrazza. Sit outside should the weather allow. At night, check out the highest bar in Shenzhen. Great view with cool music.
I always stay at the Grand Hyatt when in Shenzhen.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DocsLo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review, 3 March 2014
Dear DoctorLo

Thank you for choosing the Grand Hyatt Shenzhen and taking the time to write about your experience. I will share your review with our team as positive feedback such as yours fuel the pride in which we have in our jobs. We greatly appreciate your detailed recommendation of our service, rooms and restaurants and look forward to extending our hospitality to you again on your next visit.

Best regards
Ross Cooper
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 February 2014

This is the first time I stay in Grand Hyatt Shenzhen. Great location. But I found somehow confused about the elevator. Can I go directly down to the ground floor instead of going up to the lobby floor to get transferred to the right elevator? Also is it possible to watch TV while I was in the bathroom? (I stayed on the 15th floor.)

Will spent 2 more days ahead in March and hopefully i can get more familiarized with the hotel room facilities.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stella R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review, 20 February 2014
Dear Stella R

Thank you for choosing to stay with us at Grand Hyatt Shenzhen. Our hotel features two core set of elevators designed to enhance guest privacy – the express elevators provide high speed access to the public areas on the higher levels, and the guestroom elevators provide exclusive access for guests who have checked in. Watching TV in the bathroom can be enjoyed in many of our Suite rooms and when you return in March any one of our team would be delighted by the opportunity to introduce the hotel and room features to you.

Yours sincerely,
Ross Cooper
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 February 2014

We were always going to chill at the bar on the 33rd floor and once looking down to the restaurant area on 32nd floor, we saw what an amazing selection of food they had.
Since then, every time we go to Shenzhen we go to have lunch buffet. Actually, now the only reason to go to Shenzhen for us is the Grand Hyatt lunch buffet. The service is always great and the quality of the food is superb. We tried many buffets in different hotels and so far this one is the best.
However, the last time we went there (27.02.2014), when asking for another coffee/tea, we were told that we can only order one cup per person, that's it! This is ridiculous! If I order another cup of coffee I expect it to be served at the buffet or at least offer me the option of paying extra for it, which they didn't.

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
Thank The_potato_but_sweet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review, 11 February 2014
Dear The_potato_but_s

Thank you for your compliments on The Show Kitchen at Grand Hyatt Shenzhen. We are very proud of the passion and expertise that our chefs put into the wide selections of International cuisines prepared at The Show Kitchen and delighted that you consider it “the best lunch buffet EVER”. I would like to confirm that free-flowing coffee or tea is included with the buffet and apologise that our associate had misinformed you. I appreciate that you have brought this to our attention and we will address it during training sessions to ensure this does not happen again. While we are glad that The Show Kitchen is a reason for you to return to Shenzhen, we also hope that you will have the chance to savour the delicacies at the hotel’s other restaurants and bar on your next visit.

Best regards
Ross Cooper
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
55 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 1 February 2014

The room looks modern with its open-concept bathroom and walk-in wardrobe. Like most Asian hotels, the rooms are designed for men: no mirrors in the room and room is not sound-proof. I had to apply make up in the bathroom without natural sunlight. I could hear the traffic in my room on the 15th floor. No smoke smell in the non-smoking room. Room size is acceptable but not that large. Bed was comfortable. Strange lighting system. Window shades are ineffective for keeping sunlight out. They have a problem with their check-in system because someone came into my room while I was getting dressed. He said he was there to check the cleaning and thought nobody had checked in. I liked the paraben-free toiletries. The breakfast spread is wide. I did not notice at first the western counter with many types of egg dishes.

Room Tip: Ask for room on higher floor. Hopefully sound of traffic is softer.
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank working4vacations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review, 10 February 2014
Dear working4vacations,

Thank you for your review of our property. I would like to apologise for our associate entering your room after you had checked-in. To allow me to look into this incident in detail and address this with you, please feel free to contact me at ross.cooper@hyatt.com.
In 2013, Hyatt completed its largest facilitated guest listening exercise. Insights from women travelers inspired us to launch a series of new amenities and services. This included the June Jacobs natural botanical spa amenities which you mentioned. I appreciated reading your suggestion about a mirror in the room for easier application of make-up and have asked some of our female management team to look into suitable solutions for the desk, where natural light is available.
I do hope we have the opportunity to further understand and better serve your needs when staying in a hotel and look forward to hearing from you soon.

Best regards
Ross Cooper
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 January 2014

Another great Hyatt Hotel, friendly staff, very modern spacious rooms with ultra modern bathroom. The breakfast buffet would be the best l have experienced for a long time, an amazing selection quality food.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 560djm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review, 10 February 2014
Dear 560djm,

Thank you for taking the time to write this review of Grand Hyatt Shenzhen. We are pleased to read that you enjoyed our friendly service, modern facilities and the various cuisines we have available for breakfast. We hope to welcome you back the next time you visit Shenzhen.

Best regards
Ross Cooper
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Shenzhen

Property: Grand Hyatt Shenzhen
Address: No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Shenzhen
#6 Spa Hotel in Shenzhen
#7 Luxury Hotel in Shenzhen
#49 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
Number of rooms: 471
Reservation Options:
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Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen

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