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“Oasis”

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Grand Hyatt Shenzhen
Ranked #7 of 2,767 Hotels in Shenzhen
Certificate of Excellence
Cork, Ireland
Level Contributor
93 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Oasis”
Reviewed 14 June 2014

This is an exceptional hotel in Shenzhen and by far my favourite. The bedrooms are to the highest Hyatt standards in Asia. The design of the overall room appears quite spacey as the bathroom is contained in a glass cube within the room. As is becoming a trend, there is a large work area that carries sockets for all plugs. Bed linen is crisp, pillows wonderful, breakfast has everything you could wish with fabulous fresh juices combined with western, Chinese and Japanese selections. Overall an oasis after a very hectic hot day in Shenzhen.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Joe O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review, 17 June 2014
Dear Joe O,

Greetings from Grand Hyatt Shenzhen.

Thank you very much for taking the time to comment on your recent stay with us. It is very much appreciated and encouraging to hear our well-traveled guest’s comments on the finer details of our hotel. We sincerely look forward to welcoming you back on your next visit to Shenzhen.

Thank you and best regards

Per Kredner

Hotel Manager
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705 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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  • Korean first
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English first
hupsi
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 June 2014

As said before, I consider this as the best hotel I have ever been to in China. I have stayed in various suites, used all the restaurants, over more than 30 stays in three years now. Anyhow, due to a relocation of our office I visited different hotels to negotiate a new corporate contract. In fact: the sales people of the Interconti, Kempinski and W hotel all stated that they cannot compete with the Hyatt in terms of quality and service. That says it all!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hupsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt S, Director of Sales and Marketing at Grand Hyatt Shenzhen, responded to this review, 6 June 2014
Dear hupsi,

It means so much to us to know that we are “the best hotel you have ever been to in China” and we are your hotel of choice in Shenzhen. This is a wonderful recognition, especially considering the wide selection of hotels available. Thank you for taking the time to share your positive review of Grand Hyatt Shenzhen and I will be sure to share your kind compliments with our entire team. We look forward to extending many more warm welcomes to you on your future visits to Shenzhen.

Yours sincerely,
Kendrick Chane
Director of Sales and Marketing
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Sunnyvale, California
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 June 2014

I've stayed in Shenzhen about 10 times now, and the last 7 or 8 stays have been here. The rooms are luxurious (I've stayed in regular, corner, and apartment rooms now), the staff warm and accommodating, and the food options are solid. The location is wonderful- you can easily walk to inexpensive shopping in Louhu and Dongmen, or hit the boutiques across the street in MixC. Lots of good dining options in the neighborhood outside of the hotel as well.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank slabovitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt S, Director of Sales and Marketing at Grand Hyatt Shenzhen, responded to this review, 4 June 2014
Dear slabovitz,

Thank you for choosing to stay with us at Grand Hyatt Shenzhen time and again. We value your positive review and are glad that we have provided you with many reasons to return whenever you are in Shenzhen. We look forward to welcoming you back soon.

Yours sincerely,
Kendrick Chane
Director of Sales and Marketing
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Hong Kong, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 May 2014

Standing amid the hustling and bustling of the city, Grand Hyatt has nice eating places like two European restaurants, a Sizhuan fusion and a buffet area on 32/F, not to say the shopping mall is right next door and local seafood stalls just across the street, it is self-sufficient for people like me who wants to sometime "cave-in" a bit and hide from the heat and crowdiness of Shenzhen, but still enjoy the convenience of nearby everything. Staff is always helpful and the atmosphere is amiable, it's one of the few true 5-star hotels in Shenzhen.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Bernard T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt S, Director of Sales and Marketing at Grand Hyatt Shenzhen, responded to this review, 4 June 2014
Dear Bernard T,

Thank you for sharing your experience at Grand Hyatt Shenzhen with fellow tripadvisor travellers. We are delighted to know that you had the chance to get to explore the conveniences of our bustling neighbourhood while enjoying the comforts of the hotel. We hope to welcome you back to our 5-star oasis in the near future.

Best regards,
Kendrick Chane
Director of Sales and Marketing
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Level Contributor
3 reviews
3 hotel reviews
Reviewed 23 May 2014

The hotel was excellent, the place was more than worth it. The experience got even better travelling in Jet airways.
Beautiful Breakfast, awesome food & Good hospitality came in a package.
Overall it was an amazing experience & stay in Shenzhen. Loved every moment of it.
JetPrivilege membership: 181886456

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 392sidc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt S, Director of Sales and Marketing at Grand Hyatt Shenzhen, responded to this review, 4 June 2014
Dear Sid C,

Thank you for sharing your positive experience at Grand Hyatt Shenzhen. We are glad that our hospitality and culinary offerings made your stay amazing. We look forward to creating more fond memories for you when you next visit us.

Best regards,
Kendrick Chane
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 17 May 2014

This hotel is good value for Shenzhen. A true 5 star property with very generous sized rooms. Great bathroom with bath and rain shower. Views over Shenzhen are excellent and from reception you look back across the river in Hong Kong.
Walk out the door and there are eating options right next door with coffee shops and a Walmart within 2 blocks. Also a high end Mall opposite the hotel but you would have to dig deep into your wallet to shop there.
Really enjoyed my stay and will use this hotel again.
I used the spa and pool both of which were world class and I recommend them.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnE312659
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review, 19 May 2014
Dear JohnE312659,

I am delighted to know that you enjoyed your experience at Grand Hyatt Shenzhen. Thank you for taking the time to share your comments about the scenic views, spacious rooms, convenient location and world class facilities.
Your feedback and recommendation means so much to us and we hope to have to pleasure of welcoming you back soon.

Best regards,
Ross Cooper
Hotel Manager
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Taipei, Taiwan
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 May 2014

The rooms have a great feel. Decor has a dark ambience. Meals are great in the hotel and many great western and Asian selections around the hotel. Not to mention walking distance from Ding Tai Fung- no waiting in line!

The lobby in the 25th floor and having to switch elevators is a pain sometimes. Diamond members have access to their great lounge, and rooms in the executive floor. Their gym and spa areas on the 3rd floor is very nice!

The only one time I had an issue was when their water pipes undergone some cleaning and soiled water came out the faucets... But their employees resolved it immediate by switching my room.

Greatly recommend this place.

Remember to request a room on a higher floor. Sometimes the locals play their music pretty loudly while exercising in the public square downstairs.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelerintaiwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt S, Hotel Manager at Grand Hyatt Shenzhen, responded to this review, 19 May 2014
Dear travelerintaiwan,

Thank you for choosing Grand Hyatt Shenzhen and for taking the time to share a detailed review of your experience. We are glad to know that you enjoyed the dining options in the hotel and had the opportunity to explore other renowned restaurants in our neighbourhood. Also, thank you for your understanding and allowing us to provide you with the use of an alternate room during your recent stay. As such a seasoned traveller, your recommendation is most meaningful to us. We look forward to welcoming you back on your next visit to Shenzhen.

Best regards,
Ross Cooper
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Shenzhen

Property: Grand Hyatt Shenzhen
Address: No.1881 Bao'an South Road, Luohu District, Shenzhen 518001, China
Region: China > Guangdong > Shenzhen > Luohu Port
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Shenzhen
#6 Spa Hotel in Shenzhen
#7 Luxury Hotel in Shenzhen
#49 Best Value Hotel in Shenzhen
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Shenzhen 5*
Number of rooms: 471
Reservation Options:
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Also Known As:
Grand Hyatt Shenzhen Hotel Shenzhen

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